General Manager, Canadian Operations
Edmonton, Canada Area
• Reported directly to Chief Executive Officer with approximately 10 direct and 250 indirect reports.• Directed and stabilized financial and operational process of KAEFER Canada Inc. for both commercial and industrial divisions by building trust and providing strategic direction to a multi-disciplinary team (union and non-union agreements). • Recognized for increasing KAEFER Commercial from -8% CM1B to +24.8% & KAEFER Industrial from 3.47% CM1B to 17.6% in 18 months. • Defined a vision through collaboration of all departments and delivered strategic direction for P&L management of branches and divisional business operations.• Built strong collaborative relationships with sales, procurement, estimation, finance, human resources, and payroll to guide delivery of projects. • Maximized business networks and established business plans for growth opportunities in new geographical areas by augmenting product offerings and service development with industry best practices, research, and emerging technologies. • Responsible for complete project development including estimating, planning, procuring, and management while reporting monthly, quarterly, yearly progress to Global Head Office and various external stakeholders. • Ensured compliance with company standards for revenues, governance, efficiencies, cost control, waste reduction, quality, safety, and complete on-time delivery of goods and services.• Created an in-house Customer Relationship Management (CRM) system and implemented an Enterprise Resource Planning (ERP) system which aligned with a new Digital Project Management System (DPMS) to provide effective monitoring of all aspects of our projects, inventory, facilities, physical and capital assets, and employee talent. • Implemented Lean practices across operations and increased margins by 4-7%.• Identified, led, and engaged key business development and relationship building activities to drive up sales in new markets, services and technologies.