Brian L. Ryerson Email & Phone Number

Berkeley, Ca, Us

Des Moines, Iowa, Us

Executed migration to Tripleseat event software and Clover Connect reducing monthly credit card processing fees, integrating branding, lead tracking, revenue forecasting, and dashboard reportingCut yearly Salesforce CRM billing by 51% eliminating unused features, streamlined licensing usage, added Multi-Factor Authentication (MFA) as SF AdministratorExceeded 2021 Event Revenue Goal by $20k by overseeing day-to-day affairs, event staff, and facility operations for all events hosted in historic LEED buildingManaged multiple administrative, facilities, program, and system roles simultaneously while creating processes to address business requirements and improve efficiencies for staff and customers. Assisted with multi-million dollar building and property capital assessment with builders and architects, procured $100k+ in proposals for crucial maintenance work needed in 2022. Managed historic facility maintenance, security, risk, and daily operations. Managed technology needs for the staff and building, primary contact with vendors for contracts and invoicing. Facilitated team building meetings, retrospectives, served on president’s strategic planning team, and introduced facilitation visualization tools (Miro, Kanban)Engaged with customers, partners, and community groups being a passionate representative of the mission to create positive, trusting, and professional relationships.

Des Moines, Iowa, Us

Oversaw entire day-to-day event operations for weddings and private events hosted in historic, 119 year-old facility.Assisted with facility security, risk management and promotion of the Norman E. Borlaug Hall of Laureates. Administered organization's Salesforce - Customer Relationship Manager (CRM), Tripleseat event software, and Monday.com integrations.Managed third party software applications security, capabilities, and licensure.Facilitated team building meetings, retrospectives, served on the presidents strategic planning team, and introduced facilitation visualization tools (Miro). Created dashboards and financial reporting for executives, board of directors, and senior leadership.Managed and oversaw Vice President’s schedule, correspondence and executive engagements.Assisted Vice President with daily financial operations - accounts payable and accounts receivable.Assisted with fundraising, human resources, event invitations, event planning, and other duties as required.Primary contact to organize meticulous schedules to removing barriers to ensure well-orchestrated outcomes for World Food Prize week 2021.

Des Moines, Iowa, Us

A member of the Salesforce - CRM - Sales & Marketing Strategic Initiatives Business Architecture Team - Created guiding principals and process flows for agile best practices for IT Scrum Teams - Tied business architecture Capabilities to Outcomes, Key Results (OKR)Facilitated Change Management and Led IT Process Workflow Intake Prioritization and Optimization Value Streams - Led Product Discovery and Retrospective Sessions.

Des Moines, Iowa, Us

Acted as a informal leader and change agent for information technology as a senior analyst to facilitate, lead, and help the business adopt and consume process management methodologies. Challenged the status quo and help reimagine business processes to eliminate delay, grow revenue, and ensure customer and user experiences are ideal. Facilitated and led the articulation of the Salesforce Customer Relationship Manager (CRM) Leadership Team through strategy sessions to elicit the specific business needs, align to strategic goals, and connect key objectives to measure progress; this resulted in a elaborated business and technical roadmap to focus on top priorities driven by metrics and outcomes (OKRs). Conducted process reviews to identify pain points and recommend continuous process improvements to create efficiencies within the financial retirement services arm of the company. Reduced a financial processing time by 63% and redeployed 1 FTE by defining and implementing a Robotics Process Automation (RPA) BOT process using Ui Path. Participated in business analysis, process modeling (BPMN), business architecture, brainstorming, change management, requirements elicitation, prioritization, value stream, capability assessments, customer experience, user experience, marketing journeys, and agile portfolio/program/scrum increment planning sessions for the Salesforce Customer Relationship Manager (CRM) Team.

Fargo, Nd, Us

Manage projects, priorities, resources, and user story creation for backlog for BCBS BlueCard/ITS. Organize and facilitate release planning and Agile SCRUM ceremonies with team and customers. Formulate technical requirement analysis, planning, and execution for an Agile multi-platform healthcare claims and membership team.Train and mentor on complex processes and workflows.Create and coordinate functional, regression, and user acceptance testing while ensuring customer’s acceptance criteria was fulfilled on schedule with quality. Act as a senior subject matter expert (SME) and trainer for claims systems.Identify, instigate, and implement continuous process improvements. Telecommute full time for CoreLink from Des Moines since September 2009.

Fargo, Nd, Us

Elicit and formulate technical requirement analysis, planning, and execution for an Agile multi-platform healthcare claims and membership team.Provide efficient and timely system solutions for our customers. Train and mentor on system processes and workflows.Act as a senior subject matter expert (SME) and trainer for claims systems.Identify, instigate, and implement continuous process improvements. Telecommute full time for CoreLink from Des Moines since September 2009.

Des Moines, Iowa, Us

Managed and guided a healthcare claims adjudication team of 22 to achieve goals by overseeing departmental inventories while ensuring quality and timeliness. Facilitated problem solving, promoted communication, encouraged collaboration, and recognized accomplishments. Trained and mentored team members to assist in achieving their career goals.

Fargo, N.D., Us

Analyzed, maintained, and supported an efficient health care claims processing system.Oversaw analysis, design, testing, migration, and training of operational processes and procedures including a transition to OnBase document imaging system.Facilitated, managed, and promoted corporate operational initiatives to create efficiencies.

Richfield, Minnesota, Us

Led the daily customer point of service (POS) operations, senior customer service and administration team members under the guidance of the Operations Manager. Fostered and environment of taking care of the customer. Promoted additional sales opportunities and credit card registry for our customer facing roles. Responsible for front and back office reconciliation, deposits, and payroll processing. Won Best of Best Buy for Operations in 2000.

Aas, Network Administration

Education record