Bryn Krueger Email & Phone Number

Remote

Serves as an internal consultant to take ownership of senior management-directed projects that are aimed at improving communication and insight between technology and operationally focused teams. Works to deliver ongoing improvements to current processes by using SharePoint and MS Teams, Tableau, Ring Central, and Workflows. Prioritizes, manages, and delivers results on 3-5 process improvement-based projects at any given time, outside of regular job duties.Created a CRM system for the management of call center incidents which included the implementation of smart look-ups and categorizations that allowed for the creation of KPIs which can now be analyzed for ongoing trends and forecasting.Implemented MS Teams across three departments while creating and training each on organizational standards and best practices.

Remote

Oversight of the Inflight department’s operational and on-time performance. Creates implements and manages multiple projects across the Inflight Department with the goal of continuous improvement. Oversees operational and on-time performance of 5,000 flight attendants on over 2,000 daily flights.Improved on-time performance by reducing flight delays by 150% by creating and implementing a root cause-focused process through the training and oversight of 20 supervisors in flight delay follow-up and corrective action.In collaboration with the business analytics team, aggregates clean and analyzes data from multiple databases and in doing so created and manages over 50 Tableau dashboards that visually detail performance metrics and KPIs.Increased understanding of key findings in the data and improved the ability to spot recurring trends by standardizing performance metrics across four major systems and reporting those findings monthly to key stakeholders including Directors and Executive Senior Vice President.

Greater Chicago Area

Provides in-flight training to certify employees as flight attendants. Prioritizes flight safety while creating an environment that allows for safe and effective training. Demonstrates extensive knowledge of company policies and Federal Aviation Regulations. Ensures all paperwork is completed correctly and in a timely manner.Shows leadership and integrity amongst flight attendants and lead flight attendant peers.Maintains a professional and personable demeanor at all times. Creates a training environment where the students feel supported to ask questions and make mistakes, but are confident in their abilities once they are no longer in a training environment. Assists with special projects on an as-needed basis.

Greater Chicago Area

Considered a subject matter expert for inflight service policies and procedures. Assisted management with creating new and innovative educational resources for the flight attendant group. Assisted OnBoard Services Managers with ongoing tasks and base-specific projectsWorked closely with different facets of operations (including catering, cabin cleaning, flight operations, and inflight) to problem-solve ongoing issues. Hosted educational events for flight attendants to learn about new service policies and procedures. Created educational content and found ways to make said content new and innovative for the flight attendant group. Exhibited a high level of professionalism, especially when working with upper-level management. Kept track of many projects and was able to prioritize and complete them in an allotted amount of time. Demonstrated ability to work quickly and efficiently in last-minute and time-sensitive situations.

Greater Chicago Area

Responsible to maintain safe conditions in the airplane cabin, teaching passengers safety procedures, and assisting passengers during emergency situations. Provides a perfect balance of professional and friendly service to all customers.Demonstrated leadership and multi-tasking abilities in both everyday and emergency situations.Ensured compliance with Federal Aviation Administration Regulations as well as company policies.Worked well with other crew members to ensure safe and comfortable flights.Demonstrated excellent time management skills daily.Provided conflict resolution for passengers under stressful situations.

Greater Salt Lake City Area

• Updates College of Science Facebook, Instagram and LinkedIn on a regular basis. • Rebranding the College of Science on Facebook, Instagram and LinkedIn so it is friendly to students and encourages interaction between social media and students. • Encouraged to constantly try new ideas to see what works and what does not. • Must be self-motivating and efficient.

Greater Salt Lake City Area

• Maintained relations with house residents as well as house board.• Ensured that operations in the house were running smoothly. • Put the organization first.

Santa Barbara, California Area

• Learned sales techniques such as upselling.• Provided customer service to busy holiday shoppers by packing boxes of chocolate for customers.• Helped with daily inventory and restocking.• Operated cash register including; cash, checks, and credit/debit cards.

Greater Salt Lake City Area

• Operated POS system and opened an average of 2 gap brand credit cards per week. • Acquired a wide range of product knowledge in men’s, women’s and children’s clothing and accessories.• Provided first-rate customer service by always putting the customer’s needs first.• Learned to manage time efficiently to keep the store clean and organized while helping customers.