Bryce Shoultz Email & Phone Number

Experienced Supervisor/Team Lead with a demonstrated history in the major home appliance and residential HVAC service industry at both the technical field support (call center) and field service environments. Team leader, mentor and trainer for inducted and incumbent team members. Skills acquired at the technical field support environment: Cisco/Finesse, Slack, Skype, network connected equipment (printers & shared drives), Microsoft Office(Outlook, Excel, Word, PowerPoint, Visio, OneNote). Experience in process development & improvement, escalation resolution, information database management, cross functional team collaboration, emergency operations/contingency planning, human resources (candidate reviewing, on-boarding, performance coaching) and maintenance of department websites.Field service skills include troubleshooting and repair of: AC & DC circuits, conventional and electronic controls, refrigeration/HVAC (sealed system) and related mechanical equipment. Experience in equipment maintenance (service & repair), sales of service minded and customer retention products, service schedule/appointment management and performing responsibilities of providing a positive consumer & business level customer experience.

Listed skills include Microsoft Office, Microsoft Excel, Microsoft Word, Powerpoint, and 32 others.