Projects include:-Data Center Optimization Project-HANA Infrastructure Project-HANA N+1 Test Environments Project-Data Center Optimization Phase 2 Project (Enterprise Failover/Failback Initiatives)-ServiceNow Helsinki Upgrade Project-ServiceNow Portal Project-VoIP Upgrade Project-Verint Project (contact center)Infrastructure PM on development projects including:-BI HANA Project-ECC HANA Project-SAP CRM Upgrade Project-Sitecore Ecolab.com Project

New Promotions Management Program managing technical project work with:-Building a new Promotions DB2 Mainframe ODS-Building Legacy Integrations-Transitioning to the new solution integrations -Rebuilding downstream application integrations -Building and integrating API Services

Supported the PMO for the IT Solutiin Delivery organization with a variety of projects during a time of transition to oursource IT Infrastructure. Heavy use of PPM applications, Project Server, Cargill Solution Delivery methodology, and Agile development. 10 Projects included:-Tablet/Windows 8 Standup Project-Mobile Apps Management Project-BI Report and Dashboard Projects-Deployment of infrastructure upgrades to North America locations-PPM Application Enhancement Project-Salesforce Analysis Project

OptumHealth Behavioral Solutions Client Delivery Team handling implementation of new businessObjectives: - Specialty Remediation Project for a state's Behavioral Health Service Program. - Development of site and migration of document libraries to a new SharePoint site - Support onboarding of new BH clients, expansion of Public Sector medicaid business, and de-implementation of terminating contracts

Support the Corporate PMO with multiple projects to handle amazing growth with its restaurant chain. Projects include software development, web development, system assessments, vendor selection processes, infrastructure, and more.Involved in planning and creating PMO processes, templates, and roadmaps to mature a young office driving change in IT and business in parallel.Projects included:-Service Desk (ITSM) Vendor/Application Selection Project-Service Desk (ITSM) Implementation Project (Service-Now - Incident, Problem, Knowledge, Request/Service Catalog, HR Module)-ITSM Platform Project (Service-Now - Change, PPM, integrations)-Microsoft System Center (SCOM, SCCM, DPM, Orchestrator) -Store Wireless Network Vendor Selection Project (RFP)-Network Strategy Project (store network)-Guest Comments Management Project-Data Center Move Project-Active Directory/Office 365/SharePoint Project-Disaster Recovery Site Assessment Project-Multiple smaller projects

Roles:-Business Analyst for UHC Customer Service and Knowledge Management applications..-Project Manager for UHC Knowledge Management - Reporting and Deployment/Pilot ProjectsObjectives included: -Analyzed, planned, and conducted Project Plans, Business Operations, Support Applications, and created Business Requirement Documentation for service operations.-Created Detailed Design Documentation for a reporting application.-Created Training Material and led training classes.-Facilitated application deployment and maintenance.-Communications between stakeholders, SME's, Training and Scheduling, development/technical teams, and end users.-Managed UAT-Acted as the SME for the enterprise Knowledge Management Application.-and more.

During this short contract, I was tasked with assisting in control of IBM programs at Express Scripts including onboarding/offboarding, software access, risk and issue management, reporting and tracking, training forms, and creation/control master lists to cover 30+ projects and 300+ consultants globally.

OTSI is a Global Software Services and Solutions Provider. OTSI delivers a full range of IT services that include Project Based Services, Systems Integration, Application Development, Business Process Outsourcing, Consulting, and Staff Augmentation. With a background serving the Fortune 1000 and SMB, OTSI's key partners include Microsoft, SAP, and Business Objects. As the person responsible for all MN Branch's operations, I managed accounts, SOW project delivery, and recruiting/sales staff to support this new office for the company.

Initiated contact with cold prospects to identify qualified prospects to promote the benefits of Epicor's software for the specific company's needs based on requirement fit, purchasing information, as well as budget.Epicor Software is one of the leading ERP Software Providers worldwide.

The Project Coordinator role at Top Temporary included many facets to the staffing world. Recruiting, Screening, Interviewing, and Placing candidates were accompanied by inside/outside sales and account management of existing clientele.