Bryce Short (He/Him) Email & Phone Number

Westminster, Co, Us

Project Manager, Professional Services – Manage multiple e-Builder implementation projects (including budget, risks, and timelines) with external clients simultaneously. Hold regular conversations with and provide appropriate media presentations to external clients from C-level to project managers. Manage client expectations and communications. Oversee Business Analysts across multiple time zones, prioritizing tasks for them to maintain timely metric driven completions. Collaborate with team members to reach mutually agreed upon timeliness and encourage teamwork to produce quality products. Deliver consistent revenue and utilization metrics for all projects assigned to me. Past chair of the Trimble LGBTQ+ ERN. Also, a member of the Trimble DNA ERN.

Weston, Fl, Us

Toronto, Ontario, Ca

Member of PMO.- Awarded Business Impact Award - Team - for FY18. Deliver projects on time, under budget, with minimal scope changes. Maintain and track budgets for all appropriate projects.- Primary responsibility for overall project management and implementation of a hybrid cloud/bare metal product (On Demand), plus all sustainment activities. Included managing timelines, milestones & deliverables for development cycles. Coordinated sales and customer experience training. Established and tested internal escalation procedures. Additionally, managed relationship with two vendors (OnApp (the application), and FullFatThings (portal design) - Managing new Software Defined WAN (SD-WAN) product development project using Quote to Cash developed by CloudSense with Salesforce.- Completed multiple integration/migration projects due to merger of Peer1 and Cogeco Data Services with budgets exceeding $1M under or at budget and on time (or early), including:- ADP payroll migration and Workday integration (time tracking, performance management, benefits, payroll and compensation). Migrated from Oracle platform to Workday HCM.- Exchange migration and file server consolidation.- New corporate website.- Migration of 5 systems to one customer ticketing system migration (Cherwell). Worked with and managed the relationship with Avante (Cherwell developer) including tracking open bugs, tickets, developing each phase’s SOW for vendor. - New phone/video projects including migrating all employees to unified phone system.- Migration/merge of two Salesforce instances and cleanup.- Create business cases when necessary and work with finance to secure funding.- Participate in agile scrum prioritization meetings with development and product management teams. Intermediate user of Jira and Confluence.- Manage external vendor and partner relations.

Coconut Creek, Fl, Us

- Managed multiple accounts (medium to very large companies, national and international) from project beginning through translated site delivery into maintenance, using the standard project management workflow (initiation, planning, execution, implementation and closure).- Managed each client relationship during and post launch.- Managed all aspects of each project including managing internal resources in multiple departments, resolving conflicts, risks and mitigation, and managing client expectations and client communications.- Owned the scope, budget/costs, and schedule for each project.- Worked on projects with internal development team on improving client and internal reporting. Audited complex vendor invoicing. - Also acted as Operations manager, where I owned the relationships with all vendors for scheduled maintenance, upgrades and moves to new location and other assorted duties.

Austin, Texas, Us

- Responsible for day-to-day operations of the Fort Lauderdale site. Handle customer escalations, facilities issues, hurricane preparedness, increasing morale, and on-site support as Human Resources.- Managed and consolidated vendor relationships and contracts to minimize site expenses.- Manage diverse group of employees including: IT, Telecommunications, Mailroom and Receptionist. - Custodian of Records with duties including: responding to subpoenas and search warrants, DMCA facilitation (copyright/trademark infringement) and contract/records handling. - Subject matter expert on legacy brands as we migrated and consolidated legacy and partner customers to Hostway platform. - Liaison between development and QA groups with outside partners and upper management. Participated in Agile/Scrum process as project manager and advisor. - Assisted development groups with prioritizing projects and establishing timelines for delivery. Proficient in Jira bug reporting system, familiar with TEAM software used for project management.- Selected as Employee of the Month in April 2008.

- Reporting to the CFO, performed internal audits of business and financial processes, documented processes in diverse groups in the company, as well as driving special projects. - Assisted HR with severance package delivery in California.- Oversaw the development and refinement of the company’s Online Marketing Services offerings – Pay per Click (PPC) (Google Adwords, Yahoo Online Marketing) and Search Engine Optimization (SEO) increasing revenues and profits by more than 15%.- Managed commission programs, affiliate programs and related internal processes - reduced fraud by over 50%.- Directed consolidation of Online Marketing Services function from California office to Fort Lauderdale headquarters streamlining procedures and reducing costs by over 20%.- Worked with development groups to streamline their software development practices/procedures, shorten delivery times.- Initiated Sarbanes-Oxley documentation for accounting processes.- Led software conversion for professional services group workflow tracking, increasing productivity by over 50%.

- Managed a high performance team.- Analyze data, determine trends and recommend actions to improve services and products. - Reduced churn from 4+% to approximately 2.2%.- Increased customer retention and loyalty.- Improved customer care.

Responsible for technical support and customer service groups in Fort Lauderdale, FL and El Segundo, CA offices after company merger (Affinity and CyberGate). - Ensured quality customer care for all Affinity shared hosting brands. - Responsible for hiring, scheduling and training of both call centers. - Consolidated call centers into one location for efficiency and cost savings. - Acted as Custodian of Records for company - responding to subpoenas, search warrants and depositions.- Affinity Employee of the Year – 2002.

24X7X365 Operations. Responsible for 20 hourly and salaried employees administering over 200 Linux, UNIX and NT web servers, mail servers, and web security. - Decreased turn-around time on customer issues to less than 24 hours.- Facilitated new in-house career path training program for Technical Support employees.- Responsible for departmental budget preparation and maintenance, as well as capacity planning.- Liaised with internal Support Services groups (Technical Support, Customer Service and Sales).- Used Crystal Reports to analyze and track response time and other critical metrics.

Responsible for ensuring quality technical support for CyberGate Internet access customers and ValueWeb web-hosting customers.- Participated in hiring of technical support team, including managers, supervisors and representatives.- Oversaw the scheduling and training of over 70 employees in the Technical Support department in a 100+ seat Call Center.- Converted a 7-day, limited hour’s department into a 24x7x365 support center.- Increased coverage from predominantly phone support to a mixed center supporting all customers through phone, email, online chat and online FAQs. - Monitored Symposium on Nortel Switch and used Crystal Reports to analyze statistics

- Hands-on manager responsible for information technology (IT) for $250M avionics manufacturer.- Implemented new HelpDesk.- Increased customer satisfaction.- Decrease problem resolution time.- Taught Increasing Human Effectiveness course and Total Quality II program.- Member of Reward and Recognition Team for improvement of employee relations at three Commercial Avionics Systems sites.

Arlington, Virginia, Us

Columbia, Mo, Us

Bachelor Of Science, Chemistry, Math

Master Of Science, Computer Science