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Sr. Business Operations Strategist with a 15+ year career of leading global transformations, deploying solutions to enable organizations to scale their offerings, revenues, and footprints.Digital Transformation: Led development of enterprise vision, global infrastructure, and multi-year roadmaps that enabled Custom Services to support $1B+ in revenue. Business partner: Experienced in partnering with and influencing IT and business stakeholders to achieve a common organizational vision. Strategic Planning: Developed and executed multimillion-dollar business plans to achieve short and long-term goals.Talent Development: Championed high-performing cultures that attract, develop, and retain talented employees.Change Management: Directed change management for mission-critical initiatives to ensure successful adoption and future success.
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Director Of Support OperationsDell Technologies Aug 2024 - PresentDirector of Level-2 Technical Support, supervising operations of 240 Remote Support Experts globally. Organization supports over 1.2m contacts annually. Managing regular operations, escalations, and stakeholder engagement. Defining and directing strategic initiatives and organization culture.
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Director Of Technology EnablementDell Technologies May 2021 - PresentRound Rock, Texas, UsCollaborate across strategy, digital, and business teams to drive attainment of IT roadmap in Consumer Services Group. Annual budget over $20m. -
Director Of Business Operations, Custom ServicesDell Technologies Apr 2014 - Apr 2021Round Rock, Texas, UsConsolidated systems and applications, and developed and executed the digital transformation strategy for the Custom Services organization.Led global team of project managers and business analysts to support Custom Services Operations.Championed a high-performing team focused on recruiting, developing, and promoting top talent within the company.Improved team KPIs by eliminating non-value work, automating processes, and upgrading the talent bench. Redesigned processes and reporting, oversaw change management, and secured annual budgets. -
Sr. Manager, Online MaintenanceDell Technologies Jan 2013 - Apr 2014Round Rock, Texas, UsManaged process improvement initiatives, site optimization, business continuity planning, KPI governance, and training. Spearheaded projects through all phases of the SDLC and oversaw IT engagement and user acceptance testing.Planned, presented, and updated the eDell Executive Team and directed central scorecard governance and training programs.Transitioned 230 Order Processing associates to Online Maintenance, designing org structure for scale and long-term synergy.Established and led Global Project Management team to improve operations and share best practices across regions. Ensured systems met online accuracy and configuration availability needs and frictionless order KPIs were met or exceeded. -
Program Manager, EdellDell Technologies Mar 2010 - Jan 2013Round Rock, Texas, UsDelivered global projects to increase efficiency, reduce costs, and improve the customer experience through accurate pricing and content. Led program planning, KPI governance, and change management with a team of five project managers. -
Project Manager, Sales OperationsDell Technologies Jan 2007 - Mar 2010Round Rock, Texas, UsRolled out best practices in Customer Care, Order Processing, and Contract Group utilizing Lean and Six Sigma methodologies.Managed projects through all stages of the SDLC, propelling initiatives through planning, development, testing, and go-live.Lead a cross-functional team focused on reducing duplicate customer shipments. -
Line Supervisor & Safety OfficerMoxtek Mar 2004 - Jul 2005Orem, Ut, Us
Bryce Larsen Skills
Bryce Larsen Education Details
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Mays Business School - Texas A&M UniversityBusines Operations -
Brigham Young UniversityEnvironmental Science
Frequently Asked Questions about Bryce Larsen
What company does Bryce Larsen work for?
Bryce Larsen works for Dell Technologies
What is Bryce Larsen's role at the current company?
Bryce Larsen's current role is Director of Business Operations.
What is Bryce Larsen's email address?
Bryce Larsen's email address is br****@****ell.com
What is Bryce Larsen's direct phone number?
Bryce Larsen's direct phone number is +1 (512) 338*****
What schools did Bryce Larsen attend?
Bryce Larsen attended Mays Business School - Texas A&m University, Brigham Young University.
What are some of Bryce Larsen's interests?
Bryce Larsen has interest in Running, Boy Scouts Of America, Community Involvement.
What skills is Bryce Larsen known for?
Bryce Larsen has skills like Cross Functional Team Leadership, Program Management, Project Management, Process Improvement, Six Sigma, Data Analysis, Troubleshooting, Process Engineering, Product Management, Visio, Lean Manufacturing, Operations Management.
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