Bryce Floyd Email & Phone Number

Fairlawn, Va

• Raised over $1,300 in donations December 2022• Drove sales by offering upsells and distributing rewards cards• Engaged customers with friendliness and upbeat personality• Actively listened to customer needs to find agreeable solutions• Tracked stock levels for truck orders• Handled cash transactions quickly and accurately• Maintained sales floor with high standard of cleanliness

Radford, Va

• Continued all New Client Specialist Agent duties with high metrics• Supervised six NCS Agents, delegated additional tasks as needed• Evaluated all newly processed client forms for errors• Published weekly Excel reports of agent performance metrics using CRM data• Participated in weekly manager meetings• Delivered feedback and improvement suggestions through weekly error reports• Identified training needs and gave quarterly performance appraisals• Recognized agents for accomplished goals and excellent work.• Enforced disciplinary actions• Assisted in creating and presenting training materials• Helped design monthly departmental newsletters• Aided Quality Assurance with call monitoring• Supported the Logistics Team by researching and booking the most cost-effective hotels, flights, and offices, rescheduling, obtaining invoices and requesting refunds as needed• Supported the Accounting Department by creating multiple expense reports

Radford, Va

• Provided top-notch customer service to potential and current clients• Redirected calls to proper personnel as needed• Entered new client forms, writing detailed notes into the company’s CRM system• Built excellent rapport with clients with active listening and empathy• Obtained important details by identifying relevant probing questions• Explained to clients the benefits of working with the company• Scheduled accurate appointments• Acquired further prospects by following up with potential clients who filled out online contact forms• Drove more call volume by maintaining online chats with clients on the company website• Retained good client relationships by sending appointment reminder emails, answering client follow up questions, and rescheduling appointments as needed• Navigated through multiple computer programs during each call• Sustained one of the highest averages for calls taken• Generated more leads per call on average

Christiansburg, Virginia, United States

• Received, stocked, and presented merchandise in a fast-paced environment• Created product interest with vignettes of seasonal merchandise• Ensured overstock was displayed in an organized manner• Built planograms and executed resets to company standards• Cleared discontinued stock from shelves and created further facings of existing products in a logical manner• Maintained friendly atmosphere by greeting customers and helping them locate desired products• Generated sales by suggesting further products for customers’ projects

• Built rapport with potential buyers through custom-tailored product demonstrations• Maintained a directory of previous customers• Identified further sales opportunities from previous customer calls

Dublin, Virginia, United States

• Lead seasonal decorating around the facility• Created and maintained a daily televised slideshow of daily meals, activities, weather, and facility updates• Created new and varied activities for residents of a skilled nursing facility• Doubled the amount of activity choices• Produced monthly activity calendars• Maintained accurate activity attendance records• Interviewed new residents and updated patient records with initial assessments and oral histories• Sustained relationships with residents and promoted daily activities to increase attendance• Interacted on a one-on-one basis with residents unable to participate in group activities• Planned and implemented various events for residents, family members, and volunteers• Created posters to advertise special events• Ensured volunteers were properly checked-in• Created the department employee schedule

Christiansburg, Virginia, United States

• Lead the design and production of major marketing materials for Casino Night, an annual fund-raising event, including logo, posters, programs, and direct mail pieces• Called and met with sponsors to assess advertising needs• Brainstormed with sponsors to develop custom advertisements to be featured in the event program

Dublin, Virginia, United States

• Reduced waste by repurposing excess product into a new product, and drove sales by creating advertisements for the product to be featured in all the stores of the region• Handled orders and transactions quickly and accurately• Kept thorough knowledge of the menu and stayed abreast of newly added items• Created friendly atmosphere by greeting guests as they entered• Maintained a sanitary work environment• Prepared food and drink, adhering to food safety standards

Pulaski, Virginia, United States

• Created and hosted a craft afternoon event for children• Updated and maintained databases of local businesses and donors• Increased efficiency by organizing offices and storage areas• Ensured cleanliness of art gallery and gift shop area• Answered incoming calls