Hire, train, coach and develop the front of the house staff through ongoing feedback and the establishment of performance expectations. Manage daily operations including staffing, revenue opportunities, organization and cleanliness. Provide exceptional guest service setting the standard for all employees. Create sales analysis reports for review with the management team. Staff training in steps of service, wine and liquor. Administer and curate a Latin focused wine list. Engage with guests for private events creating menus and wine pairings. Unfortunately with COVID restrictions and construction on Queen we had to shut down the restaurant permanently.

Oversee restaurant for opening and closing duties. Create sales analysis reports for review with the management team. Staff training in steps of service, wine and liquor. Recruiting, interviewingand onboarding new FOH hires. In charge of developing and maintaining our wine program.Create wine pairings for tasting menus and private events.

A nationally recognized institution founded in 1908, St. Elmo’s is one of the largest independent restaurants in the US with annual sales of 20M USD. Has one of the largest wine cellars in the Midwest and was acknowledged in the annual sales meeting with the highest sales in two categories.

Provide steps of service, Aloha POS and wine education training for new service hires for a luxurious fine dining seafood restaurant with annual sales of 7M USD. Team lead on banquet events and wine diners. Consistent high sales in wine and received accolades for wine sales contests.

Hiring and staff development; Aloha POS; guest relations and cultivation; menu development; purchasing; inventory; cost analysis and control; branding and print collateral; successful start-up of a new cafe.

Responsible for daily restaurant operations for a fine dining, farm to table concept with annual sales $1M USD. Accountable for hiring and staff training; purchasing; wine and liquor program; Aloha POS; inventory; marketing; menu development; guest cultivation.