Bryen Blankenship Email & Phone Number

United States

Los Gatos, CA

• Manage more than 5000 devices
• Help manage lab operations from setting up and deployment of device(s) (TVs, STBs, consoles, Device clusters, and etc.)
• Maintain, debug and troubleshoot automated device pools/clusters for continuous QA testing
• KVM setup and configuration for remote device management
• WiFi setup
• PDU configuration for remote power cycle

San Jose

• Directly managed a team of 7 Shop Technicians.
• Communicate with internal and external customers in a manner that promotes a positive relationship & excellent candidate experience.
• Coordinate all departments labor needs as requested by internal and external customers.
• Oversee department work in process to ensure jobs are complete on time and to the highest standards.
• Maintain service equipment for shop and field.

Campbell

• Directly manage a team of 12 shop employees.
• Responsible for writing and presenting employee annual reviews.
• Responsible for setting the production schedule.
• Communicate with other departments to ensure goals are met.
• Oversee purchasing of all material goods used in production.
• Lead weekly and monthly safety meetings.

San Francisco Bay Area

• Responsible for 60+ pieces of Cat equipment on a customer site. (6015’s, 730’s, D8’s, D10’s, 374)
• Responsible for scheduling routine maintenance for all pieces of equipment.
• Oversaw all major overhauls at customer location.
• Scheduled technicians on-site to complete any repairs that needed to be performed.
• Managed all third party vendors.
• Liaison for Peterson Cat, Peterson’s Customer & Caterpillar.

San Leandro

• Develop & implement Peterson’s trainee programs for Service Technicians throughout CA via ‘Think Big’ Program and Peterson’s Service Technician Enrichment Program (STEP).
• Provide full support to managers to monitor employee training progress.
• Implement new training needs throughout the organization via quarterly meetings with Peterson’s Leadership Team.

San Martin, CA

• Directly managed a team of 7 made up of Field Technicians & Shop Technicians.
• Responsible for writing and presenting employee annual reviews.
• Communicate with internal and external customers in a manner that promotes a positive relationship & excellent candidate experience.
• Coordinate all departments labor needs as requested by internal and external customers.
• Communicate with customers concerning service activities including reviewing jobs, explaining invoices, and identifying need for future repairs and making maintenance recommendations on Cat equipment.
• Oversee department work in process to ensure jobs are complete on time and to the highest standards.

San Leandro, CA

• Work with the customers to determine if they need a field Tech to help troubleshoot and repair machine & continue to provide information to the customer about status of repair.
• Conduct monthly safety meetings with Field Techs.
• Partner closely with Parts department to order and track orders for customer repairs.
• Provide customers with quotes of needed repairs for their hydraulic cylinders & place orders for all parts needed to make necessary repairs to hydraulic cylinders.
• Responsible for daily inventory cycle counts.

Seattle, WA

• Directly managed a team of 3 Customer Service Reps and all duties related to customer service i.e., hiring, coordinating weekly schedules for hourly employees, providing feedback during reviews about employee.
• Directly responsible for all customer orders in the U.S and Europe.
• Directly responsible for monthly reporting to upper management regarding on-time deliveries and discrepancies & made suggestions to improve inventory turn ratio.
• Maintain ISO certification by routinely performing internal audits and corrective actions.
• Facilitate weekly team meetings to go over customer related issues & data integrity (i.e., ensuring customer orders were entered into the system in a timely matter through EDI or manual data entry).
• Responsible for customer invoicing and all other documentation relating to customer shipments i.e., custom documents, invoices and bills of lading.

San Martin, CA

• Ordering and sales of Caterpillar parts to customers and other branches
• Experience with DBS and WebSis
• Hazmat Training
• Ability to operate warehouse equipment (i.e. forklift certified) and operate overhead crane.
• Customer service experience with front counter sales.
• Cashier Experience

Associate'S Degree, Business Administration And Management, General

Diesel Mechanics Technology/Technician