Bryce Terrell Email & Phone Number

Chicago, Illinois, United States

I worked full-time as an IS Infrastructure Support Engineer at Rush Medical Center. My main job was helping repair or replace computer and printer equipment. Also, help troubleshoot day-to-day software/applications issues. • Team lead in charge of the removal, record keeping, and decommission of "all" old computer equipment; paper documents; memory chips, and CD media". • I often scheduled pickups from a Record Destruction Company. Some Hospital physical medical equipment, including Mobile Carts and Computers, were moved to temporary storage during "Capital Project" Agency construction or remodeling at the locations. • I also updated our Service-now, ticketing website with - computer status info - models, serial numbers, and locations where the equipment was moved to the ticket database for tracking purposes. • Most of my time was spent working as a regular IT support tech, helping employees with technical computer hardware or software issues and other everyday Desktop support issues. The IT Support employees" are the most intelligent and great to work with." The doctors, nurses, and staff are among the most talented and brightest patient-care professionals.

Greater Chicago Area

Job Title: "IT Business Liaison" at Rush Med Center - working as a contractor for Kelly Mitchell Agency. I assisted in implementing major IT deployment projects, provided high-level IT support, and managed equipment logistics projects. • Worked daily with IT Management, Hospital Directors, and staff. Additionally, I handled emergency tickets for all public-facing check-in areas, emergency call centers, and security. I was initially a contractor through Kelly Mitchell Agency before being hired for full-time projects. • Works daily with IT Management, Hospital Directors, and staff. Also, I handled emergency tickets for all public-facing check-in areas, emergency call centers, and security. Rush Medical Center - Hospital is one of the cleanest & organized - amazing "New state-of-the-art Life-Saving technology" Hospital organizations. The Doctors, Nurses & Staff are amongst the most talented Brightest, and most caring people - I ever had the honor of working for. (I was a Contractor through Kelly Mitchell Agency before getting hired full-time here).

Downtown Chicago

I worked as a temporary IT Deployment Technician, setting up New Laptops and supporting all the employees at Downtown Chicago locations before the final stage of a big move to another location.

Hoffman Estates

IT Support (Night shift): This was a major two-month project involving cleaning up hundreds of old Employee terminations from many of their various systems. My understanding of JDE Oracle, People software, and Systems Administration skills with Active Directory/SCCM/Report services allowed me to help clean up User Accounts from all their various systems and generate reports with results. • I was responsible for day-to-day IT support issues. Occasionally, I handled overseas calls by providing helpdesk assistance to Employees who had problems using the JDE inventory software. I also assisted with employee access issues, unlocking accounts, and provisioning their access to new job roles. • Responsible for onboarding new employees and granting them access to various job roles via Active-directory user accounts; JD Edwards Accounts payable Enterprise Inventory system; and PeopleSoft (HR resources). • The last responsibility required my assistance in an IT Security Audit to verify a few hundred employees were properly provisioned access based on their job roles.

Greater Chicago Area

• Windows 10 Deployment - Managed the significant upgrade and migration of hardware/software, including the replacement of all desktops and laptops.

Greater Chicago Area

Worked at most of the Northwestern Memorial Hospital locations. Domain Migration & upgrade of Merging external hospitals to Northwestern Memorial network, infrastructure and Windows 10 domain systems. • Deployed many new System Desktop/Laptop/Kiosks/VDI and applications; and confirming several security software. • Accomplished many goals early by completing projects in record time, with positive results - within a few Months. Northwestern Memorial Hospital is also one of the most cleanest & organized - amazing "New state-of-art Life-Saving technology" Hospital organizations - similar to Rush Medical Center. The Doctors, Nurses & Staff here too - are amongst the most talented Brightest patient caring.

Greater Chicago Area

(Government client job role) Assist with creation & distribution of RSA software Tokens and other Systems Admin Task. Handled other sensitive task as an Elevated Systems Admin.

Chicago

I worked as an IT software support analyst, Assisting WEC Energy Group, including Peoples Gas, Northshore Gas, Mich Gas Utilities, Minnesota Energy Resources, and Wispark. Initially, • I spent around a month helping with the testing and implementing new Workforce Management software called Pragmacad for Integrys Group, a part of WEC Energy Group. • After that, I participated in the installation and troubleshooting of Pragmacad dispatcher and mobile software. This included a project to deploy Windows Operating systems, upgrade software, and install several hundred New Toughbooks and tablets for Peoples Gas vehicles and dispatchers. • Later on, I also worked as an independent contractor for a few days in August, September, and December to help with updating their Panasonic mobile Toughbooks.

