Bryce Fowler Email & Phone Number

Bellevue, Washington, Us

• Develop and manage ITSM solutions, such as RemedyForce and Service Manager, for the company's U.S. 500-person workforce across six offices.• Lead technical support on a variety of IT functions, including hardware and software support, data storage and back-ups, network monitoring and troubleshooting, IT infrastructure, IT ticketing system, asset management software, etc.• Manage third-party consultants on company's ITSM development needs, including strategic guidance, project management, and solution implementation.• Collaborate with a team of seven technical support engineers and six systems/network engineers; provide mentorship and training to junior team members,

Bellevue, Washington, Us

• Fielded incoming support requests for an in-house team of 130, along with 800 employees across the globe, with a focus on efficient and timely customer service. • Coordinated office-wide and company-wide IT projects, including an office move, hardware and software migrations, etc.• Managed and maintain user accounts, including onboarding and offboarding employees, end-user training, file access and security permissions, etc.• Worked daily with a wide variety of services (Office365, Dropbox, etc.), as well as hardware and software—including PBX, VOIP, mobile phone and WebEx tools.

Bellevue, Washington, Us

Bellevue, Washington, Us

Bellevue, Washington, Us

Bellevue, Washington, Us

• Provided end-user support across a variety of IT functions, resolving technical issues and outages over the phone and email, as well as in-person.• Spearheaded company-wide technical projects, including deployment multiple servers within Microsoft Hyper-V, launching new SharePoint ticketing and calendaring system, and coordinating an office move.• Maintained and updated documentation of business-specific programs and functions, such as AutoCAD implementation and AGi32. • Onboarded new employees with equipment and system permissions, including end-user training and day-to-day desktop support.

Kansas City, Mo, Us

Bachelor Of Science - Bs, Analytics

Associate Of Science - As, Information Technology