Brynn O'Neil Email & Phone Number

Denver, Colorado

Denver, Colorado

• Promptly responded to inquiries from clients and staff via email, text, chat, and phone
• Knowledge of compliance, ability to solve problems, plan, and prioritize.
• Respond to questions and concerns about service and escalate as appropriate
• Maintains payroll information by collecting, calculating, and entering data
• Meet face-to-face with clients to assess satisfaction and service needs.
• Report to management regarding the finances of establishment.

Greater Denver Area

• Maintained integrity of general ledger, including the chart of accounts.
• Optimized and managed research and development spending through collaboration with key business leaders.
• Generated financial statements and facilitated account closing procedures each month.
• Compiled general ledger entries on a short schedule with nearly 100% accuracy.
• Suggested budgetary changes to increase company profits.
• Report to management regarding the finances of establishment.

Miami/Fort Lauderdale Area

• Constant, immediate, and accurate communications with business partners
• Prepares and communicates information to business partners and follows up on responses to management
• Act as liaison between underwriting and brokers to ensure proper communication in the funding process

Miami/Fort Lauderdale Area

• Conducted proactive outreach to customers and solicit sales or resolve issues with current travel products
• Exceed daily metrics by 30%+ regularly and met all target deadlines
• Monitored all sales through follow-up and retention activities until customer concluded their cruise
• Provide excellent customer experience while managing a high-volume workload and ensuring rapid and accurate follow-up
• Keep precise records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Uphold the company value and vision of "The customer comes first and experiences last a lifetime"

Gilbert, Arizona

• Provide quality customer service to patients and update patient records in accordance with HIPPA privacy laws
• Designed, implemented, and facilitated localized customer service plan
• Managed day-to-day operations of medical facility and patient experience

Various Locations (New Mexico, Arizona, Colorado)

• Exceeded VIP customer and sales expectations
• Awarded for Outstanding Customer Service for multiple years in a row
• Maintained highest level of customer service with each account and ensured a positive customer experience
• Managed four large national insurance accounts and tripled revenue and market share
• Trained and developed employees throughout region to achieve optimal growth and service excellence
• Created innovative ways to increase profitability and decrease expense

Business Administration And Management, General

Associate'S Degree, Business Administration And Management, General