Bryce Stephenson Email & Phone Number

Fayetteville, North Carolina Metropolitan Area

Wilmington, North Carolina, United States

Leadership | Sales Success | Performance Management | Inspirational | StrategicAs a Sales Manager at Segra, I have the privilege of leading a high-performing team, fostering their growth, and driving our sales strategies to achieve exceptional results. With a focus on market expansion, cultivating key client relationships, and innovative approaches, I aim to consistently elevate our sales performance.Through my leadership, I have inspired and motivated my team to reach new heights of success. By providing guidance and support, I have empowered them to exceed targets and consistently deliver outstanding results. My performance management skills have allowed me to identify and address areas of improvement, ensuring continuous growth and development within the team.With a strategic mindset, I have implemented effective sales strategies that have propelled our company towards sustained growth. By leveraging my industry insight and staying ahead of market trends, I have successfully identified new opportunities and developed innovative approaches to drive sales and increase revenue.I am dedicated to the success of our team and the overall growth of our company. By combining my expertise in sales leadership and industry knowledge, I have consistently delivered exceptional results. I am committed to inspiring and motivating others to achieve their full potential, while driving our organization towards continued success.

Wilmington, North Carolina, United States

Presidents Circle Winner | Relentless | Organized | FocusedAs an Enterprise Account Manager at Spectrum Enterprise, I have successfully managed a portfolio of 400 accounts, consistently exceeding performance targets and driving business growth. With a relentless focus on customer satisfaction, which resulted in exceeding renewal targets as well as new revenue generation, I was recognized as a Presidents Circle Winner in 2023 for my exceptional performance.In my role, I am responsible for ensuring the renewal of existing business while actively seeking opportunities to generate additional revenue. By leveraging my expertise in Managed Services, Hosted Voice, and Fiber Internet Access, I have consistently delivered innovative solutions that meet the evolving needs of my clients.My approach to account management is characterized by an unwavering commitment to organization and focus. By meticulously analyzing customer requirements, I am able to tailor solutions that address their unique challenges and drive tangible results. This dedication to providing exceptional service has earned me a reputation as a trusted advisor and a go-to resource for my clients.Throughout my career, I have consistently demonstrated an inspirational tone, motivating both my team and clients to achieve their goals. By fostering strong relationships built on trust and open communication, I have been able to navigate complex business landscapes and deliver exceptional outcomes.

Monitored market and competitor activity and provided timely feedback to company leadership team and other management functions. Maintained communication with leaders to ensure they were aware of market conditions and client expectations.▪ Led as a collaborative, analytical, and creative leader with extensive experience in communicating strategy of Spectrum Stores to 19 stores, 3 Area Managers, 9 Store Managers, 21 Assistant Store Managers, and 140+ retail sales employees.▪ Worked with store leaders to develop better management skills – improving performance to exceed KPI metrics.▪ Ensured alignment to standards of sales behaviors, customer experience, and leadership acumen across 3 Metro Areas.▪ Drove the ideation of new and innovative approaches to store operations in Columbia, SC market. Turned staff performance around by improving leader buy-in and removing those that did not share the future vision of stores.▪ Provided management and direction to employees while facilitating communication with managers and team leads. Laid the groundwork to improve employee and management productivity and performance by effectively implementing team building and cross-functional collaboration and support.▪ Spearheaded the development, communication, and implementation of growth strategies and processes.

Wilmington, North Carolina Area

Identified, evaluated, and verified market opportunities. Served as an effective and approachable Area Manager leader to motivate, mentor, and develop employees. Optimized new retail processes and systems to support store success.▪ Maintained consistent communication with the team. Motivated, mentored, and developed employees, contractors, and partners. Optimized processes and systems to support store success.▪ Offered vision for area with the ability to manage a territory of 5 stores, 3 Store Managers, 9 Assistant Store Managers, 3 Leads, and 80+ retail sales employees to achieve retail store success in Sales, Operations, and Customer Experience.▪ Awarded #1 Area Manager in Carolinas and Top 10 Nationally (2017, 2018, 2019, and 2020). Winner’s Circle 2014 & 2018.▪ Built a talented and motivated workforce. Led sales coaching to Store Managers and ASMs by conducting weekly observations, providing feedback on coaching interactions, and demonstrating effective practices.BUSINESS USE▪ Provided insight to Corporate HR, Training, and Sales Leaders to develop a 14-week training plan for a successful launch of Spectrum Mobile.▪ Led as the main point of contact to launch Spectrum's Mobile Product across 85 stores. Until then, the stores had only sold TV, Internet, and Home Phone. Traveled to corporate to review training materials developed by L&D. Was responsible for rolling strategy out to all 85 Store Leaders. As a result, Carolina’s area had a successful rollout (#1 Mobile Region).

Morrisville, Nc

• Manage team of 9 Sales Coaches across a 6 state territoryo Train Sales Coaches to ensure effective coaching practices are implemented and results are achievedo Expert in TWC Sales Process for all Sales Channels (E3, R Pro, Ground Game, S3, C3, & OSO)o Implement follow-up mentoring and coaching to develop skills over timeo Coach Sales Leaders to implement best practices in order to meet sales goals while ensuring customer satisfaction• Oversee TWC Huddle Teamo Tasked 4 individual teams with creating sales performance content specific to team topic (Call Center, Retail, Direct Sales, Coaching/Leadership Development) that assist the sales channel in achieving sales metricso Proactively seek input from Sales Channel Leaders to understand areas of opportunity and clarify material requests• Create, Plan, & Implement incentives to drive sales metrics across multiple sales channels nation wide

Raleigh-Durham, North Carolina Area

• Oversee development of 650+ Inbound Sales Agents (40-80 at any given time)o Communicate & reinforce productivity and customer satisfaction expectations (CSAT, AHT, AUX, Calls per Day)o Introduce & coach Sales Process to IBS new hires – increased Revenue per call by 57% & Core Product Yield by 75% o Coach standard call handling expectations (greeting, closing script)o Reinforce culture of TWC Sales team and ensure that new agents embrace said cultureo Drive performance growth utilizing coaching & incentive methods • Increased peer participation & content knowledge by presenting weekly educational material to Telesales Management• Mentored & developed 8 Sales Assistants into leadership role in TWC• Manage hiring process in collaboration with multiple cross functional teams• Collaborate with IBS Supervisors, Managers, & Directors to adapt training as necessary for each agent and new hire class

Morrisville, Nc

• Consistently achieved goals in Customer Service, Sales, QA, & Performance Standards• Top Agent in New Hire Training Class