Bryce Johnson Email & Phone Number

Saint Paul, MN, US

Littleton, Colorado, US

• Provide leadership, employee development and direction to team ensuring processes, tools, and resources are in place to deliver on product and project requirements.
• Design, build, and maintain efficient and reliable code at an advanced level.
• Improve team’s development skills by coaching and teaching.
• Clearly define work responsibilities across the team.
• Continue to evaluate and enhance process and procedures as part of the SDLC to ensure the needs of the business are met in a timely and efficient manner.
• Standardize analysis, design, development, testing and release processes within the team.

US

• Lead and nurture high performing engineering team through hiring, mentoring, performance management and career planning.
• Build and maintain an inclusive and tight-knit work team environment where each engineer engages effectively.
• Implemented Agile Scrum ceremonies into newly formed ServiceNow ITSM (IT Service Management) engineering team.
• Manage team members including setting objectives, reviewing performance, and establishing a positive working environment.
• Create requirement documents with business users for implementation of modern ITSM process.
• Collaborate with product management in defining product roadmap.

Pleasanton, California, US

• Managed support team of 15-20 engineers, mentoring individuals working on support tasks to resolution, improving SLA of tickets from 79% to 96% within 1 year timeline.
• Created and maintained tools and strategies based on best practices, business needs, industry trends, user insights, and competitive analysis.
• Built, nurtured, and maintained partnerships with key stakeholders to develop roadmaps and visions, driving change and ensuring alignment with company strategies and policies.
• Actively led Scrum team meetings to identify roadblocks, provide guidance on task resolutions, and release planning, backlog refinement, sprint planning, demos, and retrospectives.
• Prioritized improvement efforts across cross-cultural teams.
• Led the construction, design, development, and implementation of a customized ServiceNow ticketing solution used to track SLA and KPI Statistics, allowing for better tracking and identifying areas for application and.

Pleasanton, California, US

• Consolidated platforms and facilitate client project conversion to preferred application.
• Facilitated communication across departments to significantly improve client retention.
• Evaluated and recommended a standard software toolset for team members to enhance productivity.
• Coordinated with QA testers to design the end-to-end unit test and post-production testing suites.
• Maintained ongoing collaboration with engineering, marketing and technical support to present and discuss ideas to enhance product features, functionality and reliability.
• Mentored and provided guidelines for junior software engineers.

• Defined and communicated product vision with key stakeholders, maintaining a cohesive and singular vision while implementing actionable product roadmaps.
• Oversaw product backlogs, collaborating with partners to manage development and testing cycles.
• Completed hands-on configuration and custom development of reports, using advanced queries to achieve reporting requirements within performance constraints.
• Effectively communicated technical information, both written and verbal, to clients and stakeholders of varying technical experience.
• Improved old codebases, ensuring data integrity, performance, and useability.
• Collaborated with internal software development/test teams to achieve development milestones.