Bryce Miller Email & Phone Number

Blair, Nebraska, United States

Leading product development for Enterprise, Wholesale, and Residential sales channels for Great Plains Communications.

Blair, Nebraska

Great Plains Communications is the largest privately-owned telecommunications provider in Nebraska. They have over a century of experience providing business, carrier and residential customers with forward-thinking, fiber-based technology services including Ethernet, Internet, video, hosted and voice solutions across an 11-state footprint. The company also prides itself on their progressive approach to accommodating the unique needs of all regional and national telecommunications carriers, LECs, ISPs, wireless carriers and other service providers utilizing superior engineering and custom build strategies. At the core of their service offering is an extensive 11,500-mile regional fiber network, including long-haul and metro networks that span the state of Nebraska extending into Colorado, Illinois, Indiana, Iowa, Kansas, Kentucky, Minnesota, Missouri, South Dakota and Wyoming. The network offers community access rings, last-mile and middle-mile solutions, all fully supported by their 24x7x365 Network Operations Center. For more information visit www.gpcom.com.

Greater Omaha Area

• Managed product strategy and new product development and enablement for Canada and LatAm to create a bridge between technology and business.• Supported customers and sales globally by delivering new products, requested feedback, identified product gaps, implemented changes, and provided training.• Worked across cross-functional teams to develop strategy and product features to ensure strategic alignment.• Built business cases for executive leadership to support product development and drive prioritization across internal global teams for the region. • Provided IT enhancement direction and complex bid support for Sales in the Americas Region.Key Accomplishments• Led the launch of multiple products, including eLine and Private IP, utilizing extended access in 40 countries generating over $1.4M additional revenue after the first 6 months.• Formulated strategy to win multiple large customer deals with complex design and cost optimization including L'Occitane with 1500 global sites worth $25M and Alorica in LatAm worth $10M, over a year. • Built 14 new partners supporting LatAm and Canada into the Verizon systems to ensure the partner could be supported from quote to cash.

Greater Omaha Area

•• Defined costs and margins to establish pricing that is at market. Utilized internal reporting and external sources to analyze and determine market competitive rates.• Led transition of TDM to Ethernet access technology in the Americas region. Identified areas to move customers to Ethernet services thus enabling legacy equipment and transport to be removed from our network and costs models.• Spearheaded the development of pre-sales API’s providing immediate responses related to availability and costs between carriers and Verizon. • Developed system requirements as new products, carriers, and features were made available.Key Accomplishments• Removed 40-81% of costs from the business to drive price reductions by 22-74% in the largest markets in the Americas (excluding the US).• Built 6 API’s covering 32 countries in the Americas creating immediate access responses for our customers to make quick decisions and enabled carriers to update pricing real-time• Influenced sales mindset and selections on Ethernet vs TDM. In 2011, 28% of orders were Ethernet and in 2015 82% of orders were Ethernet.

Dallas/Fort Worth Area

• Initiated key relationships with 62 telecommunications carriers to negotiate and obtain competitive local access costs for 55 countries in the Americas. • Co-designed the development of Verizon Business Global presales pricing systems. • Managed escalations from thousands of global sales teams in gathering requirements to setting expectations.• Extensive research and interaction auditing various network components in Canada in order to identify and negotiate improved costs which generated over $12 million in cost savings annually.• Trained, developed, and guided a global team in product offerings, system development, data enhancements, and personal development.Key Accomplishments• Increased automation from 0% to 91% across the Americas. • Improved manual quote response times on average from 12 b-days to 3 b-days• Developed non-standard processes to effectively interact with cross-functional teams. • Managed the Americas team that supported on average 90,000 quote requests a year

Dallas/Fort Worth Area

• Responsible for international circuit delivery for enterprise customers. This involves order entry, design, installation, and testing of the end-to-end solution for international circuits,• Developed professional relationships with sales, techs, peers, and management, which decreased installation intervals and improved customer experience,• Took the initiative on multiple projects which involved looking for inefficiencies and redefining the service delivery process. • Trained on multiple Fujitsu and Juniper platforms to understand the capabilities our local operations teams had and their limitations. Through this training, we were able to assist operations and improve installation timeframes. Key Accomplishments• Reduced service delivery intervals by 40% by working with management to implementing new procedures which moved responsibilities with longer lead times in-house and trained peers to remotely configure services.