Assistant It Manager
CurrentSupervise IT staff including scheduling, and assignment and follow-up of incident management tickets.Act as senior technician for other IT Staff Members.Assembles and configures advanced network components.Understands network security devices such as firewalls, proxies, and mobile device managers.Maintain Active Directory system by managing users, directories, and permissions.Completes standard, defined procedures for maintenance of shipboard servers and network… Show more Supervise IT staff including scheduling, and assignment and follow-up of incident management tickets.Act as senior technician for other IT Staff Members.Assembles and configures advanced network components.Understands network security devices such as firewalls, proxies, and mobile device managers.Maintain Active Directory system by managing users, directories, and permissions.Completes standard, defined procedures for maintenance of shipboard servers and network infrastructure including, but not limited to, backups, patching, routine and preventative maintenance.Performs advanced troubleshooting to isolate and diagnose common problems, including but not limited to in-stateroom equipment for In-Stateroom Entertainment (ISE, including Interactive TV) and telephone problems (IT-Managed PBX). Ensures proper installation and provides first- and second-level support for all IT-supported PC’s and peripherals including ShipNet workstations, Internet Café workstations (Mac or PC), POS terminals, devices and peripherals, and devices supporting ISE/ITV and Digital Signage.Set up, monitor, and break down embarkation check-in equipment and operations.Interface with shipboard department and division heads and shoreside operational areas, including GPS, serving as a professional ambassador for IT. Understand and participate in regular review of IT budgeting including CAM and Repair & Maintenance.Responsible for logging all time and work as well as reviewing incident tickets in the onboard incident management system and monitor respective technician’s queue. Provides after-hours support for any IT-related issue. Show less
