Bryce Mims Email & Phone Number

• Serve as a liaison between stakeholders and developers gathering and relaying business requirements
• Map current and future state business processes using Lucidchart
• Write user stories for the purpose of building a business requirements backlog
• Facilitate UAT testing for Salesforce functionality roll-outs
• Build Salesforce reports, dashboards, run Ad-Hoc queries
• Organize and lead weekly backlog sessions

Greater Nashville Area, TN

• Assisted with the creation of the in-house customer service department
• Created training manual to supplement the training and development of new team members
• Coordinated with Marketing and IT departments to redesign and implement an improved version of our licensing customer login web page

Greater Nashville Area, TN

• Manage 2,000+ accounts ensuring timely reports and payments
• Create and maintain a work-flow system within Salesforce to implement daily tasks
• Build and maintain good rapport with clients
• Collaborate on a team of six to complete our annual and projected budget
• Provide daily online chat support for customers visiting our website
• Assist in the creation and implementation of a new licensing system

Greater Nashville Area, TN

• Initiate new business for organization through sales of performing rights licenses to music users
• Research, fact-checked, and pursued new business prospects
• Outbound sales and collection calls
• Worked with attorneys to finalize client's contracts
• Maintained accountability with team members, meeting collective and personal monthly goals.

Greater Nashville Area, TN

• Trained newly hired Licensing Administrators.
• Provided administrative support for the licensing department
• Reviewed license agreements, trouble-shooting for errors, and created accounts
• Debited business’ quarterly and annual reporting expenditures on a daily basis
• Completed various account updates, including charge frequency changes, policy increases, and cancellations ensuring our database is up to date

Greater Nashville Area, TN

• Completed special royalty project working alongside the membership accountant
• Critiqued songs and provided feedback to songwriters
• Assisted in coordination of events and projects, and completed expense reports
• Worked alongside company accountant with special royalty project
• Answered phones, completed expense reports
• Assisted with the preparation and execution of the ASCAP Country Music Awards from 2008 to 2016 and the ASCAP Christian Awards from 2009 to 2016 (continue to assist as needed).