Bryce Lynch Email & Phone Number

San Jose, Ca, Us

Mountain View, California, United States

IFS/DSS+ Technician duties at Google's Mountain View and Sunnyvale buildings include; troubleshooting and resolving hardware and software problems on desktops, laptops and various computing equipment and devices (i.e. Mac, Windows, Chrome, and Linux based devices, as well as Android, iPhone, and tablet devices). As a Desk-Side Service tech I resolve IT support tasks that require onsite help including; servicing Kiosk's, Reimaging, Hardware Installs and replacements (RAM, GPU, HD, etc.), Unlock Requests, white-glove VP+ support, VP+ non-standard, workstation setups, KVM setup, printer troubleshooting. My tasks as an Infrastructure Field Service tech include; patch panel work, AP testing, and assistance managing telecommunications wiring between an MDF and workstation devices.

San Jose, California, United States

Successfully translating subject matter into concrete designs ranging from commissioned illustrations/paintings to photography, banners, logos, and promotional material. Create designs, concepts, and sample layouts for clients. Preparation of illustrations or rough sketches of material. Review of final layouts and suggest improvements as needed. Illustrator on children's books. Photographer/documentarian for the Ashworth/Remillard housemuseum and historical site.

Sunnyvale, California

Ensure customer orders are processed in an efficient and timely manner. Contract review for completeness and accuracy. Close Interdepartmental communication with Deals Desk, Sales Ops, Sales Reps, and other necessary parties to ensure order detail and documentation is updated and entered in the system appropriately. Track deals through paperwork revisions and delivery of products. Accurately enter deal information into SFDC & D365 for invoicing, commissions and forecasting purposes. Additional Order Management projects, as needed.

Logan Utah

Collaboration with internal and external partners to develop energy management goals that best fit the client’s needs. Examine best energy-saving practices using data analysis for clients enrolled through EnergyStar. Evaluate and track the progress of program recommendations and provide recommendations for cost-effective solutions to their energy goals and needs. Educate and inform clients on relevant local/state regulatory and legislative agency requirements.

Logan Utah

Facilitated in/outbound communication between Chem-Dry franchise owner's and high-end retailers such as Louis Vuitton, Tiffany & Co, GolfTEC, and Kendra Scott national accounts. Performed a variety of tasks such as; scheduling appointments for franchise owners, communicating services to clients, providing accurate information of services, as well as internal training and documentation.~ Managed corporate accounts ~ Addressed client and franchise issues promptly ~ Trained/supervised new employees and cross-trained to back-up other groups as needed ~ Answered calls and emails from corporate clients and franchisees concerning payment issues and failures~Created and monitored work orders in Gateway Jobs Portal ERP/CRM~ Provided resolution and assistance in problem solving for Harris Research

San Jose, Ca

Provided decisive technical support to patients, families and medical professionals in the use of the LifeVest wearable defibrillator device via phone and email contact. ~ Patient/medical support via phone including analysis and resolution of product and system problems. ~ Identify Emergency Response situations to ensure patient safety is being effectively monitored and protected. ~ Timely response to escalated issues requiring external communication, documentation, make change requests/change orders, sales orders, call reports and any other required documentation in applicable systems.~ Work closely with other departments to arrange patient visits with Zoll representatives as needed to resolve issues. Dispatch representatives to patient sites to resolve patient issues and ensure patient safety. Identify and execute the most cost effective approach to deploy in resolution of patient issues/concerns.

San Francisco Bay Area

Handled customer inquiries, complaints, and support requests. Calmed angry callers, repaired trust, located resources for problem resolution. Daily interaction with various internal departments.~ First line customer care assistance for software registration and installation support, high volume technical support through e-mail, SalesForce.com, and over the telephone assistance.~ Support coordinator for trial success project, providing free technical support assistance throughout 30-day trial period.~ Maintain a high level interaction with Support/R&D/QA and Doc teams.~ Coordinated distribution of global Maintenance releases~ Executed daily survey’s for the Application Development Tools customers

San Jose, Ca

Processed high volume batch distribution for maintenance customers, resolved contract discrepancies and updated/edited maintenance assets per policy.~ Compiled, and edited customer support contact information into SAP database import for software high volume batch distribution of software updates, and new releases worldwide.~ Processed manual support one-off contracts for new asset customers, and coterminous one-off contracts for existing customers into SAP CRM. ~ Responded to a high volume of incoming inquiries by customers and internal channels regarding support and maintenance assets via telephone and e-mail queue

San Francisco Bay Area

Handled high volume of incoming client inquiries, resolving problems and correcting policy errors. Provided quotes and executed online policy changes for support and maintenance contract clients. ~ Daily interaction with support engineers to assist with various incoming problematic customer issues.~ Provided first level support resolution by either phone or email correspondence making sure all customer cases were closed in a satisfactory and timely manner.~ Entered all customer support contracts into Clarify CRM database.~ Maintained departments Excel spreadsheets to track sales orders placed for support.Processor of license transfers into the Sanctuary database per EULA guidelines.

Computer Foundations – Comp Tia A+ Certification Prep, Computer And Information Sciences And Support Services

Graphic Design

Microsoft (MOS IC3), Assistive Technology (UCAT) certificated

Associate Of Arts - Aa, General Studies

Emergancy Safety Dispatcher

POST-certified Public Safety Dispatcher Course (POST Plan IV)