Greater Chicago Area

As the IT Support Team Lead for this Atos/NSC Global project, I oversaw this contractor job, with the Deployment team replacing hundreds of laptops & desktops for K+S/Morton Salt employees. Completed all tasks before Morton Salt's significant move to a new location. Responsibilities & Accomplishments included:• I Lead the IT support team of five contractors responsible for addressing IT support issues for our client, K+S Group/Morton Salt, at their Chicago headquarters. Our duties involved assisting employees with daily IT software/hardware problems, tracking all tickets through the Atos ticket system, and ensuring service level agreements (SLAs) were met until closure.• Most requests were managed directly by the Morton Salt IT Management team and Atos management.Deployment team hardware/software assistance: I supported the deployment team with many laptops and desktops on the project, including installations of the MS Windows 10 operating system and Office 360. Occasionally, I was tasked with deploying the Windows 10 operating system to new laptops/desktops via SCCM. I also assisted with the setup and scheduled push of additional software applications through Active Directory Group Policy or SCCM.• This major project was completed by updating the tracking status of incoming shipments from the supplier, including hundreds of new laptops and desktops, which were later distributed to all Morton Salt locations after the latest builds. I managed the input and updated "nationwide" of most desktop/laptop inventory using the SAP CMDB database and Atos Inventory system to reflect the current status, locations, and employee assignments of these systems.• The final project involved upgrading RSA tokens for all laptop users. I created and deployed new RSA tokens & key rings for 100 non-cellphone employees and distributed software tokens for several hundred employee cell phones activated via an email link and the RSA Application on their devices.

Schaumburg, Il

• IT Deployment Specialist—part of a team of 5 employees, responsible for building laptops/desktops and pushing refresh or utilizing disk for new Windows 7 operating system images with MS Office to this large enterprise company with hundreds of employees. Also responsible for installing specialized software specific to the employees' needs, configuring their Outlook, etc.• Used SCCM to push many other applications to employee laptops/desktops. • Maintained, shipped, and retrieved - a few hundred loaner (temporary) laptops, to employees whose systems were down. Supported home-base users with connectivity issues, and installation of specialized software.• One of my primary responsibilities for the team was also retrieving and testing returns of old or current laptops/desktops. "Data backup management", and retrieving/archiving large amounts of data storage to several secured servers.

Deerfield, Il

The Majority of my responsibility was Assisting with a successful Major IT Security audit. Which included generating various reports via SQL & other systems access based on Job roles, System resources, and Permissions. The additional tasks included creating new user accounts utilizing Active Directory, managing user groups and resources via SCCM, and setting up new user and group mailboxes on Exchange Server 2012/Windows 2012 servers - email system. I Managed employee access to the Citrix XEN App (ICA) terminal internally - and through remote external VPN resources and Microsoft LYNC communicator (internal/external access) and linked them to exchange mailbox accounts.• Administrated employee access to SAP SE - CEP, CBP, and CIP systems. • I spent a great deal of time working with CF Industries Managers and directors to confirm that Sox Compliance procedures were followed to grant the proper job role permissions to specific job resources. I also queried various reports from SCCM and Landesk to Excel spreadsheet format (generated from SQL), setting up information for job roles/permissions, ownership, and level of access to specific job resources to be imported into Avantis systems.• Symantec Enterprise Vault management of email storage, quota, installation, and support; • Cisco VOIP phone and Cisco Call Manager and communicator version*** I was required to assist an independent security auditor for this company for precisely three months, and upon completion, the job was scheduled to end when the audit was complete. I was paid extremely well for this job. Finally, I had a chance to present all my IT skills for this significant responsibility. Mainly in accomplishing this primary task within the deadline. ** The Details of this successful audit are confidential **

