I delivered multi-million dollar savings for a large 3rd-party warehousing company over three years by designing and developing a custom Service Cloud solution built on Salesforce.com by utilizing cheaper Force.com user licensing. This strategic implementation optimized service operations, enhanced customer satisfaction, and significantly contributed to the organization’s financial efficiency.Oversaw and maintained a 70+ mixed server infrastructure (Windows and Linux) for 1000+ remote and onsite users, while ensuring 99.9% uptime.I streamlined loan processing in a mortgage banking company by orchestrating the design and development of batched/real-time integrations between Salesforce.com and real-estate/client portals. This vital initiative resulted in improved operational flow and faster transactions.I conducted comprehensive user training sessions, ensuring that our sales reps fully utilized Salesforce.com features increasing user adoption by 20% resulting in higher sales conversions.

Successfully integrated Salesforce.com with Okta to establish secure Single Sign-On (SSO) capabilities and Just in Time user provisioning for 30K+ users, enhancing authentication processes.Developed and implemented a time-off management solution using a Salesforce.com Labs app, achieving $50K in development cost savings and reducing annual licensing fees by $75K.Developed a Business Compliance Portal featuring a dynamic DocuSign integration to facilitate electronic signatures and uphold adherence to both US and international regulatory standards.Contributed to the Salesforce.com Center of Excellence (CoE), facilitating governance, implementation, and integration, while defining and upholding coding standards and procedures.

I implemented role-based security settings and fine-tuned data sharing rules reducing unauthorized data access incidents, and achieved better compliance with data privacy regulations.I successfully implemented Incident, Problem, Change, and Configuration Management processes based on ITIL methodologies on Salesforce.com platform. Resulting asset audits reduced mobile broadband costs by $15K and hosted infrastructure by $13K annually.

Planned and executed migration from Windows 2003 to Windows 2008 R2, increasing security, scalability, and efficiency.Successfully implemented a hybrid Virtual (VMware) / Cloud (Rackspace) server infrastructure for 100+ servers.

Created comprehensive three to five-year roadmaps for both storage and server infrastructures, incorporating industry-leading trends such as virtualization, replication, and de-duplication. These strategic plans provided clear guidelines for optimizing physical/virtual server deployments, consolidation, and overcoming future technological barriers, resulting in more efficient and adaptable IT systems.

Enhanced network security, reliability, and performance by redesigning the entire LAN/WAN/WLAN infrastructure, resulting in 15% reduction in network downtime and a 30% increase in user satisfaction.Leveraged VMware ESX and vMotion to upgrade infrastructure for 40 servers.Created custom Active Directory GPOs for login scripts, software deployment, and security measures to protect sensitive data and prevent malicious attacks.

Oversaw all infrastructure integration efforts associated with NBTY’s acquisition of Leiner Health Products. These efforts included the migration of 1000+ users on Leiner’s Exchange messaging infrastructure to NBTY’s Lotus Notes system, the integration of NBTY’s MPLS and IPSec networks, and its IP Schemes for all Leiner locations, and the replication and migration of Leiner’s server and storage infrastructure to NBTY’s New York based data center.Designed and implemented a new SAN infrastructure to update aging technologies. Along with the increased performance and storage capacities, the new SAN also brought a savings of over 500K over three years and the shifting of expenses from Leiner’s OPEX to CAPEX. The implementation required the migration of over 10TB of storage allocated to AS/400, Windows and Linux based systems. Included in this was Leiner’s ERP system.Designed and implemented a VMware ESX 3.x infrastructure consisting of 40+ virtual machines running across five physical servers. New VMware farm has reduced server deployment time down to 15 minutes, increase disaster recovery capabilities, and reduced the server refresh budget by 150K over the previous two years.Successful implementation of Incident, Problem, Change and Configuration Management processes based on ITIL methodologies.Designed and implemented a centralized backup management system utilizing data replication and Virtual Tape Libraries (VTL). New solution has decreased tape consumption costs by 10K a month, increased backup reliability, and decreased administrative overhead.

Elevated consultant proficiency in Virtualization, Microsoft Active Directory, and Exchange Clustering through 5 internal training sessions, reaching over 100 INS consultants. This effort led to an impressive boost in their expertise in Virtualization, Directory Services, and Email technologies, enhancing their capabilities and value to the organization.

Conducted numerous Architecture Design Sessions (ADS) on behalf of Microsoft for various customers. Technologies covered included Exchange, Active Directory Federation Services, SMS, and Business Desktop Deployments. Sessions would last approximately five days and consisted of a discovery of any existing related infrastructure, review of Microsoft based solutions and the delivery of a high-level migration / implementation plan

Conducted a DNS infrastructure audit for to provide comprehensive documentation necessary to facilitate a Lucent QIP IP management software installation.

Conducted an extensive data center audit for Honeywell to provide comprehensive documentation of WAN and LAN infrastructures. This included identifying VLAN configurations, DMZ segregation, routing topology, network performance inspection, and other related focus areas.

Led the efforts for a redesign and upgrade of a single forest / domain 2000 AD to a 2003 AD dedicated forest root with three child domains. Planned and implemented migration tasks including DNS/WINS/DHCP migration and consolidation, managed trust relationships and site objects and performance tuning. Provided training and skills / knowledge hand over for IT staff for the new design and methodologies implemented.Conducted the migration of a Novell GroupWise 5.5 messaging infrastructure to an Exchange 2003 infrastructure for over 1500 users across eight sites in two countries. Performed the complete design, testing, implementation, and optimization of the Exchange messaging infrastructure, also the planning, testing, and migration of GroupWise email data using the Wingra Technologies GroupWise Migrator for Exchange.

Successfully executed a Proof of Concept for migrating Exchange 5.5 to 2003 for 10,000 users and provided valuable assistance in Active Directory migration efforts. This paved the way for a seamless transition, ensuring uninterrupted communication and efficient data management.Enhanced the efficiency of their Active Directory migration by creating scripts that automated critical tasks and addressed deficiencies in the purchased migration tool. This expedited the migration process, reducing deployment time and minimizing potential disruptions.

Streamlined network and system infrastructure management for 1,300 users across 18 remote sites by heavily centralizing email and ERP application access via Citrix and Wyse terminals. This improved system uptime by 20%, resulting in enhanced productivity and cost savings for the organization.Ensured seamless disaster recovery for local mine sites by designing and implementing a solution that achieved rapid service restoration within 4 hours. This safeguarded local and enterprise operations during three critical incidents, minimizing downtime and preserving productivity.Achieved over $100K in savings by implementing an automated deployment solution for Microsoft Office XP on 1000 desktops and a 50-server Citrix farm. This streamlined process improved efficiency and reduced costs significantly.