Sr. Identity Access Management (Iam) Analyst - Tier 3
CurrentDuring my tenure, I was elevated from T1 administrator to T3 analyst and I heavily assisted in the transition of the IAM team from the Global Security Operations Center (GSOC). My time with the GSOC provided invaluable exposure to critical physical security monitoring, escalation protocols, business continuity, and risk management. The breadth and depth of experience gained in this role are extensive, and the skills listed here represent only a fraction of my responsibilities.- Resolved ServiceNow tickets related to Joiner/Mover/Leaver processes, application access management, and access troubleshooting.- Administered a proprietary Privileged Access Management (PAM) solution, including Break Glass..- Administered an in-house Identity Governance and Administration (IGA) solution, similar to products such as SailPoint, maintaining precise integration data, overseeing entitlement ownership, and validating information for accuracy.- Provided comprehensive training to new team members and served as a Subject Matter Expert.- Authored and maintained documentation and procedures- Earned substantial commendation from both team members, end-users, and various department leadership for exceptional expertise and clear communication skills.- Audited our Active Directory environment, PAM accounts, and NPO accounts- Managed BYOD for MFA/SSO- Administered network shares and folder structure and access.- Administered public folder structure and access through Outlook- Monitored, responded to, and escalated security alerts globally in a 24x7 setting, logged events using Jira- Created and maintained badge access for all employees globally- Investigated incidents and events in both the physical and digital environment- Utilized Splunk for investigations and logging- Initiated and successfully executed numerous large and small-scale projects, delivering substantial value-added enhancements and boosting overall productivity.
