• Accountable for 1 direct report and all HR operations throughout the Houston, TX area consisting of 700+ exempt and non-exempt employees and 3 multi-million-dollar retail/distribution centers.• Developed recruiting operations plans to hire, onboard, and transfer 400+ employees to fill job requisitions in preparations of opening two brand new retail/distribution centers in my area and continually collaborated with C-Suite Executives, Executive Directors, and Senior Managers to work through unforeseen changes and delays.• Collaborate with 30+ hiring managers to open/close job requisitions, conduct interviews, submit background checks, schedule physicals, extend offers, and schedule onboarding to fill an average 20 vacancies per week.• Certified in Wichlander-Zulawski non-confrontational interview and interrogation techniques and have conducted an array of investigations into alleged violations of company policy, gross misconduct, worker’s comp, and employee complaints and presented recommendations to the Executive Director of HR for review and disciplinary actions.• Utilized my Gallup Strengths Coaching certification to coach and train 40+ managers on Oracle, hiring, Reviews, Performance Improvement Plans, and termination requests.

• Tasked with providing cradle to grave Human Resources and Employee Relations support to over 800+ Providers, Mid-level Providers and support staff throughout Texas, Louisiana, Arkansas, and Tennessee.• Ensure staffing needs are met by onboarding on average 45 new hires per month including identifying vacant positions, negotiating complex offer details, extending offers, conducting background and I-9 checks, and conduct new employee orientation in accordance with current policies and guidelines.• Collaborate with 8 business partners across 4 states to ensure medical practices are being maintained accordance with cooperate guidelines, conduct complex employee relations investigations, provide guidance on disciplinary actions, maintain training standards, and advise senior managers on their responsibilities and expectations.• Provide counsel to senior leadership to ensure employee benefits, FMLA, unemployment claims, EEO, and ADA are in compliance with company policies as well as federal and state law.• Play a key role in acquiring new practices resulting in 200+ new staff and millions of dollars in new revenue.

• Provided Human Resources and Employee Relations support to over 140 part-time, full-time, and salary associates and partner with store leadership to provide continuous employee feedback, advise managers on responsibilities and expectations, performance improvement plans and disciplinary actions, and ensure associates and managers understand how they drive value for the company.• Responsible for full-cycle recruiting operations that include proactively recruiting for and posting vacancies, using competency-based behavioral interview techniques to ensure the most qualified candidates are selected, extend offers of employment, conduct background checks, and ensured all new employees are onboarded according to Lowe’s policies and equal employment practices.• Developed a plan of action that aggressively targeted late training records resulting in 100% compliance transforming the store into the number one store in the district for 6 consecutive months.• Conducted complex employee relations investigations into policy violations and presented findings, guidance, and recommendations to management on how to proceed with disciplinary actions.• Created correspondence, tacked and maintain records, created/edited spreadsheets, sorted data, developed reports, and gave presentations that were essential for the smooth day-to-day operations.• Utilized HRIS PeopleSoft, BrassRing, and Kronos, to align business needs, account for candidates, and make sure hours are properly tracked and payroll is closed out.

• Maintain the nation’s military strength by providing customer service to over 200 Operation Managers, Regional Recruiting Directors, and Recruiters that are responsible for recruiting operations in South Central Texas.• Conduct quality assurance interviews with personnel enlisting into the military to obtain information, review and process documents, and verify all records are compliant with regulatory guidance and current policy for entry into military service.• Incorporate automated systems to capture fingerprints, gather information that bear moral or physical suitability for enlistment, and submit applicant’s record for FBI background checks. • Utilize Microsoft Office to create correspondence, tack and maintain records, develop reports, and give presentations that are essential for the smooth day-to-day operations.

• Responsible for a 9 member recruiting team and developing strategic recruiting operation plans that incorporated phone screens, social networking, Boolean search strings, community job fairs, and interviews to identify and maintain a robust pipeline of highly skilled candidates that met the high mental, physical, academic, and moral standards required by the Department of Defense.• Designed a multidimensional audit process that increased efficiency by 20%, drastically reducing lost man hours, saving over 10,000 dollars yearly, and was adopted as standard operating procedure by company leadership.• Expertise was sought out by senior leaders to provide technical guidance to recruiters, sourcing specialists, and hiring managers to overcome the most difficult and controversial recruitment challenges.• Analyzed comprehensive market share reports, intelligence, and technology to optimize efficiency, improve time management, and to update senior leadership on best recruiting practices, training, current trends, and new policies to remain on the forefront of a fast-paced and constantly changing recruiting environment.• Created 12 college campus recruiting programs that leveraged partnerships with community leaders to exploit a market of opportunity that increased college enlistments by 215% within the recruiting area of operation.• Collaborated with 6 recruiting centers to establish a network of professional business partners, apply new candidate engagement techniques, interpret standard operating procedures, and prioritizing multiple special projects to provide a world-class recruiting experience. • Manage 75+ candidates across multiple disciplines and supervise on average the onboarding of 50 new hires.

• Managed a team of between 5 and 15 direct reports and was accountable for providing customer service in the areas of training, promotions, record keeping, benefits, performance reviews, new employee integration, awards, and retention to Army installations with populations ranging from 2,000 to over 10,000 soldiers and civilians. • Entrusted with a Department of Defense secret security clearance and was charged with protecting and maintaining classified information with the utmost scrutiny, care, and judgment.• Provided authoritative guidance and advice to senior management on the impact of changes with Human Resources and dealt tactfully and persuasively with supervisors, managers, and other personnel to provide integrated solutions to problems/issues which were often controversial and sensitive in nature.• Designed, facilitated, and conducted training on key human resource initiatives for audiences up to 200 professionals designed to correct short falls and build a more fluent and cohesive human resources team. • Handpicked to lead a remote 7 member team with little direct supervision to provide Human Resources support to a Forward Operating Base that consisted of 1,500 combat soldiers and responsible for the security of over 17 million dollars of government equipment during a 15 month Operation Iraqi Freedom deployment.• Honored on numerous occasions by the Department of the Army with awards and accolades for continually thinking outside the box for developing strategic solutions to difficult, unusual, or unprecedented circumstances arising from Human Resources organizational challenges and operations.