Bryce Krueger Email and Phone Number

• Asked to lead the Identity and Access Management team to improve efficiencies through automation and process improvement.• Managing project to replace Oracle Identity Manager with SailPoint IdentityNow.• Managing project to replace CAPAM with BeyondTrust Privileged Access Management solution.

• Transformed global IT Organization (60 -> 34 FTE) located across NA, CALA, EMEA, and APAC to achieve Opex savings targets across staffing, technology, and outsourced partners, resulting in improved end user experience, security, and enablement for 1,500 employees, across 40 countries, and 20 core office locations.• Created and led the IT technology transformation self-funding and completing migration from on prem to full implementation Office 365 and Azure cloud services, E5 Security and compliance center, migration from private WAN to SD-WAN architecture for global office locations, replaced on site Cisco Call Manager and WebEx with Zoom Phone and Meetings, and refactor of call/contact center technology and integration. Resulting in zero business or employee interruption when company required full remote work globally overnight in March 2020.• Implemented business process automation and development center of excellence, automating many core key business processes driving staffing and opex savings, and improved customer and employee experience for Transformation program.• Responsible for MS O365 and Enterprise Azure Cloud environment including ELA agreement, architecture, and operation.• Managed vendors and support contract renewal for all supported technologies, with a strong focus on vendor accountability and cost optimization.• Sourced and managed third party provider for Service Desk and End User Compute.• Set direction for the internal Security, Network, Voice, Windows Infrastructure, Office IT, and Service Desk teams. • Established standard processes, procedures, documentation, and metrics to apply IT service management methodologies to daily operations, achieving and exceeding targets each year.

• Manage the team responsible for the Network, Computing, Storage, and Security infrastructure consisting of Cisco, vSphere, NetApp, CheckPoint, and F5 solutions for the global network of 17 Offices and four Data Centers.

• Managed the team responsible for Network Data, Voice, and Video Conferencing Standards for the Jabil Enterprise consisting of over 30,000 network users throughout 60 global locations.

• Managed the Network Service Provider (TATA) responsible for delivery of all data and voice network support for the Americas.

• Directed the Technical Group responsible for the planning and support of the Network, Security and Voice Infrastructure for all Nielsen offices throughout North America, EMEA, Asia-Pac and Latin America.

• Maintained Wide Area Network consisting of over 100 client locations.• Created a dynamic database to manage and corporate data circuits.• Configured and maintained over ten PIX Firewalls.• Designed, configured, and deployed Nortel VPN solution for over 25 remote offices.• Router and switch support on Nortel and Cisco platforms.

• Project Manager for moving all network and end user workstations for the Corporate Offices (1500 employees) from Palm Harbor to St. Petersburg.• Managed the implementation of the Wide Area Network for nine offices located nationwide.• Facilitated the discovery of all computer hardware and software at all offices.• Managed end user training at subsidiary sites.