East Chicago, Indiana

Assist ArcelorMittal Intl, "IT Manager, Director of IT Ops Mgmt," on an 18-month project by merging external employee User accounts into our domain infrastructure. I alone worked on this project following objectives from IT Lead Supervisors & Managers - which resulted in the successful move of 1000 employees- User accounts, and group profiles from several International & newly merged USA sites. I set up their New location (OU) and new User Accounts/groups and moved data storage - to our company. I also assisted with merging employee Outlook mailbox storage, including Mgmt's new Enterprise Vault email storage. I created weekly spreadsheet status reports, with data gathered from SCCM 2012 R2 and MAP Tool kit, using SQL data query tools and Power Shell. Also, I generated reports for User Account lockout, security, AD User accounts & groups, hardware, Organizational Unit (OU) status changes, etc.. Other task:• I often audited many of the company's Windows 2012 & 2008 Servers across domains. • Created a lot of new User accounts, managed group/server security resources – and used SCCM/Active Directory (GPO) to update/install User desktop applications. I enforced security settings on both servers and desktops, too. • Provided support for a significant Windows 2007 desktop deployment...• Setup Group membership access to Windows IIS web servers & other website resources. Occasionally helped with the user management and organization of webpage templates and link connections on our SharePoint 2012 Servers. • Most of the highest escalation email & practice/mock security breach tickets were handed to me for more info; monitor impact on overall email servers and systems; verify Hub Transport to block virus or spam attachments possibly; checked blocked inbound/outbound email addresses & reverse IP, through several external services; and escalate to Wipro Agency Exchange Security. • Helped provision employee access to Cisco VOIP phone, Cisco Call Manager, and communicator.

Chicago, Il

Oracle Identity Manager controlled user access privileges across this company's resources.• QA testing - I Documented and publicized the results of Oracle Identity Manager/Access Risk management from an End User perspective.• I assisted Bank of America employees using Oracle Identify Manager to get access privileges through SCCM resources in Active-directory Domains & Group services, Windows servers, Mainframe systems, and midrange servers. Due to my prior background with mainframe systems, I was the key person assisting with Mainframe access.• Utilize Active Directory extensively to get employees access to groups and memberships. • Used Red Hat (LINUX) across many servers frequently to monitor Share Drives for unauthorized user account access levels and security vulnerabilities and report Server performance problems or errors to the Server team.• Help banking employees, database programmers, and developers get the correct resources on IBM mainframe systems. • Supported IBM Mainframe access issues to resources. • The majority of my job was assisting with the onboarding process of new hires.• Worked with high-level security systems that can't be posted here too.

Westmont, Il

Major Windows 7 Desktop Deployment to over 90 Sites.• We were required to verify and confirm a test plan—hierarchy design setup to replicate the production environment for SMS component servers (One Server was set up at each location). Next, we started the capacity planning, and based on test results, we deployed SMS 2003 and pushed new Windows 7 images to desktops and other software onto the entire remote production environment. • It required us to set up dozens of Locations (Book stores acquired or merged with Follett) for a Microsoft SMS push of Windows 7 desktop and MS Office 2007 implementation from remote local servers to desktops. The project involved 1800+ remote HW installations across our clients' bookstores and employees. Follett-owned desktops are managed at most significant Universities throughout the USA.• Setup and configured Office 2007 & Outlook on workstations• Handled employee profile data moves, backups, and workstation data swaps. Sometimes, two user account profiles on the same desktop allow a few locations. User accounts to switch between profiles: Their Follett profile logon and the other account for their locations, separate User account franchise roles. • Provided technical and application support via the phone, utilizing Microsoft SMS remote launcher, Remote Assistance, and Remote Desktop Connect.• Provided high-level end-user support of Microsoft Windows 7 and Office 2007 & 97. • Log and update all calls received via phone, email, or voicemail in our call management software (Touch Paper). This includes creating detailed call/closure notes.• Set up all deployed user information in this project to have a searchable location/user ID/name/workstation database format for tracking purposes—in case a change was made during the deployment to avoid duplication or errors in the project—in their "touch point" ticket system.• Assist with new Symantec Endpoint security QA • Some General Helpdesk Support of other 3rd-party applications

