Bryce Good Email & Phone Number

Salt Lake City, Ut, Us

Salt Lake City, Ut, Us

Salt Lake City, Ut, Us

• Implement all change requests for Aloha Point-of-Sale (POS), Takeout, Kitchen, and Online Ordering applications for over 130 locations• Responsible for ensuring business needs and requirements are fully understood, implemented, and tested• Coordinate the ordering, staging, installation, and validation of new restaurant POS hardware and software• Serve as the highest level of escalation support for the technical support team, including after-hours on-call assistance• Resolve complex technical problems, and provide training and documentation of resolution and new procedures• Maintain POS software stack and configurations by keeping master images up-to-date and compliant• Manage major projects including:-- Implementation of new kitchen display hardware and software across the entire system. Coordinated with local and remote personnel to install new power and data runs, and created detailed documentation for onsite technicians to complete 3 different installation configurations with minimal guidance-- Migration of gift card platform from Aloha Stored Value (ASV) to Stored Value Solutions (SVS). Served as technical lead responsible for configuring, testing, and rolling out integration with the POS platform, and support after go-live. Defined and documented process to implement this solution for new restaurants-- Introduction of new sales channel for Third Party Delivery (3PD) services, launching a 12-store pilot within 2 weeks, and completing full system rollout within 4 months. Managed all technical communications with multiple 3PD vendors. Served as technical lead to integrate ordering from 3PD platform directly into the POS system

Scottsdale, Arizona, Us

APPLICATIONS AND SYSTEMS ANALYST (April 2015 - March 2017)• Implement all new changes to the Aloha Point-of-Sale (POS) system for 212 restaurants• Field escalation requests from the Restaurant Support team• Assist in hiring and training new team members• Reduced after-hours work by 90% through implementing controls to prevent premature rollouts and documenting future-dating capabilities of POS software• Consolidated the number of select menu and jobcode variations by 95% to eliminate unnecessary variability and increase efficiency• Assisted in deploying a point-to-point encryption solution to 415 restaurants• Recognized by business customers as always meeting or exceeding deadlinesSUPPORT ANALYST II (August 2014 - April 2015)• Provide ongoing support, and exhibit comprehensive knowledge of the PFCB POS hardware and software systems• Develop short-term projects, tasks, and goals for the Restaurant Support team and provide follow-up to ensure the deadline is met• Assist in hiring and training new team members• Serve as after-hours on-call support for Restaurant Support teamSUPPORT ANALYST I (July 2013 - August 2014)• Work autonomously with minimal need to escalate trouble tickets• Create documentation for applications and processes and provide training to the Restaurant Support teamASSOCIATE SUPPORT ANALYST (May 2012 - July 2013)• Develop knowledge and understanding of PFCB POS hardware and software systems• Process trouble tickets from inbound phone calls and e-mail requests• Provide extraordinary customer service to PFCB restaurant management• Communicate effective troubleshooting over the phone

Tulsa, Oklahoma, Us

ASSISTANT MANAGER (August 2011 - May 2012)• Supervise a team structure of part-time and full-time employees• Train new employees in store operations• Delegate tasks evenly among employees on shift• Order and maintain appropriate merchandise inventory levels• Perform and be accountable for an accurate cash audit of approximately $30,000 per shift• Demonstrate exemplary skills performed as a Part-Time ClerkPART-TIME CLERK (December 2005 - August 2011)• Complete customer transactions using POS terminals• Provide fast, friendly customer service• Complete daily store assignments with an attention to detail and speed• Multitask all assignments while maintaining a strong customer focus

Us

• Conceptualized and created a daily comic strip• Developed a weekly production schedule for writing and drawing the comic strip• Digitally altered comic strips with Photoshop• Consistently adhered to the newspaper's submission deadlines

Bachelor'S Degree, Management Information Systems And Operations Management

High School