Bryce H. Email & Phone Number

Prairie Village, Kansas, United States

● Overseeing the preparation of 3,000+ tax returns and $5,000,000+ in refunds brought back to Tulsa citizens● Overseeing day-to-day functions of the project including supervising a team of 25-30 navigators● Establishing and maintaining rapport with navigators● Developing training materials, scripts, and macros● Onboarding new navigators and conducting training sessions and meetings● Evaluating navigator performance and providing additional support or programming as needed● Monitoring communication platforms and providing real-time support for navigators and colleagues● Ensuring adherence to organizational procedures and policies● Maintaining compliance with tax law and other regulations● Upholding protocols for client confidentiality● Reviewing trends and data with supervisors to assess needs and recommend improvements● Interfacing with external organizations on behalf of Tulsa Responds● Safeguarding an inclusive and respectful work environment for a diverse array of navigators and clients● Assisting navigators and colleagues with use of technology including devices and software

● Quality Reviewed returns prepared by 12+ navigators and prepared 150+ full-service tax returns● Entered data for formation of statistics for funders● Researched solutions for unique tax problems● Coordinated and scheduled appointments, meetings, and trainings● Interfaced with government agencies daily to advocate for clients● Enrolled clients in Medicaid & SNAP● Evaluated clients’ needs for additional services and referred to partner organizations

Claremore, Oklahoma, United States

● Maintained first contact for the English & Humanities department via phone, email, and in person● Received, sorted, and distributed mail and deliveries● Maintained and ordered inventory including office supplies and food items

Bachelor'S Degree, Accounting

Activities and Societies: Assistant Site Coordinator for UMKC's VITA tax filing program.

Psychology

Activities and Societies: Honors College; President's Honor Roll in 2017, 2018, & 2019; Vice President of the Secular Student Alliance.

Ap Capstone Diploma

Activities and Societies: AP Capstone Diploma Program Graduate; National Honor Society; Marching Band.