Bryce Snyder Email & Phone Number

Washington, District Of Columbia, United States

Washington D.C. Metro Area

Responsible for managing escalations of Tier 1 support problems. Fielding client phone calls and conference calls for migration planning, advanced network configuration setups, and audio video troubleshooting. Handling software bug verification testing and reproduction, logging tickets within JIRA and Zendesk, and creating escalated tickets for code-based software changes. Daily work includes diagnosing and testing Flash playback, web browser versions, in-software bug diagnostics, user errors with software, database conflicts and updates, Windows Server management, user management, remote support of Windows servers, SSL configuration, LDAP server integration, and XML config changes. Extra tasks include creation of small/single-task applications to provide additional feature support for Support-related tasks, using web-based technologies and C#.

Towson, Md

Develop, upgrade, and manage, the database applications for everyday use by employees. Provide front-end support to a Windows 2003 server via remote terminal services, including but not limited to printers, network access, user management, database recovery and management, development, application management, and IP phone support. Miscellaneous tasks include managing independent contractors, managing client interactions and billing, and end-user support for custom software.

Columbia, Md

Provided the technical background in creating a foundation for creating Hackers Ink. Managed the company and its’ technicians to provide for quick and efficient technical support. Was the original technician for in-house support, as well as lab support. Created and managed the website and online ticket management system currently used.Lead developer for a small team of web development programmers. Responsible for overseeing, planning, and developing for multiple website development projects. With Hackers Ink, managed the local network and computers for ICFX Designs.