Bryn Lignoski Email & Phone Number

Chandler, Az, Us

Chandler, Az

Provide quality customer service for 400+ accounts while negotiating additional services leading to a 18%increase in Monthly Recurring Revenue.• Performed 60+ live demonstrations per month for potential clients to showcase product offerings andcustom solutions• Pioneered the new Year 1 CSM initiative within 4 months of joining the company, adding additionalresponsibilities of onboarding, training and implementation, which led to a 40% increase of customerscontinuing with… Show more Provide quality customer service for 400+ accounts while negotiating additional services leading to a 18%increase in Monthly Recurring Revenue.• Performed 60+ live demonstrations per month for potential clients to showcase product offerings andcustom solutions• Pioneered the new Year 1 CSM initiative within 4 months of joining the company, adding additionalresponsibilities of onboarding, training and implementation, which led to a 40% increase of customerscontinuing with Keap beyond their 1st year contract.• Ranked as the highest retention/save rate representative in Q4 of 2024, achieving 15% over set targetsand driving substantial financial growth amidst a competitive market landscape. Show less

Tempe, Arizona, United States

Operated a pipeline of 350+ previous customer accounts and provided quality service while negotiatingaddition of services leading to a 40% increase in their average order value vs previous orders.• Utilized advanced data analytics, Lightcast and proprietary ZipRecruiter tools, to discern key clientpreferences and pain points, crafting tailored solutions to present to the client.• Promoted to Senior Customer Success Manager (Level 3) within 8 months by exceeding revenue… Show more Operated a pipeline of 350+ previous customer accounts and provided quality service while negotiatingaddition of services leading to a 40% increase in their average order value vs previous orders.• Utilized advanced data analytics, Lightcast and proprietary ZipRecruiter tools, to discern key clientpreferences and pain points, crafting tailored solutions to present to the client.• Promoted to Senior Customer Success Manager (Level 3) within 8 months by exceeding revenue targetsby 100%, driving a 200% increase in revenue goals, and expanding responsibilities to include onboardingand training new hires.• Ranked as the highest revenue contributor for Reactivation in 2022, achieving 20% over set targets. Show less

Gilbert, Arizona, United States

- Advanced to lead largest site in 2019 - increased clients by 8.6% and customer retention by 25% via improved customer relations and employee training, including coaching on KPIs per curriculum standards.- Spearheaded the development and execution of a comprehensive COVID-19 business continuity plan, implementing rigorous safety protocols to safeguard both customers and employees and introduced smaller ration classes to incentivize customers. Overhauled day-to-day operations to prioritize… Show more - Advanced to lead largest site in 2019 - increased clients by 8.6% and customer retention by 25% via improved customer relations and employee training, including coaching on KPIs per curriculum standards.- Spearheaded the development and execution of a comprehensive COVID-19 business continuity plan, implementing rigorous safety protocols to safeguard both customers and employees and introduced smaller ration classes to incentivize customers. Overhauled day-to-day operations to prioritize safety measures and successfully reengaged 1,100 clients within a 12-month period.- Directed comprehensive operations for a site serving 1400-1900 clients, encompassing facility management, merchandise inventory, client communication, billing, quality control, staffing, class scheduling, and client relationship management.-Supervised a team of 30 employees, overseeing recruitment, training, and performance evaluations. Show less