Intake Technician
Current Developed procedure for multitasking repair of computers after intake based on issue, increasing efficiency of technicians by 100% New position created to turn seasonal position into permanent position. Received highest employee review in company history Diagnose basic computer issues utilizing Fluke test meters and Passmark Software Created database of clients that allowed direct billing and decreased billing errors by technicians Setup new PCs under the direction of the Senior Network Engineer Updated Windows PCs and Servers using best practices as defined by Microsoft and VMWare