Bryer Hawley Email & Phone Number

United States

Jay, Vt

-Provide high-touch customer support to internal and external customers across many departments at a large four-season ski resort.-Diagnose, consult and resolve a wide array of technical issues occurring in communications systems (RF,RJ45,RJ11, and resort wide fiber network ) on Jay’s multiple hotels, offices, privately owned condos and homes. -Resolve and escalate IT tickets, providing first line engineering support and escalating as per appropriate SOP. -Often works with internal team members to find and resolve root causes of systemic issues, frequently driving need for hardware diagnostics and technical repairs.

Seaford, Ny

Testing new technology, researching on how new technologies can affect the current professional and consumer marketplace and reporting on the quality and abilities of new technologies to assist with company marketing teams.

Brooklyn, New York

- Assisted the launch of CMS.Duggal.com - A cloud managed Digital Signage CMS platform. - Provided B2B clients with support and troubleshooting while adhering to a strict SLA. - Primary field technician for NYC projects, executing complex installations in world class venues such as One World Trade Center, Macy’s Herald Square, Nike’s House of Innovation and similar.- Configured and deployed PC, BrightSign, Android based media players that operate across the US and Canada.

Brooklyn Navy Yards

New York, Newyork

- Configure high volumes of new apple machines for all retail and corporate customers. - Responsibilities including imaging of new Macs, software installation,software repair, hardware repair, data migrations to new mac computers from OSX and Windows machines, ram upgrades and Windows installation and setup through bootcamp, VMware, network setup, etc. - Experience in repairing every Model of Macintosh computer in the last 10 years.- Provide help with many other departments including diagnostics and repair of customers computers on the - Provide professional customer support on the phone, through email and face to face. - Image, organize, clean and repair all rental computers within the company.- Facilitates every aspect of laser engraving from design to etching using photoshop and Illustrator with proprietary software with a Trotek Speedy 100 Laser etching machine. . - Research and Development for the company to see what changes between.

Poughkeepsie New York

- Engage with customers to diagnose issues with their computer and laptop. - Custom computer builds and repair. - Server and workstation deployment for small and medium size companies. - Research and Development - Network deployment and configuration with installation of fiber cards and configuration of routers. - Diagnosing issues with Windows and Mac based computers.