Bryce Marriott Email & Phone Number

Portland, Oregon Area

Portland, Oregon Area

Portland, Oregon Area

2009Set job and business goals for the HE Service team Developed standards for organizational excellence capitalizing on both individual and team strengths, with 10 direct reports. Identified and communicated goals, roles and processes to ensure the organization clearly understands expectations and how to "win." Managed and addressed issues relating to expense hours, quality of workmanship, and overall Heavy Equipment Service Department financial performance. Developed strategic and operational plans for the Heavy Equipment Service Department. Identified market benchmarks and ensured consistently high performance. Successfully facilitated conflict resolution involving customer disputes and employee relations. Key Contributions;Managed $16m annual budget for 5 years, exceeded revenue and profit budget targets for 2005-2007Improved Caterpillar Service Key Process Indicators by 13% during two year measurement period.Lead Heavy Equipment Service Department to it's highest ever North American Commercial Division Customer Service ranking of 9th place in 2007Built new hydraulic facility from ground up, including managing facility, process development recruiting, at set up of profit center accounting.Instrumental in recruiting, selection and hiring 80+ Service Technicians company wide from 2004-2009Responsible for restructuring, recruiting and filling four branch manager positions, three shop supervisors and various key service team membersGuest speaker at annual Caterpillar Western Dealers Association annually since 2004. Invited to speak on issues primarily relating to implementing best service practices.

Helped Caterpillar dealership personnel troubleshoot and resolve product issuesPrimary liaison between the dealership and Caterpillar product groups Developed relationships with Caterpillar personnelProduced Failure analysis reports that help decide the dealerships participation in failures