Brynn O'Neil Email & Phone Number

Denver, Colorado

Denver, Colorado

• Promptly responded to inquiries from clients and staff via email, text, chat, and phone• Knowledge of compliance, ability to solve problems, plan, and prioritize.• Respond to questions and concerns about service and escalate as appropriate • Maintains payroll information by collecting, calculating, and entering data• Meet face-to-face with clients to assess satisfaction and service needs.• Report to management regarding the finances of establishment.• Establish tables of accounts and assign entries to proper accounts.• Develop, maintain, and analyze budgets, preparing periodic reports that compare budgeted costs to actual costs.• Maintain travel schedules and dispatch qualified employees to respective jobs

Greater Denver Area

• Maintained integrity of general ledger, including the chart of accounts.• Optimized and managed research and development spending through collaboration with key business leaders.• Generated financial statements and facilitated account closing procedures each month.• Compiled general ledger entries on a short schedule with nearly 100% accuracy.• Suggested budgetary changes to increase company profits.• Report to management regarding the finances of establishment.• Establish tables of accounts and assign entries to proper accounts.• Develop, maintain, and analyze budgets, preparing periodic reports that compare budgeted costs to actual costs.• Provide internal and external auditing services for businesses or individuals.• Analyze business operations, trends, costs, revenues, financial commitments, and obligations, to project future revenues and expenses or to provide advice.• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.• Receive payments and post amounts paid to customer accounts.• Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.• Locate and monitor overdue accounts, using computers and a variety of automated systems.• Resolve customer complaints or answer customers' questions regarding policies and procedures.• Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.• Implement corporate or departmental policies, procedures, and service standards in conjunction with management.• Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.• Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.

Miami/Fort Lauderdale Area

• Constant, immediate, and accurate communications with business partners • Prepares and communicates information to business partners and follows up on responses to management• Act as liaison between underwriting and brokers to ensure proper communication in the funding process

Miami/Fort Lauderdale Area

• Conducted proactive outreach to customers and solicit sales or resolve issues with current travel products• Exceed daily metrics by 30%+ regularly and met all target deadlines• Monitored all sales through follow-up and retention activities until customer concluded their cruise• Provide excellent customer experience while managing a high-volume workload and ensuring rapid and accurate follow-up• Keep precise records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.• Uphold the company value and vision of "The customer comes first and experiences last a lifetime"

Gilbert, Arizona

• Provide quality customer service to patients and update patient records in accordance with HIPPA privacy laws• Designed, implemented, and facilitated localized customer service plan• Managed day-to-day operations of medical facility and patient experience

Various Locations (New Mexico, Arizona, Colorado)

• Exceeded VIP customer and sales expectations• Awarded for Outstanding Customer Service for multiple years in a row• Maintained highest level of customer service with each account and ensured a positive customer experience• Managed four large national insurance accounts and tripled revenue and market share• Trained and developed employees throughout region to achieve optimal growth and service excellence• Created innovative ways to increase profitability and decrease expense• Created relationships to obtain new corporate accounts• Trained a location of 20 or more employees• Communicated with customers to build relationships with the goal of them becoming “regulars”

Business Administration And Management, General

Associate'S Degree, Business Administration And Management, General