Enterprise Architect providing strategic architecture services to the Department of Infrastructure, Transport, Regional Development, Communications, and the Arts.Leading the refresh of architecture governance and practice, ensuring alignment with industry best practices and organizational objectives.Developing the Enterprise Target State Architecture and roadmap to guide technology initiatives in line with the department's strategic vision.Providing expert guidance and consultation on Enterprise Architecture for new and ongoing projects, offering insights into the adoption of new technologies.

Founded Product Development Studio: Established a product development studio from the ground up, focusing on developing cutting-edge recruitment solutions. This involved setting the vision, assembling a team, and driving the strategic direction of the company.Automation, AI, and Machine Learning Expertise: Leveraged expertise in automation, AI, and machine learning to develop advanced solutions for the recruitment industry. Implemented machine learning algorithms to enhance the screening process, leading to more accurate and bias-free candidate assessments.Collaboration with Recruitment Agencies: Collaborated with industry-leading recruitment agencies such as Adecco and Modis Canberra to deliver innovative solutions and address their specific needs. This partnership fostered synergies and ensured the adoption of cutting-edge technologies in the recruitment process.Academic Partnerships: Partnered with ANU's TechLauncher program, providing support to ANU students in their career development. This collaboration enabled students to gain practical experience and exposure to the latest recruitment technologies, fostering a strong talent pipeline.Diversity and Inclusion Initiatives: Contributed to promoting diversity in recruitment through partnerships with Women in ICT (WIC) and the Australian Computer Society (ACS). These collaborations aimed to create more inclusive hiring practices and provide equal opportunities for underrepresented groups in the tech industry.Team Growth and Leadership: Led the growth of the team from three founders to a team of over ten specialists. As CEO, you provided leadership, guidance, and mentorship to foster a collaborative and high-performing work environment.

As Head of Business Consulting at Technovate Strategic Solutions, I founded a consultancy specialising in digital transformation services for both public and commercial sectors. Key highlights include:- Supported Minister Michael Keenan and the Department of Human Services during an Industry Trade Delegation to US technology hubs.- Implemented a bespoke IT solution for the Department of Industry's Entrepreneur Program, ensuring successful delivery.- Achieved rapid growth, expanding the consultancy from 1 to 6 employees within the first year.- Actively engaged with the IT community in Canberra, providing advice and support to start-ups and public sector professionals.- Partnered with RediMed to collaborate on various IT system development initiatives.These accomplishments showcase my ability to provide strategic guidance, deliver successful IT projects, and foster collaboration within the technology sector.In summary, my role as Head of Business Consulting at Technovate Strategic Solutions has been marked by strategic support, successful IT implementations, rapid growth, active engagement with the IT community, and impactful partnerships.

Conducted a Technical Architectural Audit of the Health Products and Services Platform (HPSP)o Revalidated the department’s digital transformation vision and programs benefits against the reference architecture for the platformo Revalidated the baseline Solution Architecture Designs (SAD) against the reference architectureo Undertook an audit of development work since the SAD baseline to evaluate alignment with the vision and ensure compliance with enterprise patternso Determined gaps in reference architecture and risk in technical design and where development work has deviated from the vision and enterprise patternso Determined the risk from a security and sustainability perspective of the current state in relation to the vision, baseline, enterprise patterns and ICT investment (development and sustainment funding)o Provided recommendations to senior executives for remediation to align to the vision and enterprise patterns both from a technical perspective and a business transformation perspectiveo Prepared a brief for the HBSTD Board on both business transformation impacts, technical remediation and any recommended adjustment for ICT investment to support any required realignment to the vision.• Led the ICT Security Reaccreditation of the HPSP.• Led the design of the Enterprise Payment Services and the Single Entry Portal. The Single Entry Portal will provide a ‘MyGov’ experience for Department of Health stakeholders, including self-management of details, authority to act, correspondence, and a single view of client records.• Completed technical architecture and costings for New Policy Proposals• Chaired the Portfolio Design Authority (PDA) for the Health Business Systems domain.• Designed the Enterprise Architecture Pattern Catalogue and the Technical Debt Register.• Lead a team of seven solution architects, a platform architect and a business architect for Health Business Systems, with over 20 concurrent technical projects.

