- Perform general office duties such as scheduling appointments, researching locations, and ordering supplies- Process and retouch photos using color correcting techniques via Adobe Photoshop

- Manage high volume Outlook inboxes and collaborate with borrowers, various departments, Processors and Loan Officers to streamline workflow so files close on time- Use information collected by Underwriting to order mortgage payoffs and pertinent documents- Trouble-shoot any issues with payoffs and request additional documentation as needed- Maintain current knowledge of regulations within the industry and policy changes within the company- Generate and complete reports to maintain current files- Assist in training new team members in all department functions

- Managed multiple projects to create the first event planning software for the bar industry (BarShift.com)- Wrote trivia quizzes for World Tavern Trivia, copy for BarShift.com, and actionable blog posts for BiggerCrowds.com- Developed sales strategies and marketing campaigns through text, email, and phone calling- Managed Facebook and Instagram by creating graphics and captions, and grew audience with hashtag and engagement strategy - Managed event details such as entertainment, decor, equipment, and promotional materials for events with over 500 attendees

TEMP POSITION - Researched, wrote, and edited articles for dentistry.unc.edu- Audited the School and website for branding accuracy - Condensed information and made it easy to digest for students by designing graphics and infographics - Created PowerPoint presentations for Communication Director’s use in stakeholder meetings - Revised School’s magazine for spelling, grammar, and other types of errors

TEMP POSITION- Answered phone calls, scheduled, and confirmed patient appointments for 6 providers according to protocol- Entered new patients and updated information for existing patients in database - Provided general support to visitors by answering questions and requests - Assisted with insurance filing, mailings, and drafting documents for patients and providers

- Telephone Interviewer at Carolina Survey Research Lab- Conducted research surveys revealing psychological and societal trends on various issues nationwide - Performed data entry and electronic data collection with high accuracy - Resolved an average of 500 inquiries per week and was consistently a top performer in regard to number of surveys completed

- Transcribed recorded interviews into verbatim reports - Researched information within interviews to ensure spelling accuracy- Reviewed transcriptions for spelling, grammar and formatting errors - Sorted information within interviews to create metadata tags

- Designed promotional materials- Processed donor gifts in database