Desktop Support Technician
Current• Established imaging stations for OS deployment across the University of Kansas Health System network, building various workstations including stationary, mobile, remote, and US Bank MedEpay systems.• Deployed Imprivata SSO workstations and utilized Active Directory to move computers within OUs and manage user app permissions.• Utilized Microsoft Configuration Manager (SCCM) to effectively manage both users and devices.• Facilitated Intune and Duo MFA phone installations, and conducted end-user training.• Helped resolve critical computer outages caused by Microsoft CrowdStrike, successfully renewing hospital services by utilizing BitLocker keys.• Installed and configured printers and scanners, tracked IT inventory, and maintained accurate asset records, ensuring seamless operations.• Maintained records of installations and configurations, and provided remote troubleshooting for hardware and software issues, ensuring minimal downtime.• Collaborated with team members, the networking team, and leadership to streamline processes, providing dedicated onsite support to hospital staff, improving overall efficiency.
