Guest Experience Associate
CurrentAs Guest Experience Associate at State Farm Arena with the Atlanta Hawks, I anticipated guest needs and concerns and addressed accordingly and was proactive in recognizing ways to make a moment.I also tended to guest issues according to arena guidelines and code of conduct including writing incident reports in accordance with policy.Assisting in numerous events with over 15,000 guests in attendance like the Drake, Queen and Alicia Keys concerts and many Hawks games, I directed guests to seating sections as well as other attractions and amenities within State Farm Arena.