Bryce Forge Email & Phone Number

Portland, Oregon, United States

· Assist in preparation of training materials for new hire classes and ongoing training for the department.· Assist in the presentation of monthly departmental team meetings.· Assist in the setup and maintenance of Telecom applications for new and existing employees in CCC and other departments as needed.· Assist in and coordinates CIS security approval.

Portland, Oregon Area

• Develop and implement long-range schedule of work. Prepare and track work packets for service/main installations, repairs, replacements, or abandonment. Monitor work packets through permitting process. Research.
• Prepare and obtain necessary permits for construction work. Provide information to other utilities and permitting agencies. Work primarily with Bonneville Power Administration Right-of-Way permits, Oregon Department of.
• Originate and coordinate pre-planning of work orders and processes. Compile, verify, and enter data into system.
• Provide customers, contractors, counties, cities, and other utilities with detailed and accurate information. Identify and resolve problems, address complaints, and collect payments when necessary.
• Attend outside meetings with field personnel, contractors, counties, and cities. Attend bi-monthly utility council meetings.
• Complete special projects as instructed both on an individual basis and team oriented environment.

Portland, Oregon Area

• Evaluate condition of Company facilities through regular inspection and make recommendations for maintenance, renovation and construction. Monitor alterations to, maintenance, upkeep, or reconditioning of facilities.
• Coordinate and monitor the work of architects, engineers, designers, contractors, etc. in order to complete projects on schedule and ensure compliance with project specifications.
• Direct and monitor performance of contractors responsible for the Company's HVAC maintenance, landscape, security and locks, janitorial and other facility services. Negotiate contracts with these service providers.
• Lead the planning and coordination of facilities projects including gathering requirements, planning, implementation, and close out. Develop and maintain project plans and all associated written project documentation.
• Facilitate communication and up to date work progress across key stakeholders to assure timely attainment of project milestones, including the tracking of actual against planned performance, and problem solving to.
• Demonstrate strong leadership skills with stakeholders internally and externally to the organization to manage and build the customer relationship and resolve customer issues.

Portland, Oregon Area

• Worked closely with the manager of the Facilities, Business Continuity and Corporate Security Department as the face of the Facilities Management Department.
• Program, maintain, and monitor the company’s electronic security system. Responsible for providing on-site security management including analyzing and mitigating each security issue as it arises in a confidential.
• Issue security access cards and ID badges to both NW Natural employees as well as vendors, contractors and other visitors.
• Coordinate subcontractor, vendor, and general maintenance work. Familiar with the technical aspects of the system and have ability to work along side vendors to make needed modifications.
• Responsible for processing vendor invoices, preparing purchase requisitions in SAP, and compiling monthly and annual budget reports for O&M and Capital expenditures.
• Experienced in creating and analyzing workflow processes. For example, first assignment involved improving methods for expediting payments to vendors. Expedited process resulted in overall higher cost savings.

Portland, Oregon Area

• Proven ability to use CIS, CRMS, WMIS and AS400 software systems to turn customer inquiries into firm orders for natural gas by determining customer needs and advising the customer on applicable consumer.
• Selected to manage and research company-wide construction contribution files to determine if refunds are due, update the contribution system with refund and forfeiture transaction information. Responded to internal and.
• Coordinate the implementation of changes to the customer acquisition process and its associated information systems and provide administrative support in the implementation and troubleshooting of programs and.

Portland, Oregon Area

• Worked with IT to test, troubleshoot, make recommendations to streamline, etc. the VRU that was rolled out to greatly benefit incoming calls into the company in 2007.
• Coordinate with other departments to ensure accurate and timely billing, utilizing problem-solving skills with clear communication, both verbal and written across multiple levels of the organization.
• Selected to manage the “Tech Line”. A phone line that was set up to serve technicians in the field with a myriad of issues that require immediate assistance.
• Selected to assist in training new hires and seasonal employees in the policies and procedures of the Customer Contact Center and NW Natural. Used PowerPoint software to Create and deliver presentations to trainees.
• Researched customer inquiries regarding billing and credit issues in a tactful, diplomatic manner, in order to ensure quality and safety of gas service. Negotiated payment or payment arrangements with qualifying.
• Accepted a long term special assignment position with Service Solutions to assist during the winter months during their peak times. Worked with trade allies to accommodate customer needs based on issues they were.

Portland, Oregon Area

• Performed duties in a financial setting including: accepting and processing member loan requests for both consumer and mortgage lending loans (refinance only), analyzing income verification with member paychecks and.
• Researched individual accounts to assess potential risk factors involved with processing and funding loan requests. Communicated clearly and efficiently the reasons for loan approval or denial.
• Analyzed members’ financial situation and made recommendations considering their financial goals and resources available to them.

Beaverton, OR

• Processed new membership requests, performed balance transfers, account closures, general account maintenance, as well as answering any/all questions from existing or potential credit union members. Listened.
• Proven ability to use a multi-line and function telephone system answering incoming calls, taking loan requests and referred escalated to necessary personnel when applicable.
• Met and exceeded all personal and departmental goals of Rivermark Community Credit Union on a consistent monthly basis.

Moscow, ID

• As the Music Dept. Manager: responsible for controlling labor costs and evaluations for six employees under my supervision. Coordinated the acquisition and setup of merchandising products through external vendors.
• As Guest Services Manager: provided direct assistance, mentored, and evaluated thirteen employees in day-to-day cash transaction functions. Managed operational cash flow of store, and responsible for workforce.
• Assisted in hiring, training, and termination of employees. Facilitated initial hiring and exit interviews.

Moscow, ID

• Tended to customer needs by addressing compliments or complaints, by taking the necessary action to remedy the situation, in a timely and professional manner.
• Increased department profitability and performance by consulting managers on how to maximize, displays, merchandising and floor space.
• Assisted the Head Customer Service Manager in employee performance reviews and the training of new associates to learn the cashiering system and Walmart’s SMART inventory systems and telxon units.
• Performed “spot checks” on registers throughout the day to ensure accountability for all funds incoming and outgoing to balance with the total amount of transactions done on each register.

General Studies

Diploma, General Studies, 3.83