Chicago, Illinois

Technical Systems Specialist - 3+ Months Contractor position.The Majority of my responsibility was coordinating and administrating users' access/permissions to NORC internal/external Servers and Network relay Switches via a console, which was involved in managing other resources, and projects. My role involved managing user account security rights across a diverse range of systems, including SCCM—MS Active Directory 2007, Outlook/Exchange servers, VOIP Cisco desk phones and call manager systems, and Cisco Communicator Syarwna. This required me to utilize Siebel ICM Call Manager (Oracle owns Siebel) integrated with Cisco Unified ICM contact center enterprise. • Helped Senior Engineer install and upgrade old Security software from "End Point security system" to Symantec End Point Security system. • Citrix Access Management Console (AMC) – administrator of a large enterprise with multiple ICA server connections (similar to terminal server virtual desktop); creating and deploying Citrix Xen desktop apps specific to employee desktop application profiles. Handled VPN security & encrypted laptop systems. Often monitored network performance between Citrix AMC User server sessions for lag times and drops.• Assist employees with regular day-to-day helpdesk issues in a Windows 2007 and MS Office 2007. Walking employees through network connectivity, signing on to encrypted laptop/desktops, building and shipping replacement desktops, and troubleshooting general problems, while achieving excellent established standards, goals and performance metrics. • Cisco VOIP phone and Cisco Call Manager and communicator

East Chicago, Indiana, United States

Provides support for Tier II escalated technical IT inquiries for BP ABCS team members, external BP remote operations, and Technicians. Serves as the highest level of IT support, assisting with most significant facets of Electronic Sales Processing, retail operations, Network Operations, and major fuel systems. • Resolves escalated issues involving in-depth troubleshooting of advanced system problems caused by POS systems, Verifone credit terminals, servers, software, Hughes satellite communications, network, and fuel system hardware. • Utilizes several remote access software and Server terminals to re-establish and support customer-based systems. • I Communicated with the vendor, site operator, Franchise Business Consultant, BP Support, and Network/POS/Fuel Technicians to ensure initial implementation and required servicing were appropriately coordinated. • Works with Retalix, Radiant, MSI, and other POS systems. [I worked alone on nightshift during weekdays - as the highest level Tier 2 employee for about one year - I was responsible for setting up new Gas Stations - working with Service techs and New site implementation managers, & handling Networking, walking gas station attendants through the proper Gas station emergencies & coordinated local municipal emergency teams (fuel leak, vapor and fire and emergency escalations. I talked Gas Station attendants through emergency measures for stopping fuel leaks, vapor leaks, etc.. (responsible for hundreds of gas stations and facilities)]. • All night shift escalations were handed to me to assist and resolve. • I was also responsible for monitoring some high-level security systems that can't be posted here.

Consultant at BP Amoco for BOS/POS Systems

Greater Chicago Area

Highest-Level. Initially tasked with participating in the successful design/creation of the Business Systems Helpdesk Analyst team. Intermediary between the developers and users supports most of the high-level applications utilized to manage day-to-day operations. • Supported the following applications: POS/Epicor application (order mgmt, Epicor Accounting, PO, and database); EIMS/EMS application (Inventory, shipping/receiving, logistics); Siebel/Oracle and Analytics; Cisco VOIP call manager system – (VOIP desk phones that handle inbound/outbound calls queued to 2000 employees, IPCCreport Server; and Blue Pumpkin – mgmt system). • Supported Two major Call Centers, Branch operations, 42 nationwide remote offices, and warehouse locations. • Worked here at a Previous job as a regular Helpdesk representative, supporting day-to-day operations, and was responsible for creating and managing user/group security access rights for all employees via Active Directory, Epicor, and SharePoint server. • While working for Empire-Today, they allowed me to travel and assist with helping other companies set up their call management system, utilizing similar systems as shown here.

Help Desk Support Analyst / Corporate Coordinator / End User Support Analyst.High-Level Helpdesk support specialist for all ARC (Alternative Resource Center) staff Employees, and technical professionals. • Provided helpdesk support for Network connectivity, DSL, VPN, dialup and Wireless issues. • Assist remote users in the following: Operating System troubleshooting and Microsoft critical updates; Virus fix or protection; Firewall protection; and PC VPN security issues. • Assisted ARC (HP and Dell Certified) contractors with technical software/hardware inquiries, support documentation, parts inventory, laptop, tools and cell-phone deployment for the techs.

