Bryce Page Email & Phone Number

Houston, Texas, United States

Houston, Texas, United States

• Manage incident/request queue by leveraging IT support, enhancing operational functionality effectively
• Accelerate growth of support team members by building out a knowledge base utilizing ServiceNow and SharePoint, producing new standards of excellence in the quality and speed of support.
• Guide migration to Entra AD by managing an agency-wide refresh project, enabling new lines of support to improve user experience.
• Pioneer new lanes of support by becoming a subject matter expert of the Intune mobile device management platform, empowering other teams within the department to introduce new tools and improve infrastructure with.
• Design workflows and processes to launch the Epic electronic health record by collaborating with stakeholders within the organization, expediting onboarding of new hires while meeting best practice standards for the.
• Develop programs and scripts to automate various support processes, resulting in substantial time savings and better resource allocation for technical support staff.

Houston, TX

Houston, Texas, United States

• Drove onboarding project for a remote call center by joining new endpoints to the organization's Azure AD and creating new user profiles, following best practices to develop workflows to maximize efficiency.
• Handled quality assurance checks on client systems by making detailed checks, ensuring a near-zero rate of performing client complaints on delivered products.
• Managed a call and chat queue to support newly onboarded employees by simplifying initial system setup, achieving an exceptional rate of case closures.

Baton Rouge

• Manage incident/request queue by leveraging IT support, enhancing operational functionality effectively
• Accelerate growth of support team members by building out a knowledge base utilizing ServiceNow and SharePoint, producing new standards of excellence in the quality and speed of support.
• Guide migration to Entra AD by managing an agency-wide refresh project, enabling new lines of support to improve user experience.
• Pioneer new lanes of support by becoming a subject matter expert of the Intune mobile device management platform, empowering other teams within the department to introduce new tools and improve infrastructure with.
• Design workflows and processes to launch the Epic electronic health record by collaborating with stakeholders within the organization, expediting onboarding of new hires while meeting best practice standards for the.
• Develop programs and scripts to automate various support processes, resulting in substantial time savings and better resource allocation for technical support staff.

Hammond, LA

• Supervised the call & ticket queue, ensuring customer waits were quick & consistent, escalating to appropriate parties, when necessary, in an efficient manner and with thorough documentation in the Salesforce ticketing.
• Configured hardware and software for customers via remote support technologies and networking monitoring tools, ensuring customers have the best possible environment to guarantee successful operations.
• Managed Oracle SQL databases for users, aided in correcting records relating to sales and inventory.
• Led a team in the implementation of chat-based support, writing training documents and developing SOPs & best practices for the platform, leading to a 15% reduction in wait times for support.

Hammond, LA

Configure hardware and software for customers via remote support technologies (phone, email and text communications). Provided support for end user challenges while documenting steps taken. Manage Oracle SQL databases for users.

Baton Rouge, Louisiana Area

• Anticipated store and customer needs by constantly evaluating environmental cues, creating the best possible experience for all present.
• Coordinated and trained direct reports by reinforcing successful performances & coaching through growth opportunities, facilitating high morale and work performance.
• Enforce operational policies and procedures including cash handling and safety to ensure the safety of direct reports on duty.

Baton Rouge, Louisiana

+ Accept payments, and make change or write charge slips as necessary. + Grill, cook, and fry foods such as french fries, eggs, and pancakes. + Clean food preparation equipment, work areas, and counters or tables. + Grill and garnish hamburgers or other meats such as steaks and chops. + Restock kitchen supplies, rotate food, and stamp the time and date on.

Baton Rouge, Louisiana

Write advertising copy for use by publication, broadcast or internet media to promote the sale of goods and services. Consult with sales, media and marketing representatives to obtain information on product or service and discuss style and length of advertising copy. Edit, standardize, or make changes to material prepared by other writers or establishment.

+ Write test or inspection reports describing results, recommendations, or needed repairs. + Inspect, test, or measure websites and games for conformance to specifications. + Notify supervisors and other personnel of software problems, and assist in identifying these problems. + Analyze test data, making computations as necessary, to determine test results.

Bachelor Of Arts (B.A.), English Culture Rhetoric And Writing

Graduated with Bachelor's in English, concentration in Writing and Culture, class of 2015.

High School Diploma

Activities and Societies: Junior Latin Club