Incident Management process owner, ensuring Major or escalated incident resolution is achieved promptly whilst ensuring the end users, consumers and key stakeholders are kept updated and informed throughout the duration of the incidents and during root cause investigations.Solid record of employment on major commercial, government, financial and engineering contracts on a broad range of large enterprise IT/Telecom installations and management of support teams.Work on confidential, restricted, nuclear, media, health care and educational sites for the installation, maintenance, upgrade and repair of computer / telecoms network infrastructures whilst delivering extensive customer service.