Bryce Shi Email & Phone Number

Canberra, Australian Capital Territory, Australia

Canberra, Australian Capital Territory, Australia

Canberra, Australia

I worked within the Australian Public Service as a Change, Transition & Production Support Coordinator for a major project to provide, deliver and maintain a solution; while ensuring that the required technology developed/chosen was fit for purpose and deployed correctly with acceptance by stakeholders.My role included: Provided production support by:• Working with our project delivery team and respective Business As Usual (BAU) teams• Provide on-call support after hours… Show more I worked within the Australian Public Service as a Change, Transition & Production Support Coordinator for a major project to provide, deliver and maintain a solution; while ensuring that the required technology developed/chosen was fit for purpose and deployed correctly with acceptance by stakeholders.My role included: Provided production support by:• Working with our project delivery team and respective Business As Usual (BAU) teams• Provide on-call support after hours where required• Triage incidents and follow up on customer enquiries• Quality checking on issues raised and resolution statuses• Providing statistics and analysis on incident trendsHelped engage with BAU teams to:• Provide support to the BAU teams and creating/maintaining a documentation repository• Transitioning over the support arrangements and equipment from project to BAU• Engaging with stakeholders to ensure awareness of transition arrangementsThe last work package which I helped deliver in August 2018 was:• Upgrading critical front line equipment to new hardware and Windows 10- I created Standard Operating Procedures (SOPs) for staff to use- I researched and worked with suppliers to trial equipment, durability and compatibility (Dell and 3M)- I created supporting documentation and managed record keeping for the work package- I engaged with stakeholders to develop a solution that is tailored to individual site needs- I worked with stakeholders to organise and perform Business Acceptance Testing (BAT) of the chosen solution - I performed field deployment, installation and Post Verification Testing (PVT) of the solution, travelling to nine (9) international airports back-to-back- I provided updates on a daily basis to executives on progress- The feedback which was provided from staff was positive with professionalism a standout point Show less

Canberra, Australia

Vision-Box was the successful supplier of the hardware solution and I was contracted out to the Australian Government; helping to deliver services, knowledge and solutions for the Automated Border Processing roll-out at Australian international airports. My role included the following:• Providing remote technical support and troubleshooting• Infrastructure installation and on-site maintenance• Client support, liaison and engagement• Process and procedural improvement… Show more Vision-Box was the successful supplier of the hardware solution and I was contracted out to the Australian Government; helping to deliver services, knowledge and solutions for the Automated Border Processing roll-out at Australian international airports. My role included the following:• Providing remote technical support and troubleshooting• Infrastructure installation and on-site maintenance• Client support, liaison and engagement• Process and procedural improvement and documentation• Supporting interstate deployment teams• Supervision and support of interstate team members• Configuring specialised hardware and software• Configuring Microsoft Windows 8 and 8.1 Show less

Canberra, Australia

I worked in a highly blended and skilled project team to deliver solutions as part of major capital funding arrangements from the Australian Government. Our team successfully delivered solutions within a reduced time frame and on budget from what was originally planned.Here I was able to learn valuable skills while working with various staff, contractors and suppliers to:• Develop and update requirements documentation• Develop technical solutions for future iterations and… Show more I worked in a highly blended and skilled project team to deliver solutions as part of major capital funding arrangements from the Australian Government. Our team successfully delivered solutions within a reduced time frame and on budget from what was originally planned.Here I was able to learn valuable skills while working with various staff, contractors and suppliers to:• Develop and update requirements documentation• Develop technical solutions for future iterations and improvements, including trial plans.• Provide statistical analysis for executives• Provide technical data and guidance to help the supplier better support the current solution.• Monitor the solution performance on a daily basis and work with end users and the suppliers• Perform investigations as required for system and staff integrityI was also allowed to act two levels above my grade to:• Manage incidents reported from stakeholders, provide troubleshooting and develop solutions to perceived problems• Prepare weekly incident reports• Update and review documentation to assist with the transition from project to a Business As Usual (BAU) state• Train, supervise and support new staff members• Provision applications access for staff members• Perform onsite monitoring interstate and reporting of build works on a daily basis to executives Show less

