Bryn Lignoski Email & Phone Number

Chandler, AZ, US

Chandler, AZ

• Provide quality customer service for 400+ accounts while negotiating additional services leading to a 18%increase in Monthly Recurring Revenue.
• Performed 60+ live demonstrations per month for potential clients to showcase product offerings andcustom solutions
• Pioneered the new Year 1 CSM initiative within 4 months of joining the company, adding additionalresponsibilities of onboarding, training and implementation, which led to a 40% increase of customerscontinuing with….
• Pioneered the new Year 1 CSM initiative within 4 months of joining the company, adding additionalresponsibilities of onboarding, training and implementation, which led to a 40% increase of customerscontinuing with Keap.
• Ranked as the highest retention/save rate representative in Q4 of 2024, achieving 15% over set targetsand driving substantial financial growth amidst a competitive market landscape. Show less

Tempe, Arizona, United States

• Operated a pipeline of 350+ previous customer accounts and provided quality service while negotiatingaddition of services leading to a 40% increase in their average order value vs previous orders.
• Utilized advanced data analytics, Lightcast and proprietary ZipRecruiter tools, to discern key clientpreferences and pain points, crafting tailored solutions to present to the client.
• Promoted to Senior Customer Success Manager (Level 3) within 8 months by exceeding revenue… Show more Operated a pipeline of 350+ previous customer accounts and provided quality service while negotiatingaddition of.
• Promoted to Senior Customer Success Manager (Level 3) within 8 months by exceeding revenue targetsby 100%, driving a 200% increase in revenue goals, and expanding responsibilities to include onboardingand training new.
• Ranked as the highest revenue contributor for Reactivation in 2022, achieving 20% over set targets. Show less

Gilbert, Arizona, United States

- Advanced to lead largest site in 2019 - increased clients by 8.6% and customer retention by 25% via improved customer relations and employee training, including coaching on KPIs per curriculum standards.- Spearheaded the development and execution of a comprehensive COVID-19 business continuity plan, implementing rigorous safety protocols to safeguard.