Brynn Callahan Email & Phone Number

Plano, Texas, United States

Plano, Texas, United States

Prioritize customer experience above all else.Create memorable shopping experiences where customers look forward to coming back to shop again because of the consistent, friendly and informed service that you provide and model for the store team.Ensure a vibrant store through the flawless execution of Visual Merchandising & Replenishment standards, showing a commitment to maintaining a neat, tidy, shop-able, and inviting presentation.Demonstrate proficient selling using key campaigns and services, such as new item launches, promotions, and enterprise orders, etc. to actively sell and engage in conversation with every customer.Help to develop employees by sharing your knowledge with them to support their confidence and understanding regarding the different areas in the store.Ensure the efficient execution of store operations by directing work with timely management of receiving, returns and other day-to-day processes, understanding issues of shrink and expenses when running the store.Identify opportunities for continuous improvement in operations, communicating and sharing with your team and pod to enhance the store experience for both customers and fellow employees.Communicate effectively, collaboratively, and comfortably through and with others.Give feedback honestly and respectfully.Work on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing)Drive results during assigned Manager on Duty (MOD) segments - delivering sales and behaviors that meet the store’s performance targets.Lead merchandising and replenishment efforts during assigned MOD periods.Open and close the building, ensuring the safety of our employees and customers.Protect company assets by adhering to all processes in controlling shrink, expense and payroll.

Middletown, Pa

Provided copyediting services to Pulitzer Prize-winning journalist turned first-time novelist (The Tenth Island). Transcribed and repaginated 300+ page manuscript for visually impaired author. Substantively edited trilogy of 300+ page manuscripts for experienced author breaking into fantasy genre.

Somerville, Massachusetts

Advised internal and external stakeholders on United Kingdom and United States copyright policies. Ensured compliance with Committee of Publication Ethics and Science Technology Medicine Association guidelines. Collaborated with legal counsel to produce agreements for authors and content editors. Audited company website for function and accessibility of content.

Cambridge, Massachusetts

Received, stocked, recorded, and organized inventory in compliance with health department regulations. Submitted order receipts to manager for recordkeeping. Conducted total overhaul of inventory's allergen content and dietary restriction limitations; recorded all ingredients for 500+ separate products. Provided excellent customer service in person and on phone. Advised customers on products, product history, and vendors.

Cambridge, Massachusetts

Received, stocked, recorded, and maintained inventory. Cleaned jewelry without damaging delicate stones. Tidied displays for customer experience and anti-theft measures. Observed in-house security camera feed. Advised customers on purchases related to style, price, and quality.

Quincy, Ma

Contracted for data entry during open enrollment at Blue Cross Blue Shield of Massachusetts. Enrolled 100+ insurance applications according to company-selected policies per day. Completed training on proper usage of BCBS internal system. Consulted with insurance representatives on discrepancies. Researched NCPs for incomplete applications. Entered data with accuracy in accordance with three-strikes policy.

Greater Boston Area

Received accepted stories from Editor-in-Chief of campus literary magazine. Distributed stories to staff of copyeditors based on staff skill and heaviness of judgment needed for story. Set deadlines for staff and kept both Editors and authors apprised of progress. Reviewed and supplemented subordinates' work as needed to deadline.

Emerson College

Provided front desk and customer service at academic library for students, faculty, and visitors. Scheduled meetings and private events in library rooms. Checked materials in and out of library collection. Organized inventory according to Library of Congress classification system. Advised patrons on library fees, policies, and services.

Greater Boston Area

Copyedit 2 student-submitted manuscripts per academic semester. Receive on-the-job training in copyediting. Create style guides according to authors' wishes and Head Copyeditor's quality expectations. Collaborate with other copyeditors. Complete work to quality standards and deadline.

Greater Boston Area

Managed social media for range of clients for boutique public relations consulting firm. Planned, marketed, and attended events ranging from art exhibit openings to seasonal open markets to apartment building openings. Monitored press coverage for clients, collated, and displayed on company website. Scheduled social media postings according to trends for maximum visibility. Kept books for consulting firm and advised other businesses on how to organize accounting.

Pittsburgh, Pa

Brought on with 2 weeks' notice to manage campaign at strategic communications firm with roster of federal, corporate, and nonprofit clients. Maintained and updated massive database in coordination with 800+ hospitals nationwide to recognize and reward participantsin the U.S. Department of Health and Human Services Workplace Partnership for Life Hospital Organ Donation Campaign, for conducting registration drives, social media campaigns, and other events to raise awareness for organ donation. Coordinated between previous manager of local campaign, who left position abruptly, and direct supervisor remote in Florida.

Slippery Rock, Pennsylvania

Assisted sole librarian of small community library. Checked in and checked out inventory to patrons. Provided excellent customer service in person and over the phone. Interfaced with local library network to acquire inventory through consortia. Organized and maintained inventory according to Dewey Decimal system. Planned and attended community educational events, including monitoring children during program in conjunction with Carnegie Museum of Natural History and local history museum.

Greater Boston Area

Provided front desk services after business hours during night classes at Jewish Vocational Services. Advised patrons on security practices. Directed students to their classrooms.

Paralegal General, Level 2 Certificate, Legal Assistant/Paralegal

Bachelor Of Arts (Ba), Writing, Literature, And Publishing, 3.94

Activities and Societies: Emerson Undergraduates for Publishing, Emerson Iwasaki Library, Generic Literary Magazine, Wilde Press

Education record

Activities and Societies: Slippery Rock High School Marching Band, Chamber Singers, Concert Choir, Musical, Mock Trial, Pep Band