Bryce Smeby Email & Phone Number

Fargo, North Dakota Area

Provide Technical Support, Maintain, Test and Upgrade the Public Safety Software in the Red River Regional Dispatch Area to include the FM Area and Surrounding Counties. Assist local IT groups to those agencies as well as other more direct stakeholders to identify weaknesses and assist to provide solutions that will help improve the efficiency and effectiveness of each of the individual Public Safety teams as well as trying to help each of them work on common ground to improve collaboration and communication between each of the agencies. Manage projects and help to drive initiatives for improvements in the building and maintaining of the software vendor's Public Safety Software Products in the areas of Dispatch, Corrections, Civil, Police, Sheriff, Fire, EMS, and all interfaces within and out to other systems.

Fargo, North Dakota Area

Provide Technical Support, Maintain, Test and Upgrade the Public Safety Software in the Red River Regional Dispatch Area to include the FM Area and Surrounding Counties. Assist local IT groups to those agencies as well as other more direct stakeholders to identify weaknesses and assist to provide solutions that will help improve the efficiency and effectiveness of each of the individual Public Safety teams as well as trying to help each of them work on common ground to improve collaboration and communication between each of the agencies.

Fargo, North Dakota

Analyzing Critical Support cases for Microsoft requiring 24x7 support and transitioning those cases from other global support teams to the best possible US based resource in an effort to give the customer the best possible coverage and experience.Analyzing Microsoft SharePoint Support processes across multiple teams that are directly related to support to identify processes that are effective and efficient, as well as identifying challenges and gaps in current processes that could be improved.Creating and Updating process documentation in relation to the SharePoint Experience Lead Position.

Fargo, Nd

Supporting Microsoft customers on the installation, maintenance, and upgrade of Microsoft SharePoint 2010 and 2013, along with all supported integrations with SharePoint using on-premis configurations.

Monticello, Mn And Kindred, Nd

Independent Contracting to assist with Jobs in the areas of Information Technology and Information Systems. I have experience from the ground up in analyzing, planning, designing, and building IT infrastructure as well as well as analyzing, planning, designing, documenting, and managing development and testing by release in Information Systems. I have a general working knowledge of the latest Microsoft offerings and movements in both areas, IT and IS.

* Managing software development, software support, and IT services product lines* Help to produce and realize a timeline for product development and releases* Management of projects to help guide software development and IT project timelines* Working with executive management to validate product alignment, help to guide goals, and gather expectations* Create an IT budget, rebuild the internal IT infrastructure, and manage IT services and products* Help create a plan to build or purchase and integrate a system to better integrate internal users as well as improve customer communication

* Managing networking and security* Managing IT contracts with vendors * Supporting internal IT needs as well as any specially contracted customer IT needs* All duties previously held as Network Engineer

* Providing internal support for networking, software, network security and server management for NLB clustered terminal services farms* Providing external contracting services and support for networking, third party software, server management, terminal services and network security* Providing website research for Silverlight, ASP.NET, SQL, and LINQ development technologies

* Level 2 support for business to business and business to government online procurement management services for corporate card and purchase card platforms* Small to medium project management duties, documented daily procedures and researched possible defects utilizing rational unified process use cases and black box testing scenarios* Liaison between system users, the technical support group, account coordinators, relationship management, software development, business analysts, project management, senior product management, and product training groups in order to maintaining system integrity, efficiency, and effectiveness while also providing support and updates to enhance the quality of our web based financial management software products* Product research, tested, and trained field system users as needed during support communications * Assisting in updates and critical issues that needed technical assistance beyond programming level extending to the business group

* Provided technical support for business to business and business to government online procurement management services for corporate card and purchase card platforms* Managed small to medium projects, documented support procedures, while recording and researching possible defects utilizing corporate trainings and black box testing scenarios* Served as a liaison between system users and level 2 support, trainers, account coordinators, relationship management, and sales* Provided documentation in the form of software system procedure manuals

West Fargo, North Dakota, United States

* In charge of opening the store or closing the store depending on the needs of the manager* Identifying needs, prepping food and containers that were needed for the day, and assisted as needed after delegation of duties* Putting together the scheduling for employees for the week * Getting change and dropping off the deposit along with identifying who would accompany the bank drop for security reasons* Assisted in the hiring and training of new employees* Performed conflict resolution for any food shortage situations or customer service challenges that occurred* Assisted customers with order taking, cooked food, grouped orders and routed drivers for efficiency for deliveries.

Bachelor Of Science (B.S.), Management Information Systems

Minor in Computer Science

Education record

Education record

Education record