• Strategic Organizational Restructuring: Spearheaded a comprehensive reorganization of all staff and audited four key locations to optimize operational efficiency, leading to a significant improvement in staff productivity and customer satisfaction.• Corporate Hierarchy Development: Instituted a structured corporate hierarchy, enhancing organizational clarity and streamlining decision-making processes across the restaurant chain.• Human Resources Innovations: created the framework for a human resources department, introducing professional HR practices, including recruitment, training, and employee relations, that aligned with the restaurant's growth goals. Developed and implemented a bespoke Applicant Tracking System (ATS) to streamline the hiring process, significantly reducing the time-to-hire, decreased acquisition spend and improved the quality of new hires.• Comprehensive Sales and Revenue Analysis: Conducted an in-depth sales and revenue analysis, identifying key areas for growth and am currently implementing targeted strategies that will result in a marked increase in profitability.• Financial Reporting Enhancements: Created advanced reporting functions, including Profit & Loss, Inventory and Purchasing Calculator, and Labor Templates, providing critical insights for informed decision-making.• Labor Efficiency Analysis: Analyzed labor hours per role, leading to the development of optimized labor templates that enhanced workforce efficiency and reduced operational costs.• Menu Optimization: Performed a detailed analysis of menu data from trailing years, engineered and priced a new menu that maximized profit margins while maintaining quality. Additionally, designed a new menu format that will improve customer experience and sales.Demonstrated exceptional leadership in driving the restaurant chain's growth and revenue strategies, resulting in substantial improvements in operational efficiency, employee engagement, and customer satisfaction.

For SMG, I orchestrated the full corporate reorganization into three-company network with Stellar Mutual Global as the parent and software development company; Stellar Mutual functioned as a direct-to-client sales team and brokerage, and Skyinance served as a B2B unsecured lending vertical. I directed all aspects of operations for each company and partner, and handled shifting priorities on a daily basis, interacting extensively with cross-functional departments, executive management and external parties. This included C-suite and team meetings with multiple departments, training sessions and extensive problem solving. I also liaised closely with partners and investors, facilitating interactions with disparate groups to streamline communications. My accomplishments included:• Instrumental in 10%+ reduction of portfolio's default rate through in-depth analysis and reconciliation of loan tape and by updating quarterly reporting, and by presenting KPIs to credit team along with introducing pivots and strategies for responding to changing market conditions, default rates and liquidity.• Conceived, executed and documented all processes, workflows and systems for all three companies and their departments, including core business software for data management and employee efficiency, and designing automated underwriting system in partnership with engineering teams.• Steered negotiation and closed deal on partnership that resulted in $100M line of credit • Architected ATS candidate-screening system for Stellar Mutual; screened, interviewed, hired and trained all department staff across all verticals, expanding four-member team to global team of 20+.• Held additional concurrent responsibilities as IT manager, overseeing all aspects of IT infrastructure design, development, upkeep, support, troubleshooting, security and disaster recovery.

• Founded a startup committed to enhancing SMB growth through commercial financing solutions; devised client management, financial analysis, and product design strategies that facilitated over $2.3M in SMB funding in the first year of operations. • Recruited, hired, trained, and supervised a team of 20 remote account managers. • Completed the development and deployment of a multi-platform digital strategy, overseeing website redesign and content optimization resulting in a 25% increase in organic web traffic and 15% growth in online conversions.

In this role, I established key performance indicators with the executive team to guide our marketing efforts and set conversion targets. I managed daily client interactions, crafted tailored marketing strategies for financial services, authored SAAS CRM onboarding materials, and developed a multi-step launch sequence to enhance customer engagement. My responsibilities also included leading effective team meetings and strategic planning sessions.Achievements:Led diverse content and marketing campaigns that significantly boosted brand visibility.Successfully managed cost-efficient ad campaigns.Dramatically expanded our digital audience and engagement across social platforms.

Client Lifecycle Management | Financial Strategy Development | Lender RelationsI managed the client lifecycle, overseeing financial underwriting, daily portfolio maintenance, and implementing targeted cross-selling strategies. Additionally, I developed an intern program, contributed to financial strategy efforts, and strengthened lender relationships to improve financing options for our clients. My work in email marketing and client placement helped drive client base growth.Key Highlights:• Executed client acquisition plans through targeted emails and cold calls, leveraging data insights; maintained a daily average of 250-300 calls without telemarketing software, driving a 20% increase in client conversion rates. • Led the strategic sourcing, negotiation, and finalization of $1.8M in small business financing, closing deals averaging $200K; applied financial expertise to optimize funding opportunities and fuel business success. • Refined the sales approach for products like factoring, equipment financing, and revolving lines of credit, resulting in a 35% surge in profit margins and the acquisition of high-value clients.

Junior Agent | Client Consulting | Insurance Coverage FacilitationAs a Junior Agent, I worked closely with senior agents to manage client appointments and scheduling, conducting in-home consultations to facilitate Life, Accident, and Health insurance coverage for families and seniors. I built strong client relationships, assisting them in understanding and selecting the most appropriate insurance solutions. Held NYS Life Accident and Health Insurance LicenseKey Responsibilities:Collaborated with senior agents on client lifecycle management and strategy.Conducted in-home consultations to help clients navigate insurance options and make informed coverage decisions.Managed appointment scheduling and client interactions to ensure a seamless client experience.