Bryce Short (He/Him) Email & Phone Number

Westminster, CO, US

Project Manager, Professional Services – Manage multiple e-Builder implementation projects (including budget, risks, and timelines) with external clients simultaneously. Hold regular conversations with and provide appropriate media presentations to external clients from C-level to project managers. Manage client expectations and communications. Oversee.

Weston, FL, US

Toronto, Ontario, CA

Member of PMO.- Awarded Business Impact Award - Team - for FY18. Deliver projects on time, under budget, with minimal scope changes. Maintain and track budgets for all appropriate projects.- Primary responsibility for overall project management and implementation of a hybrid cloud/bare metal product (On Demand), plus all sustainment activities. Included.

Coconut Creek, FL, US

- Managed multiple accounts (medium to very large companies, national and international) from project beginning through translated site delivery into maintenance, using the standard project management workflow (initiation, planning, execution, implementation and closure).- Managed each client relationship during and post launch.- Managed all aspects of.

Austin, Texas, US

- Responsible for day-to-day operations of the Fort Lauderdale site. Handle customer escalations, facilities issues, hurricane preparedness, increasing morale, and on-site support as Human Resources.- Managed and consolidated vendor relationships and contracts to minimize site expenses.- Manage diverse group of employees including: IT, Telecommunications.

- Reporting to the CFO, performed internal audits of business and financial processes, documented processes in diverse groups in the company, as well as driving special projects. - Assisted HR with severance package delivery in California.- Oversaw the development and refinement of the company’s Online Marketing Services offerings – Pay per Click (PPC).

- Managed a high performance team.- Analyze data, determine trends and recommend actions to improve services and products. - Reduced churn from 4+% to approximately 2.2%.- Increased customer retention and loyalty.- Improved customer care.

Responsible for technical support and customer service groups in Fort Lauderdale, FL and El Segundo, CA offices after company merger (Affinity and CyberGate). - Ensured quality customer care for all Affinity shared hosting brands. - Responsible for hiring, scheduling and training of both call centers. - Consolidated call centers into one location for.

24X7X365 Operations. Responsible for 20 hourly and salaried employees administering over 200 Linux, UNIX and NT web servers, mail servers, and web security. - Decreased turn-around time on customer issues to less than 24 hours.- Facilitated new in-house career path training program for Technical Support employees.- Responsible for departmental budget.

Responsible for ensuring quality technical support for CyberGate Internet access customers and ValueWeb web-hosting customers.- Participated in hiring of technical support team, including managers, supervisors and representatives.- Oversaw the scheduling and training of over 70 employees in the Technical Support department in a 100+ seat Call Center..

- Hands-on manager responsible for information technology (IT) for $250M avionics manufacturer.- Implemented new HelpDesk.- Increased customer satisfaction.- Decrease problem resolution time.- Taught Increasing Human Effectiveness course and Total Quality II program.- Member of Reward and Recognition Team for improvement of employee relations at three.

Arlington, Virginia, US

Columbia, MO, US

Bachelor Of Science, Chemistry, Math

Master Of Science, Computer Science