Bryce Floyd Email & Phone Number

Fairlawn, VA

• Raised over $1,300 in donations December 2022
• Drove sales by offering upsells and distributing rewards cards
• Engaged customers with friendliness and upbeat personality
• Actively listened to customer needs to find agreeable solutions
• Tracked stock levels for truck orders
• Handled cash transactions quickly and accurately

Radford, VA

• Continued all New Client Specialist Agent duties with high metrics
• Supervised six NCS Agents, delegated additional tasks as needed
• Evaluated all newly processed client forms for errors
• Published weekly Excel reports of agent performance metrics using CRM data
• Participated in weekly manager meetings
• Delivered feedback and improvement suggestions through weekly error reports

Radford, VA

• Provided top-notch customer service to potential and current clients
• Redirected calls to proper personnel as needed
• Entered new client forms, writing detailed notes into the company’s CRM system
• Built excellent rapport with clients with active listening and empathy
• Obtained important details by identifying relevant probing questions
• Explained to clients the benefits of working with the company

Christiansburg, Virginia, United States

• Received, stocked, and presented merchandise in a fast-paced environment
• Created product interest with vignettes of seasonal merchandise
• Ensured overstock was displayed in an organized manner
• Built planograms and executed resets to company standards
• Cleared discontinued stock from shelves and created further facings of existing products in a logical manner
• Maintained friendly atmosphere by greeting customers and helping them locate desired products

• Built rapport with potential buyers through custom-tailored product demonstrations
• Maintained a directory of previous customers
• Identified further sales opportunities from previous customer calls

Dublin, Virginia, United States

• Lead seasonal decorating around the facility
• Created and maintained a daily televised slideshow of daily meals, activities, weather, and facility updates
• Created new and varied activities for residents of a skilled nursing facility
• Doubled the amount of activity choices
• Produced monthly activity calendars
• Maintained accurate activity attendance records

Christiansburg, Virginia, United States

• Lead the design and production of major marketing materials for Casino Night, an annual fund-raising event, including logo, posters, programs, and direct mail pieces
• Called and met with sponsors to assess advertising needs
• Brainstormed with sponsors to develop custom advertisements to be featured in the event program

Dublin, Virginia, United States

• Reduced waste by repurposing excess product into a new product, and drove sales by creating advertisements for the product to be featured in all the stores of the region
• Handled orders and transactions quickly and accurately
• Kept thorough knowledge of the menu and stayed abreast of newly added items
• Created friendly atmosphere by greeting guests as they entered
• Maintained a sanitary work environment
• Prepared food and drink, adhering to food safety standards

Pulaski, Virginia, United States

• Created and hosted a craft afternoon event for children
• Updated and maintained databases of local businesses and donors
• Increased efficiency by organizing offices and storage areas
• Ensured cleanliness of art gallery and gift shop area
• Answered incoming calls