No matter what lens you are looking at IT through, we look at IT through the lens of business results. I partner with business leaders to empower IT organizations and solutions to achieve business goals. • Skyrocketed workforce and budget planning accuracy for executive leaders through better visibility into current work in progress and future demand with a new enterprise planning framework. • Saved hundreds of thousands of dollars when building out a new services organization with an innovative implementation approach. • Terminated losing IT investments by demonstrating losses to clients, liberating trapped talent and capacity for innovation and achieving business goals.

Client and engagement leader responsible for streamlining tech organizations and solutions. Responsible for people leadership, coaching, and engagement management.• Maximized efficiency for large Cloud, Network Services, Telephony, and Cybersecurity departments with refreshed organization structure, team design, and streamlined delivery blueprint. • Increased Executive effectiveness with top notch research and business cases to support buy-in and alignment with peers and stakeholders.

A trusted advisor to Senior Business & IT leaders at some of the world’s largest companies.Trusted advisor and engagement leader for clients, teams, and internal direct reports. Responsible for co-leading Enterprise Transformation programs with Fortune 500 and Global 1000 Clients. • Elevated delivery organizations and Teams of more than 4,000 global Team members by implementing new methods, tools, and data needed to get the job done smarter. • Streamlined Enterprise Planning practices giving greater forward visibility into the talent and capacity needed to deliver long-term solutions. Effectively ensuring appropriate staffing, tools, and environments were in place just in time. • Leveraged design thinking and change management processes to ensure better alignment across Leadership Teams on current and future plans and IT investments.

Unlocking holistic, sustainable, Business Agility by unleashing the boundless potential of people. Achieved by understanding the problem to be solved through transformation; Creating actionable, measurable outcomes; Co-Creating design of Agile Transformations for Enterprises, Platforms, Large Solutions and Programs; and Executing the Transformation Solution.

Global Practice Leader with delivery, people management, thought leadership development, and hiring responsibilities. Responsible for delivering Enterprise Transformation solutions to Fortune 500 companies. • Awarded Diamond (highest level) leadership excellence recognition from the client for launching 35 Product Management Teams totally over 250 people.• Accelerated adoption of Enterprise Product Management for a $40BN portfolio, providing Agile Portfolio and Program Strategy for demand and capacity matching, forecasting, integrated roadmaps, and cross-platform dependency management.• Aligned Enterprise Business Agility, Product, and Portfolio Teams as a subject matter expert for the Enterprise Guiding Coalition.

In 2015, I established Epic Alignment, LLC, a rebranded evolution of Bryce Arii Consulting, LLC. I delivered significant, impactful results for numerous clients through our engagements.Sample Engagements:• Mid-market Retail/Supply Chain Agile Transformation • SMB Construction Portfolio Recovery Strategy • Public Education - Large-Scale ERP Recovery • Healthcare HIPAA Assessment & Recovery Plan • Mid-Market Project Management Information System Implementation • Logistics and Storage Business Continuation Strategy

A trusted technology partner to the Executive Leadership Team consistently enhanced business outcomes while optimizing IT spend. Key achievements include:• Spearheaded the transition from an on-premises solution to Google Cloud, significantly improving access to and collaboration on real-time digital information.• Streamlined customer access to support by implementing an IP-based phone system. • Reduced IT costs by 30% leveraging strategic partnerships and contract negotiation.• Provided oversight of all IT vendors, including contracting and vendor management, to support over 150 employees at construction sites distributed across the Contiguous United States.

As the District Technology Leader, I enhanced digital solutions and technology infrastructure, positively impacting over 1,600 students and 125 teaching and support staff across four campuses throughout the County. • Partnered with Google to implement the Chromebook solution, allowing technology access to hundreds of low-income students. • Created a partnership with Microsoft to grant real-world IT certifications to disadvantaged high-school students. Resulting in 80% placement into it firms post-graduation. • Provided leadership and oversight for a large fiber network upgrade project transition including Verizon, AT&T, construction firms, and network specialists. The transition increased campus connectivity and provided scalable bandwidth to support district growth. • Provided the first IT Service Desk solution supporting 2,500 students and staff with 92% satisfaction. • Launched the first Technology First Conference, showcasing technology's role in advancing learning and development for 1,500 students, with participation from Google, Microsoft, local technology firms, and County employees

As a Program Manager and Engineer, oversaw delivery of over 70 custom contact center solutions for Fortune 500 clients. My responsibilities encompassed a range of critical areas, including Interactive Voice Response (IVR), MS SQL Server Reporting, Customer Relationship Management (CRM), toll-free and vanity telephone numbers, and comprehensive information technology infrastructure• Streamlined Agent onboarding and managing stakeholder expectations through detailed process documentation and improvement recommendations, involving teams across Recruiting, HR, IT, Datacenter, Call Center, and Management resources nationwide.• Facilitated seamless communication between cross-functional business units, external vendors, and international teams in the U.S., Canada, U.K., and India.• Designed and delivered technology training for new hires on Call Center Systems, including the Nuasis Call Center Suite and an internally developed CRM.• Developed and generated reports in Microsoft SQL Server (SSRS), creating ad-hoc reports for system performance analysis and internal audits, and addressing discrepancies in employee performance data.• Identified key risks and formulated recommendations for the business continuity plan, enhancing client marketing materials with a demonstrated 99.9% service availability.• Mitigated service level agreement failures by devising a comprehensive disaster recovery plan, including off-site and work-from-home provisions for site-related incident

Directly responsible for Tier 1 support of users in El Cajon, CA and Tijuana, Mexico in collaboration with the services and support team in Racine, WI. Entrusted with leading mission critical hardware and software upgrades for El Cajon and Tijuana offices due to superior performance of assigned duties. Invited to participate with the Board of Directors during a JD Edwards upgrade project.

Created IT department Standard Operating Procedures for all IT training and collocated clients including documents to collect requirements for customized training solutions.Responsible for pre-sales consultation with regard to training courses and custom facility rentals. Also participated as a technical resource and liaison to industry trade shows and other marketing events. Created an internship program for high school students to obtain real world technology experience.