In my role as a Solutions Architect at Geoscience Australia, I played a vital role in modernising the agency's data storage infrastructure. Scoping Study and Implementation Plan: Conducted a comprehensive scoping study and developed an implementation plan to upgrade Geoscience Australia's data storage infrastructure. This involved assessing the existing systems, identifying areas for improvement, and designing a roadmap for the upgrade.Forward-looking Blueprint: Created a forward-looking blueprint for the agency's data storage capabilities, with a specific focus on seismic data stores. This long-term plan outlined the agency's storage requirements and aligned them with future technological advancements and industry trends.Market Scan and Consultation: Conducted a thorough market scan and consulted with global experts, as well as other Commonwealth and state/territory agencies, to gather insights on current trends and best practices in data storage. This research informed the development of a robust and future-proof storage solution.Costed Solution and Strategic Planning: Provided a fully costed solution for use in business cases and future strategic planning. This included presenting a detailed implementation strategy and architectural roadmap to guide Geoscience Australia towards successful adoption of the proposed solution.Presentation to Senior Executives: Delivered a presentation and accompanying paper to senior executives, including the CIO. Positive feedback from the executives indicated appreciation of the proposed solution's value and alignment with the agency's goals.These achievements highlight my expertise in conducting scoping studies, designing future-proof architectures, engaging with stakeholders, and delivering comprehensive implementation plans. Through my contributions, Geoscience Australia was equipped with a modern and efficient data storage infrastructure that supports their long-term goals and enables effective data management.

In my role as Lead Solution Architect at the Department of Infrastructure, I played a key role in designing and implementing a highly successful IT solution to support new vehicle import legislation and regulation. Successful IT Solution: Designed and led the implementation of an IT solution that effectively supported new vehicle import legislation and regulation. This solution addressed the complex requirements and challenges associated with the import process, ensuring compliance and streamlining operations.Enterprise Platform Design: Designed an enterprise platform encompassing various applications, including regulatory capability, approval processes, vehicle recalls, financial management, compliance case management, and enforcement. This holistic platform provided a comprehensive and integrated solution to manage and oversee all aspects of the vehicle import process.Stakeholder Engagement: Represented the department in stakeholder engagements with the industry, facilitating workshops and trials of technical solutions. This engagement ensured alignment with industry needs and fostered collaboration for effective implementation.Collaboration with Jurisdictions: Engaged with state and territory jurisdictions on technical matters, providing advice and expertise on the end-state operation of the program. This collaboration ensured seamless coordination and compliance across jurisdictions.Support for ICT Transformation: Provided support for large-scale ICT transformation projects within the department. This included the implementation of the Digital Identity solution, enhancing security and efficiency in digital interactions.Smooth Transition to Cloud Hosting: Achieved a seamless transition of an on-premises solution to cloud hosting, minimising disruption to business operations. This migration to the cloud ensured scalability, flexibility, and improved accessibility for the department's IT infrastructure.

Delivered the technical aspect of the 2021 Census recruitment project in collaboration with Adecco and the ABS to recruit the census workforce nationwide. Designed and executed a CRM solution to handle over 200,000 applications for more than 20 roles. Implemented a 'management by exception' approach that automated routine tasks and allowed business units to concentrate on complex, high-impact exceptions. Maintained close collaboration between the client and vendor partners to ensure consistency between business objectives and technical implementation.• Designed a rapid CRM solution with intricate conditional forms and automated screening and workflow processes.• Implemented complex integrations with a fully cloud-based platform using multiple SAAS solutions. The auto-scaling design effectively managed large-volume peaks without affecting performance or causing outages.• Met stringent security requirements by passing independent security penetration testing.• Adopted a client-focused data model and mobile-first web form design for optimal user experience.

Charged with building Unisys' capabilities in the APAC region and supporting global capability development. Worked closely with Sales and Client Executives to deliver pre-sales designs and post-sales services, including introducing innovative technologies. Led a large global delivery program and represented the organisation at conferences.• Was the architect responsible for Service Management and Delivery for the Department of Home Affairs, overseeing the operating model for delivering service desk, field services, and other capabilities for a large internal organisation.• Renewed a critical Department of Home Affairs account, resulting in reduced costs and improved services for department staff. This account had the highest Net Approval Rating of any Unisys account globally.• Designed the blueprint for the Future Travel Program to process incoming and outbound travellers to/from Australia using the Pegasystems CRM solution for the Department of Home Affairs.• Provided consultation services to government executives, including departments of Health and Defence, IP Australia, and others.• Served as Product Owner for the Enterprise Biometrics Intelligence Service (EBIS) with the Department of Home Affairs, managing teams of architects, project managers, developers, testers, and business analysts.• Presented on Biometrics at large public sector and industry conferences.• Established Unisys' capabilities and delivery model for robotic process automation (RPA) solutions, leading seven successful RPA implementations globally.• Led numerous presales solution design activities, earning Unisys over $100 million in new income. Specialised in Hybrid Cloud and CRM Application Delivery Solutions.

Selected to the Board through a comprehensive election process, charged with elevating the organisation and advancing the Business Analysis profession across Australia.• Provided leadership in the development and implementation of a new web platform with an international team.• Implemented the first social media strategy, resulting in increased awareness, engagement and a 20% increase in membership.• Successfully negotiated new partnerships and secured corporate sponsorship agreements that provided full funding for annual organisation expenses and allowed for three full-day conventions attended by nearly 1,000 professionals across Australia

• Provided expertise and support to senior executives at the agency in executing organisational change through business process re-engineering.• Successfully led the implementation of the Single Client Record project, creating a centralised system for storing client data across multiple sources and programs.• Led the design and implementation of a unified client enrolment process and registry system, including the development of enterprise data governance structures.• Streamlined data management by consolidating multiple Microsoft Dynamics instances into a centralised data mart.

