Bryce B. Email & Phone Number

Hardware Assembly/Setup• Assembles/Disassembles hardware components• Sets up and installs workstations, laptops, monitors, keyboards, printers, and other peripheral hardware following design or installation specificationsSoftware Installation and De-Installation• Performs software installation/de-installation for operating systems, applications, utilities, drivers, etc. on workstations and laptops• Performs quality assurance for all workstation/laptop builds• Reimaging desktops and laptops. configure phones and iPads.• Set up Clover credit card readers Customer Support• Provide Training and support to the Deployment techs• Responds, researches, and resolves hardware problems on time in accordance to the current standard• Ensures customer satisfaction with the rollout process and reports customer concerns immediately to management; follow-up with customers as requiredInstalls & Rollout (Multiple Installs) Process• Installs and/or moves infrastructure at customer locations• Receives, tests, and connects systems at the user location as well as creates the appropriate user environment on the workstations and servers• Transfers user applications and data, network access, printer assignment• Performs functional tests• Provides user hands-on assistance

- Use Symantec Management Console/Satirist Console to, push software installs/Uninstalls, and manage users and computers · Work on IT requests/issues using Symantec Help Desk · Install Cerner tracking boards on appropriate workstations · Use Bomgar and remote desktop to access workstations remotely to resolve issues · Use Imprivata Admin Console to, Manage badge reader authentications, Single sign on, and manage PC policies · Help with replacement of mobile PC carts · Swap older model wall mount arms with new models while maintaining same PC, monitor, and peripherals.- Use the AD( Active Directory) to move the users and Computers to the correct OU.

Shakopee, Minnesota, United States

Computer Science

Application Development Certification, Application Development

Computer Science

Activities and Societies: Football

Education record

Activities and Societies: Football, Baseball