Bryce Kunkel Email & Phone Number

Norman, Ok, Us

Norman, Oklahoma, United States

- Offer support and gather product feedback through monthly Office Hours and trainings. Engage directly with customers regularly to answer product questions, offer best practices, and make roadmap suggestions.- Strategize, develop, and write or record virtual training for all parts of the Ivy chatbot software. Wrote >60% of the content in a new KB project.- Provide technical leadership in client partnerships to develop new product integrations using RESTful APIs. Lead both technical and non-technical meetings to ensure effective collaboration and timely project completion.- Lead management of the Hubspot CRM, including managing user permissions, optimizing data structure and storage, and building reports to optimize workflows. Produced cost savings of greater than 7%.- Develop and facilitate training for Ivy customer-facing teams to increase situational understanding and tie value to the product. Lead and supervise two direct reports focusing on social content and business development.- Analyze trends in web and social media properties; implement data driven strategy to continually enhance SEO leading to higher organic traffic.- Regularly review and optimize paid advertising, including Google, Youtube, and LinkedIn Ad networks, - leading to almost 5x the average CTR on ads.

Norman, Oklahoma, United States

- Supervised a team of two front-end developers and a UX designer- Developed solutions to improve individual customer site performance and platform-wide issues- Educated and encouraged the use and regular practice of WCAG 2.1 standards for accessible web development- Led project and software development of A/B tests (showing up to a 20% increase on conversion rate)- Managed release cycle deliverables and coordinated with multiple teams to ensure successful code deployments

Norman, Oklahoma, United States

- Website Development: Built and maintained multiple custom portals to enhance prospective student experience with the university using modern web technologies and best practices- Project Implementation/Management: As one of 2 “Slate Captains” at OU, served as the primary resource for new project implementation in the admissions CRM system, Slate- Designed, supervised, and partnered with external partners to implement a new instance of the Slate CRM system for use across the entire division- Developed RESTful API integrations with existing university architecture- Internal and External Technical Support: Supported the entire division and university partners in query building, communication, event management, and general technical assistance in the Slate CRM- Supervised two team members, provided strategy and managed hiring for student staff who called prospective students encouraging them to apply, visit, or enroll

Norman, Ok

Norman, Ok

Norman, Ok

Leverage the power of technology to create systems which increase end-user ease of use and efficiency. Use prior experience and collaborate with other departments to understand needs, develop plans and deliver solutions. Provide technical support and continual training via video and digital documents for all projects supported.Specifically projects included:• Conceived of and presented training for over 100 Residence Life staff members, ensuring understanding by using in-session metrics.• Served on an 11 person team which designed and successfully executed Move-In 2015.• Manage user access security for the Housing residency system, and work with outside consultants to increase application simplicity for incoming freshmen.• Built an MS Access VBA database program that will save over 100 hours of time for others within the department.

Couch Center

• Provide leadership for 1400 residents as well as 22 Resident Advisors• Advise citations appeal board• Assist in advisement of hall government• Participate in staff selection, training, and evaluation• Supervise resident check-in and check-out• Assist with student discipline• Rotate “on-call” duties for all of housing• Development of Residential Curriculum• Recruitment of future residents • Planning of staff development

As the special projects manager at Camp Thurman, I instituted and installed a wide variety of measures to ensure that the camp remained a safe place for all that come through.• Coordinated the installation and upkeep of a wireless network camera system with remote viewing capabilities• Installed camp-wide (14 acre) wireless mesh network to allow for internet access• Scanned and disposed of sensitive documents from years prior• Created a security blanket to store and backup the documents aforementioned• Installed a camp-wide emergency public address system• Programmed and tested three emergency phones• Built a wireless speaker system stretching 400' width with more than 10 speakers along the daily traffic drop off line• Wrote a complete report detailing all improvements that were made and hopes for future innovation to increase security.

Managed, maintained, and operated Student Activities’ sound system for over 40 events, as well make recommendations for upgrades. Install and train staff on new equipment, and develop leaders through event planning.

Waco, Texas

Led small groups through teambuilding games, low elements, and high elements to help the group function better as a team.

Maintain the pools and water features at Camp Thurman, lifeguard, and supervise the lifeguard staff. Advised Camp Director on new aquatics purchases and partial supervision of the building of a 300,000-gallon pool.

Master Of Education (M.Ed.), Adult And Higher Education, 4.0 Gpa

Bachelor Of Science In Education, Recreation And Leisure Services, 3.5 Gpa

Activities and Societies: Baylor Chamber of Commerce

Education record