Illinois, United States

**Advanced Technology Specialist**. IBM PSG Division. Raleigh, NC. (regional Illinois rep )Provided IBM PC hardware/software technical supervision and resources on-site to IBM Business Partners—confirmed quality and compatibility standards for IBM systems. Project management responsibilities include creating, supporting, and testing IBM standard images for MS Windows 95/98/NT/OS2 Warp 5.0 and NT Server operating systems for desktops, servers, and laptops. • A detailed understanding of Ghost 5, Pkware seven, and hard-drive duplication imaging software and devices is required. • LAN Administrator 12 IBM OS/2 Warp 5.0, Windows 2000, and Lotus Notes Domino Server located at various IBM Business Partner sites in the Mid-west region. Traveled weekly to IBM Business Partners Computer build & configuration centers - throughout the Midwest region. Locations: Comark/Insight, IL, Ingram Micro, NC, Inacom, IN/NE, and Hartford, IL. * Worked with some high-level security systems that can't be posted here too.IBM Global Services/Systems Management Professional position: Helpdesk Support Analyst for IBM Employees, clients, and consultants in a Win 2000/NT/95 IT environment. Provided the majority of support for the following software applications: MS Outlook 2000/97, Lotus Notes R5, and MS Office 2000, including dozens of other business applications. • I also installed & upgraded images on client desktops. - • Managed individually all IT software/Networking cabling and LAN router support for 200 Pharmacia/Monsanto/Nutri-sweet company executive clients & regular employees at the Merchandise Mart site alone for one year. • Set up a vast 20 multi-screen Mac -console - video display for Pharmacia & Nutri-sweet lobby & trade show location.

Northfield, Illinois, United States

Computer Hardware and Printer Tech.

Skokie, Illinois

One of two part-time senior computer techs who supervised 15 technicians at five computer service center locations in the Chicago area. Primary responsibilities included Scheduling employee hours, creating and implementing procedures, PC configuration, and handling major customer issues. • I worked for this company while attending courses at The University of Illinois-Chicago campus. **These were exciting times when I could help by working for several jobs simultaneously. Being a small part of getting them on track to become Enterprise Corporations**.

Chicago - Downtown Night Shift

My responsibilities included Running bank checks simultaneously through two larger 15-foot-long high-speed reader/sorter Machines and arranging transfers to various banks. I also processed checks on encoder machines and printed multiple bank statements. This part-time evening or early morning shift generally lasted 1 to 3 hours.

Greater Chicago Area

Night shift Computer Operator in a Large IBM MVS/OS 4381 3 mainframe system. • I also did some mid-level Cobol and JES2/JCL batch processing - programming. Ran Bank checks through a encoding machine; and printed Bank and Real Estate statements. Ran high volume processing systems. ** While working for this Company, I attended the University of Illinois at Chicago - courses during days, a few years in Junior College, and accomplished a 2 year Computer Programing & a Operations Degree at College of Automation while working nights. I even worked at various IT jobs, and an assignment at Montgomery Wards HQ as a PE Electrician Apprentice - during the daytime too. **

New York, United States

During this time, I was an Insurance Policy assembler and a 60 wpm data/numeric Entry Typist. (Working through an Agency Manpower temp service) at the New York Manhattan location.*** My wife and I were newlyweds, and her family wanted us to move from Chicago to New York - where they lived. New York was the most incredible experience for us, and living there together helped establish our work ethic and, I believe, made us who we are today. ***

Chicago, Illinois, United States

Mailroom clerk and 60 wpm Typist & 90 wpm numeric keypunch operator. I worked in downtown Chicago, researching the paper trail of client or prospective property deeds at the Chicago downtown County side of City Hall. I showed up and took notes during many of the Law Firm and client's appearance(s) in Court and filed various documents at the recorder of deeds department on behalf of the law firm and many of the Firm's clients at the City Hall/County Building. I worked part-time at my first job, Seko Messager Service Downtown Messager, delivering Payroll for downtown Chicago companies. During that time, I also worked at Fireman's Fund Insurance Co. (Insurance and Claims Policy Assembler), and Cigna Insurance as a Quality Control Clerk.

Electrical Engineering

Activities and Societies: Worked as an Electrical (PE) apprentice contractor for several agencies, through UIC. Worked night-shift.

Pre-Electrical Engineering

Activities and Societies: Phi Theta KappaPre-Electrical Engineering

Pre-Electrical Engineering

Activities and Societies: Phi-Theta KappaPre-Electrical Engineering

Non-Accredited Two Year Degree., Computer Programming & Operations Degree

COBOL, Assembler, JCL, and FORTRAN programming Lang., Computer Operations. Website for this college is here. Remember Control Data.