Bryce Jap Email & Phone Number

Singapore

Singapore

• Experience in Project Management of IT infrastructure deployment for multiple industries such as MNC, government & private sector in varies areas from LAN/WAN infrastructure, Decommission and replacement, technology upgrade, refresh or system integration projects • Building relationship and strong communication skill with customers, internal team and external parties. • Strong analytical and problem solving skills with proficiency in business portfolio management and crisis… Show more • Experience in Project Management of IT infrastructure deployment for multiple industries such as MNC, government & private sector in varies areas from LAN/WAN infrastructure, Decommission and replacement, technology upgrade, refresh or system integration projects • Building relationship and strong communication skill with customers, internal team and external parties. • Strong analytical and problem solving skills with proficiency in business portfolio management and crisis management.• Proactively managing project risks and project quality. • Holding following roles in varies projects. - Account lead (Project delivery) - Regional Project Manager - Global Project Manager. Show less

• Outsource to HP for SOE project(Singapore)• Work as project manager for the Task of Mail Exchange record (MX) cutover migration. o Support and manage the task of Mail Exchange record (MX) cutover migration for agencies. o Provide briefing and presentation to agency top management and coordinators on MX Cutover migration task and activity. o Plan, coordinate and manage the migration with HP internal Support team, agencies and vendors. o Track agencies… Show more • Outsource to HP for SOE project(Singapore)• Work as project manager for the Task of Mail Exchange record (MX) cutover migration. o Support and manage the task of Mail Exchange record (MX) cutover migration for agencies. o Provide briefing and presentation to agency top management and coordinators on MX Cutover migration task and activity. o Plan, coordinate and manage the migration with HP internal Support team, agencies and vendors. o Track agencies queries and requests to ensure it meet the agencies’ expectation. o Provide weekly progress report to my manager o Conduct preliminary testing before actual Mail Exchange record (MX) cutover migration. o Conduct Mail Exchange record (MX) cutover testing and verification with agencies on the actual day of migration. Show less

Singapore

• Outsource to HP for SOE project(Singapore)• Work as onsite messaging support. o Provide onsite support for outlook and lotus note client related issues o Troubleshoot email migration tool issue(Migrate from Lotus note to outlook related issue) o Managed user expectation and provide explanation and guideline to users on outlook related functions and features. • Work in readiness team o Conduct testing, verification and basic troubleshooting on new… Show more • Outsource to HP for SOE project(Singapore)• Work as onsite messaging support. o Provide onsite support for outlook and lotus note client related issues o Troubleshoot email migration tool issue(Migrate from Lotus note to outlook related issue) o Managed user expectation and provide explanation and guideline to users on outlook related functions and features. • Work in readiness team o Conduct testing, verification and basic troubleshooting on new agencies(Port verification and preliminary test ) o Act as coordinator between HP internal support team and agencies internal support team. • Work as project manager for the Task of Mail Exchange record (MX) cutover migration. o Support and manage the task of Mail Exchange record (MX) cutover migration for agencies. o Provide briefing and presentation to agency top management and coordinators on Mail Exchange record (MX) Cutover migration task and activity. o Plan, coordinate and manage the migration with HP internal Support team, agencies and vendors. o Track agencies queries and requests to ensure it meet the agencies’ expectation. o Provide weekly progress report to my manager o Conduct preliminary testing before actual Mail Exchange record (MX) cutover migration. o Conduct Mail Exchange record (MX) cutover testing and verification with agencies on the actual day of migration. Show less

• Helpdesk support – Received calls from end-users and provide 1st level support and troubleshooting• Provide PC support to internal user and external customers via remote access tools (Netmeeting, remote access, VNC and Altiris console)• Onsite Support – Provide onsite support if issue unable to resolve remotely• Incident Management - Recording, tracking, monitoring, escalating and ensure closure of Incidents • Wintel Server management – Performed 1st level trouble of server… Show more • Helpdesk support – Received calls from end-users and provide 1st level support and troubleshooting• Provide PC support to internal user and external customers via remote access tools (Netmeeting, remote access, VNC and Altiris console)• Onsite Support – Provide onsite support if issue unable to resolve remotely• Incident Management - Recording, tracking, monitoring, escalating and ensure closure of Incidents • Wintel Server management – Performed 1st level trouble of server problem (SAV, network drive and print queue issue )• User account administration – Creating, modify and deletion of user account.• Hardware refresh – Setup, re-imaging and perform data transfer for end users • Coordinating with vendor, second-line and third party support groups• Optimization - Identifying problems and contributing to problem identification• Software deployment – Software deployment via Altiris for external customer. • Working knowledge of Help Desk management tools• Maintaining strong customer relationship• Provide feedback to customers on general queries related to Information Systems & MS Office Systems• Monitoring – Monitoring of backup jobs and ensure virus definition on the server are updated• Generating of monthly report for external customers. • Document and update User FAQ, internal FAQ and internal documentation. • Keeping customers informed on requests status and progress• Provide knowledge transferring for new staff • Act as test pilot for new application and OS Show less

Singapore

• Role IT Helpdesk agent and provide services to internal user from OCBC Bank.• Received call from users and Key-in users’ requests, enquirers or problem into the HP Open view system.• Provide 1st level troubleshoot with users thought phone • Guide user setup personal email account, common mailbox account, configure and troubleshoot of email client (MS Outlook) • Provide assistance for user on computer related issue – map to network drive, configure desktop setting• Guide… Show more • Role IT Helpdesk agent and provide services to internal user from OCBC Bank.• Received call from users and Key-in users’ requests, enquirers or problem into the HP Open view system.• Provide 1st level troubleshoot with users thought phone • Guide user setup personal email account, common mailbox account, configure and troubleshoot of email client (MS Outlook) • Provide assistance for user on computer related issue – map to network drive, configure desktop setting• Guide user configure and troubleshoot Internet explorer • Provide 1st troubleshooting for CRUS Sieble software• Provide 1st level support for SIBS Silerlake software• Provide 1st level assistance to branch user during branch opening/closing (Problem open or close branch)• Escalating the incident to relevant support team and follow up closely with 2nd level support team.• Informing senior management via sms and send email notification for high and critical impact incident.• Monitor of EMS for system/ server failure and escalate to related support team. Show less