Bryce Haritos Email and Phone Number

Key Responsibilities and Achievements:* Currently contracted as a Floor Manager for the The Star Brisbane Casino, Brisbane City, in the Events Department.*

Key Responsibilities and Achievements:• Received multiple employee Awards for my knowledge and understanding of client needs and expectations, attention-to-detail, quality service delivery and effective communication skills• Developed and coached a customer service-focused team, significantly improving service delivery and coordination and customer satisfaction metrics through positive influence and strategic leadership• Completed daily end-of-shift reports using relevant software and maintained constant communication through the communication channels including Microsoft Office and Microsoft Teams• Upheld company EBA to ensure staff contract hours, meal breaks and sufficient rest between shifts are achieved to maintain a positive workplace safety culture that aligns with policies and procedures

Key Responsibilities and Achievements:• Chaired Committee Meetings and General Meetings ensuring timely operation coordinating discussions in-line with the Agenda and compliance with Body Corporate By-Laws, rules and regulations• Developed and managed critical documents like the 2023 Sinking Fund Analysis to guide financial planning and project forecasting accurately• Spearheaded major property renovation projects, ensuring alignment with budgets and strategic objectives through meticulous project coordination, stakeholder engagement and effective communication• Organised, updated and maintained accurate Body Corporate records in line with Clarendon Document Management policy and procedure and effectively prioritised maintenance tasks

• Provided critical support to vulnerable community members in an empathetic manner, facilitating efficient access to financial resources whilst maintaining strict data security and information privacy• Advanced administrative skills for call centre and inbox management, data entry, excel and records management, and documentation of sensitive detailed clientele notes• Participated in community outreach initiatives with Community Neighbourhood Centres, demonstrating my flexibility and adaptability in response to changing community needs and program goals

Key Responsibilities and Achievements:• Cultivated, supported and maintained positive working relationships with internal stakeholders including 25 Group Home managers and over 300 Disability Support Workers across 5 companies• Demonstrated adaptability and resilience during the privatisation of ADHC to CPA, changing to new payroll, rostering and CRM software, new company processes, principles, practices, policy and procedures, and transfer of all employees to CPA EBA• Initiated and coordinated the digitisation of the CPA Rostering team and Payroll department resulting in significant financial savings and positively influencing other departments to emulate• Collaboratively managed CRM e-ticketing, inbound and outbound calls and emails responding to and resolving complex technical support, customer service, payment and Award enquires and advice• Accurately entered, checked and audited sensitive employee-related details and complex payroll and rostering data in compliance with EBA, Policy and Procedure, and industry Awards and legislation• Assisted with fortnightly pay for over 300 employees, completed regular payroll audit checks and actioned ad-hoc payment adjustments whilst prioritising workload under pressure with deadlines• Trained x7 new Roster Support Officers in data processing software programs and industry-related Awards whilst positively advocating and upholding CPA’s objectives and visions• Developed a comprehensive tracking system using Microsoft Excel, improving data accuracy and facilitating effective audits as well as capturing feedback on training and communication improvements

Key Responsibilities and Achievements:• Completed the complex and timely EPA Bin Trim 2017 Waste Audit in Microsoft Excel for data entry, analysis and interpretation requiring the ability to work independently and self-manage• Contracted by Veolia Pty Ltd to successfully prepare 37 technical reports with a small team within a challenging timeframe demonstrating my teamwork skills • Prepared the EPA Waste Less Recycle More 2017 grant application for Albury City Council with resulting success and secured future business • Accurately maintained files and organised records of waste materials, files, prices and quotes into Microsoft Excel databases for the Principle Consultant in a timely manner