Bryn Gallagher Neuman Email & Phone Number

Great Falls, Montana, Us

New York, Ny, Us

• Retained 75% of my customer base after a 3-month product outage, showcasing resilience and customer retention skills.• Created and marketed weekly webinars for customers, demonstrating my ability to organize events and advertise to the customer base appropriately.• Analyzed and reported on weekly customer data, exhibiting my data-driven decision-making skills.• Collaborated effectively with cross-functional teams.• Directed implementation of Cledara for clients to allow visibility and control of their Saas subscriptions • Collaborated effectively with cross-functional teams for overall customer success.

London, England, Gb

• Onboarded new customers by ensuring they were comfortable with the platform and worked with the sales team to allow for a smooth transition • Managed 3 largest launch partners (100k+ annualized revenue) in the United States; handling all onboarding, SLAs, ongoing support, and renewal• Consulted with most senior internal stakeholders, including VP of Supply, CRO, and CEO, cross functionally to secure US launch success entering a new market by ensuring client expectations were set and met• Responsible for creating “company culture” in the US office as the founding team member• Advocated internally for expanded support, product development, and market research for US clients to guarantee they had the best experience tailored to their individual needs • Coached clients on how to increase event revenue by identifying areas for registration flow improvement, strategies to increase booking conversion rates, and more targeted marketing strategies • Communicated across global Partner Success team to mitigate pain points and common queries• Created an internal training manual for the Partner Success Management team to help onboard new team members

Arlington, Virginia, Us

• Drove revenue through student retention and engagement, coaching and advising, and data-driven decision making• Served as the first point of contact for 250+ Simmons University studentsat any given time throughout their program. Ensure they have all thetools needed to be successful while maintaining an NPS of 70+• Showcased commitment to my professional coaching development bycompleting a 10 month 2U Advanced Coaching Certification consisting ofsynchronous training sessions, asynchronous assignments, and aculminating final project• Managed email communication via Salesforce highlighting importantdates and deadlines, available resources, and how Student Success couldassist students• Maintained relationships with stakeholders at Simmons University toensure we are executing to help them effectively achieve their goals

Arlington, Virginia, Us

• Encouraged 200+ Simmons University students to perform at their bestand act as their first point of contact for any comments, questions, or concerns• Demonstrated a dedication to coaching development by completing a26-hour 2U Foundational Coaching Certification consisting of trainingsessions, self-reflection of student calls, and debriefing calls observed bythe Student Experience team• Facilitated meetings between Student Success and Admissions tostreamline the student experience from prospect to enroll

Arlington, Virginia, Us

• Encourage 200+ Simmons University students to perform at their best and act as their first point of contact for any comments, questions, or concerns• Showcased a dedication to coaching development by completing a 26 hour 2U Foundational Coaching Certification consisting of training sessions, self reflection of student calls, and debriefing calls observed by the Student Experience team• Onboard students to ensure they are prepared to succeed in the BehaviorAnalysis@Simmons program• Supported graduate students in the Applied Data Science program at Syracuse by providing coaching and curriculum advice

New York, Ny, Us

• Reached out to energy industry leaders and encourage participation in the Global Energy Awards & Global Metals Awards. Increased participation by 10% from the previous year.• Created social media content to increase attendance and excitement for the Global Energy Awards & Global Metals Awards• Collected materials for Insight magazine as well as the Global Energy Awards & Global Metals Awards evening program and help edit both• Acted as the liaison between sales and production to have advertisements placed in Platts daily publications • Supported the Platts Strategic Media team in preparation for the Global Energy Awards & Global Metals Awards

New York, Ny, Us

• Reached out to energy industry leaders and encourage participation in the Global Energy Awards• Created social media content to increase attendance and excitement for the Global Energy Awards• Collected materials for Insight magazine as well as the Global Energy Awards evening program and help edit both• Supported the Platts Strategic Media team in preparation for the Global Energy Awards

• Acted as internal contact for approximately 350 retailers • Supported sales team in placing orders and updating them with latest specials• Reached out to retailers to help ensure brand success

• Prepared and coordinated all necessary items needed for Outdoor Retailer trade show• Researched organizations and brands to partner with as well as communicated with existing and possible connections• Recorded numbers from discount programs and web sales• Researched events and festivals for grassroots tour

Boulder, Colorado, Us

•Acted as first point of contact for busy student services office helping approximately 75 students per day access appropriate resources•Scheduled appointments for eight academic advisors•Provided accurate information to prospective and current students

Denver, Colorado, Us

• Developed and implemented a multitude of marketing campaigns to drive traffic and sales to the on-campus location• Worked with various social media platforms to boost awareness of the major selling points and new location • Encouraged customers to download and utilize the smart phone loyalty application • Researched new store opening locations to discover competitors and potential consumers in surrounding area

•Developed more consumer friendly menu layout according to lessons learned in Buyer Behavior course•Communicated with event clients regarding menus, seating arrangements, decor, and budgeting •Created and sent email blasts to encourage customers to attend special events

•Calculated payroll and tip pool and allocated for over 30 employees•Ensured that restaurant staff had the supplies needed to provide excellent service to customers throughout the night

Bachelor Of Science (Bs), Business Administration

Education record