Canberra, Australia

I was on boarded as an ICT graduate as part of an Australian Public Service department's yearly graduate intake. Here I given opportunities to work in both the corporate secure networks area and within a major project delivery area.Over the graduate program, I performed the following tasks:• Configured Blue Coat, Checkpoint and Cisco devices• Generated web certificates• Managed incidents and changes for proxies and web services• Performed asset audits• Performed… Show more I was on boarded as an ICT graduate as part of an Australian Public Service department's yearly graduate intake. Here I given opportunities to work in both the corporate secure networks area and within a major project delivery area.Over the graduate program, I performed the following tasks:• Configured Blue Coat, Checkpoint and Cisco devices• Generated web certificates• Managed incidents and changes for proxies and web services• Performed asset audits• Performed hardware data sanitisation and destruction• Made custom length ethernet cables• Updated and created reference documents• Performed a project support role• Provided incident management and triaging for the project• Provided data for executives• Updated reference documents• Worked with the project delivery manager on a daily basis Show less

Adelaide, Australia

• ContractorI worked for Westpac, while still studying my undergraduate degree, in their internal IT support call centre. This was located at the Adelaide BankSA head office which provided internal first level and second level IT support for their 30,000+ employees as part of the Westpac and St George group.Here as part of my role I:• Diagnosed technical problems and faults• Provided general advice and information related to Westpac• Performed fault logging and… Show more • ContractorI worked for Westpac, while still studying my undergraduate degree, in their internal IT support call centre. This was located at the Adelaide BankSA head office which provided internal first level and second level IT support for their 30,000+ employees as part of the Westpac and St George group.Here as part of my role I:• Diagnosed technical problems and faults• Provided general advice and information related to Westpac• Performed fault logging and reporting to their strict standards• Displayed accountability• Provided resolutions to internal employee (customer) enquiries• Gave excellent customer service where possible• Managed customer escalations• Managed large volumes of calls and complex queries• Maintained KPIs for first call resolution, average handle time and after call work• Became a SME for the MyComms rollout (Microsoft Office suite upgrade)• December 2014, highest customer satisfaction results Show less

Adelaide, Australia

• Full time memberThe Robotic System Development Association (RSDA) was a university group started to allow students who had an interest in robotics and automation to join and collaborate. This university group was in its infancy when I joined but recently grew and developed into what is now known as the Adelaide University Robotics Club with its own dedicated workshop and 3D printing space.My responsibilities as part of the general committee were:• Coordinating with… Show more • Full time memberThe Robotic System Development Association (RSDA) was a university group started to allow students who had an interest in robotics and automation to join and collaborate. This university group was in its infancy when I joined but recently grew and developed into what is now known as the Adelaide University Robotics Club with its own dedicated workshop and 3D printing space.My responsibilities as part of the general committee were:• Coordinating with internal competition groups who were part of the RSDA • Providing the committee with progress updates• Responsible for proactively seeking, researching and proposing new competitions available for members to enter• Helping with any general business• Attending and supporting regular committee meetings• Proactively working to represent Adelaide University in the 2013 NIARC competition as a team member Show less

Adelaide, Australia

• Full time placementI was required by my university degree to find a 12-week work experience placement as part of their industry experience criteria. Bendigo and Adelaide Bank, in their Adelaide office, accepted me into their organisation where I learnt about financial services and the corporate sector. Here I was then placed into their Networks, Collaboration and Security team which allowed me to:• Work in fast paced, evolving financial industry• Learn about… Show more • Full time placementI was required by my university degree to find a 12-week work experience placement as part of their industry experience criteria. Bendigo and Adelaide Bank, in their Adelaide office, accepted me into their organisation where I learnt about financial services and the corporate sector. Here I was then placed into their Networks, Collaboration and Security team which allowed me to:• Work in fast paced, evolving financial industry• Learn about corporate infrastructure and network design• Gain first hand knowledge from experienced network engineers• Understand how to manage a corporate network• Configure routers and switches in a sandpit environment• Become a qualified Cisco Certified Network Associate (CCNA) Show less

Bachelor Of Engineering (Beng), Telecommunications Engineering

Activities and Societies: RSDA Club Member, EEESAU Club Member, GAMES Club Member, IEEE

High School