Performance-driven and business-focused professional, offering extensive experiences and expertise in leading successful operations for large corporations and maximizing productivity within fast-paced environments. Proven ability to manage the daily activities of a high-volume operation and maintain efficiency, profitability, quality, and integrity. Recognized for leading continuous improvement initiatives; identifies and capitalizes on opportunities to influence growth, accelerate performance, and develops creative solutions. Excels during all challenges or conflicts.• Recognized for achieving significant increases in quality, calls answered, and customer satisfaction; realized double digit growth which led to increases in company revenues• Offers a proven track record throughout large corporations and a history of progressively assuming increasing responsibilities; assumed challenging leadership roles and consistently exceeded goals and objectives• Solid career reputation for providing influential leadership, effectively training and developing employees, improving performance, optimizing customer service, and maximizing productivityTechnology Snapshot: Microsoft Office Suite | SalesForce | RightNow | WebSphere | Blue Martini | BlueCherry | Mac and PC Proficient | 10-Key by Touch and Keyboarding | Microsoft Windows and Outlook | Quickly learns new PC Systems