Brynn Owen Email & Phone Number

- responsible for customer onboarding and offboarding- triaged customer questions via Slack and email communications- met with customers at a regular cadence to discuss recruiting strategy, channel optimization, and maintaining a pipeline- educated users on Dover's SaaS product, and various Product Integrations (Slack, Nylas, and two-way Applicant Tracking Systems integrations) ensuring customers were receiving the maximum benefit from the Dover platform- worked cross-functionally with Product, Customer Success, Engineering, and a team of Recruitment Coordinators to ensure a seamless candidate lifecycle and ideal customer experienceTools: Django, Front, Shortcut, Slack, Calendly, GSuite, Notion, Microsoft Office, Zoom, Mode, and Dover’s UI

- Lead technical onboarding for all new customers to Dover systems including the Dover app, Gmail, Slack, Front, and ATS integrations- Created internal documentation & external help center materials for customers and Dover employees- Worked in tandem with the product team to surface and implement product area improvements- Identified and responded to customer needs - Assisted with use of special features and technical questions via Slack or email- Analyzed and reported product bugs to the engineering team- Managed QA process for client to candidate automatic emails through SQL dashboards

New York City Metropolitan Area