Managed a team of seven business analysts in the $60 million Passport Redevelopment Project for DFAT.

Led the implementation of a digital solution that streamlined legacy processes, as part of the first cloud solution project for the department. • Managed multiple IT projects, including the TRA Full Release Project and the Data Migration Strategy Project.• Provided expertise as a senior consultant for IT transition and electronic document management projects.• Led procurement processes, ensuring alignment with departmental policies and procedures.

Managed IT delivery projects while improving internal processes to achieve efficiencies and cost savings. • Led the Capital Grants Transition Project, transitioning infrastructure funding program management from a legacy system into a new system, resulting in cost savings of $500k and reduced ongoing FTE.• Managed the migration of programs from legacy systems to a new system as part of the CASPA Migration Project, with a total funding of $1.9 billion.• Oversaw the Client Management component of the School Education Management Information System (SEMIS) project, serving over 9,500 schools and education-related bodies.• Directed the NBN-Enabled Education and Skills Services Program, allowing education providers to launch projects using the National Broadband Network.

Experienced in leading project teams and delivering IT solutions to improve internal processes and gain efficiencies. • Successfully managed key components of the System for People program, including the development of the Generic Visa Portal, Visa Wizard, Citizenship Wizard, Health Assessment Portal, and other related projects.• Demonstrated strong leadership skills and ability to plan, allocate resources, and direct strategic initiatives.• Recognised for excellence and innovation in advancing strategic themes, receiving the Secretary's Citation for Innovation in Advancing Our Strategic Themes, and winning The FutureGov Government Technology Award in the Business Process category.

Key Projects:• Developed & negotiated a ‘Private Label’ Travel Insurance Product which resulted in Travel Insurance Income doubling over 1 year period.• Developed & negotiated a ‘Private Label’ Home & Contents, and Motor product, due for launch 2nd Quarter 09.• Launched $50,000 travel insurance marketing campaign which doubled monthly income to $120,000 over four months.• Established Travel Insurance Sales website, including use of Google Analytics. (http://www.etiaustralia.com.au/nsa/nsa.aspx)• Initiated initiative to develop corporate membership program which resulted in over 500 staff from Allianz joining the organisation.• Oversaw a restructure of the Insurance Division, implementing a High Performance Culture, and Self-Managed Teams.Key Achievements:• Increased Travel Insurance Sales from $500,000 to over $1 million from 06/07 to 07/08 financial years. • Increased actual income from Travel Insurance by 102%, doubling our income from this product from 06/07 to 07/08. Current Growth is 47% 07/08 to 08/09, despite the global downturn in travel.• Increased General Insurance Income (New and Renewal) from under $1 million to over $1.5 million from 06/07 to 07/08 financial years, an increase of 66%.• Increased Insurance Division bottom line income by 69%.• Implemented marketing programs which saw an increase in inbound call volume of 25% from 06/07 to 07/08.• Staff numbers increased 100% from 06/07 to 07/08.

Key Projects• Established a green field insurance contact centre including locations, systems, recruitment of staff and training and establishing a base to move forward with.• Developed new Reward and Recognition program based on employee engagement as part of a project assigned by the organisation’s CEO.• Developed Induction Program. (Now used by the whole organisation.)Key Achievements:• Grew business from $6.4 premium to almost $10 million premium, an increase of 64%, in 06/07.• Established new insurance contact centre in July 2006. This includes locations, recruitment, systems, training, etc.• Maintained a renewal retention rate of 93% as book of business renewed over from another agent.

Key Achievements:• Motivated teams to victory or near victory in various competitions within Insurance Service call centre.• Increased assigned team’s paid dollars per hour from $184.54 to $252.00, a 37% increase in sales.• Reduced average post call processing time from 122 seconds to 87 seconds through training and process improvement.• Developed habits in consultants for both long and short term individual results• Used positive sentiment to reinforce the application of positive habits on an individual basis.

Key Projects• Managed Defect Call Project. This included leading 10 consultants in project to identify calls which were either unnecessary repeat calls or which had incorrectly been directed to the Insurance Service Contact Centre. Analyse included identifying root causes and provided recommended costed solutions. The final report went to GM of Personal Sales & Service Call Centres and resulted in the proactive introduction of First Call Resolution initiatives. On a personal level, my achievement and skills demonstrated resulted in my Six Sigma Green Belt training.Key Achievements:• Team achieved highest results in the service contact centre three quarters in a row (out of 6 very competitive teams)