Bryce Mitchell Email & Phone Number

Brisbane City, Qld, Au

Brisbane, Queensland, Australia

Autonomous Role and Site Experience•Autonomous position to identify and resolve issues and implement practical solutions.•Advanced knowledge in mine blasting, supply chain logistics, and extensive on-site experience at open cut coal operations.Continuous Improvement and Innovation•Collaborated with executives and stakeholders to tackle technical challenges.•Improved finance reporting and reconciliation processes, reducing time wastage and improving accuracy.•Managed change and presented practical solutions for budget and project approval.Microsoft 365 Management•Administered MS 365 tenant for ~60 users, managing user accounts, security groups, permissions, and resolving licensing issues.SharePoint Development & Implementation•Designed and deployed SharePoint as the company intranet. Creating and maintaining department-specific sites and reporting.Digital Transformation•Facilitated transition from paper-based to digital tools. Managing FastFields digital forms and utilizing Power Automate for data handling.•Oversaw cloud storage solutions (OneDrive, Google Drive, Dropbox) and strategized the migration to SharePoint online.•Developed Power BI and SharePoint dashboards for enhanced monitoring and strategic planning.Account and Contract Management•Negotiated and managed key contracts, including IT services, hardware suppliers, and software licensing agreements.•Managed and supported over 100 laptops and mobile devices. Implemented Starlink for reliable remote site connectivity.Product Management for Applications•Primary support contact for MS Office applications. Product managed FastFields mobile forms and maintaining MEX CMMS for fleet maintenance.•Managed large-scale metadata and data sanitizing to optimize application reporting and storage.Software Implementations•Scoped and implemented software solutions, including M-Files DMS.•Conducted gap analysis, developed and delivered product training, and provided support for system issues.

Brisbane, Queensland, Australia

•Autonomous management of Deswik’s international training business, acquiring advanced knowledge in mine planning and Deswik projects.•Assisted with complex large-scale software implementations and on-site support at various international mine sites.Project Management:•Software Development: Managed development and launch of large-scale software applications for international mining clients.•Coordination: Coordinated project delivery across multiple departments, negotiated delivery timeframes, and monitored budgets to prevent overruns.Business Analyst:•Gap Analysis: Performed gap analysis to improve data and models.•Process Visualization: Developed complex process maps and integrated workflows into software modules.•Support: Created support and training resources, providing ongoing end-user support.Product and Business Management:•Training Business: Built and managed the international Deswik Training business, developing products for key contracts and maintaining client relationships.Document and Resource Control:•Version Control: Implemented version control for content alignment with software releases, including multilingual updates.•Document Management: Created a document management system for version tracking and compliance.Training Development & Management:•Training Modules: Developed over 30 complex training modules and implemented a global training LMS.• Content Delivery: Facilitated translation of training modules and created technical training videos.•Training Management: Managed training delivery for large-scale software implementations, conducted training needs analysis, and negotiated with clients.Applications Expertise:• Software Proficiency: Expert in Deswik software, MS Office, MadCap Flare, TechSmith Camtasia, and Articulate.Product and Department Management:•Standards and Budgeting: Implemented training standards, managed budgets, resolved conflicts, and designed training reports.